Objective

To utilize my managerial, development, database and operations experience in a Non-Profit organization.

Experience

Director of Development

Israel Children’s Cancer Foundation, Lawrence NY 7/2016 – present

Fundraising and Operations; including Donor solicitations, Direct mail, creating Annual Giving programs and events and database management.

Director, Data Processing Center

Hadassah, WZOA - New York, NY 6/2000 – 4/2016

Created, staffed and supervised Hadassah National Data Processing Center.

Centralized and supervised functions previously performed in multiple departments.

The DPC Processes memberships and donations for a 330,000-member organization.

National Call Center – National Certificate Phone line - Donor and Unit Donations and problem solving.

Fulfillment - Issuing all National certificates and Tax substantiation letters.

Researched, purchased and implemented an in-house automated Remittance Processing solution, RTLFiRST.

Utilizing an OPEX document scanner, OCR and automated payment processing

Incorporating Hadassah business rules and live integration with the Hadassah donor database, PledgeMaker, via custom Data Calls.

Converted manual bank deposits to Check21 ICL deposits, incorporated credit card authorization, data entry and fulfillment functions, and eliminated duplication of entry.

Partnered with Membership and Development Divisions to further Hadassah’s mission.

Member of the IT steering committee planning revamping of Hadassah’s future IT needs.

Member of Hadassah Operations taskforce.

Participant in Hadassah’s Direct Mail fundraising campaign planning and analysis.

Created and generated Development and Membership campaign reports, productivity tools and reports, and Finance reports.

Created Data Processing procedures and trained personnel in all aspects of Processing and data base updates.

Trained volunteers and staff around the country in donation transmittal utilizing PowerPoint presentations.

Manager, National Donor Relations Center

Jewish National Fund - New York, NY 6/1995 – 6/2000

Created centralized National Donor Relations Center.

Centralized data entry from 23 regional offices and created a National “Tree” Call Center.

Designed & implemented Access Donor Data Base, data entry and call center systems.

Designed user interface for data entry and call center operations using Access.

Implemented reports for daily operations and design additional reports as needed.

Managed 27 employees, multiple shifts- Phone center, and Data Entry & Fulfillment centers.

Wrote "Operator Manual" including procedures and scripts.

Created training program for new data entry personnel and call center staff.

Education

Brooklyn College, CUNY B.A. Economics

Pace University Graduate credits towards MBA in Taxation

Skills

Microsoft Office, SofTrek – ClearView/PledgeMaker, RT Lawrence, OPEX, Blackbaud Raisers Edge and Luminate

Contact this candidate