Antoine Parks

Charlotte, NC

704-***-****

acx1es@r.postjobfree.com

EXPERTISE

Dfworks Operating System

Postage Equipment

Pitney Bowes

Bell & Howell

Legend Equipment

Pitney Bowes APS & MPS

Inserters and Folders

Phillipsburg

Microsoft Office Suite

Outlook

professional development

University of North Carolina- Charlotte, Charlotte NC

Earned 80 credits towards Bachelor of Science in Business Administration

Work Experience

Convergys Charlotte, NC

Customer Service & Problem Resolution Representative II May 2015- present

Effectively multitask thru multiple software programs while assisting customers resulting in a 96% adherence rate.

Successfully achieving a 90 customer service score on a standard of 80.

Consistently exceeding company standards in timely customer resolutions by 20%.

Report and escalate issues through the appropriate channels in a timely manner.

Wells Fargo Charlotte, NC

Machine Operator II August 1999-April 2014

Consistently achieved 99% rating for Master Machine Operator accuracy and deadlines maintenance.

Responsible for training employees on the safe operation practices of equipment, production schedules, and corporate policies.

Successfully achieved daily mass-mail production goals of 35,000 plus statements and 25 client mailings per customer specifications.

Effectively operated 25 automated machines to produce mass-mailings and dispatch critical bank correspondence.

Collaborated directly with 10 relationship managers across the corporate footprint to develop service level agreements that aligned expectations with responsibilities and enhanced service standards.

Accountable for performing routine equipment maintenance to optimize efficiency and maximize daily production.

AmeriServe Charlotte, NC

Maintenance April 1997- July 1998

Consistently exceeded company cleaning standards in less time than allotted.

Proactively maintained a safe work environment through prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

Reduced shrinkage on pallets to assist with efficiently utilizing limited space.

References available upon request

Contact this candidate