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Customer Service Assistant

Location:
Chennai, TN, India
Salary:
35 to 40
Posted:
December 28, 2016

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Resume:

RESUME

DEEPU.R

Email ID:acx1bi@r.postjobfree.com

Mobile no+91-893*******

CAREER OBJECTIVE

To face the challenging life in aviation field and logistics, join a reputed firm and serve to the fullest satisfaction and development of the organization.

ACADEMIC RECORDS

Institute of Commercial Management Diploma in Aviation, Hospitality and Travel management from Frankfinn Institute of Airhostess Training

Higher Secondary Examination- Biology science

S.S.L.C

COMPUTER PROFICIENCY

Operating Systems: Windows Vista, Windows XP, Windows 2000, Windows 98 and 95

Applications: MS Excel, MS Word and MS PowerPoint.

Multimedia: Adobe Photoshop.

SEMINAR AND TRAINING ATTENDED:

Dangerous Goods Regulation Training Category 7,8

(BLUE DART AVIATION PVT LTD)

Basic Fire Safety and Emergency Preparedness-LIFE SAVER

(USHA FIRE SAFETY EQUIPMENTS PVT LTD)

First Aid Course

(INDIAN RED CROSS SOCIETY ST.JOHN AMBULANCE ASSOCIATION

WORK EXPERIENCE

1-Worked as Customer Service Agent in Reliance BPO under their WORLD VISHION INDIA for 6 months.

2-Since March 2013, Commit in BLUE DART AVIATION PVT LTD Chennai international airport indias one and only reputed cargo airline as a designation of CARGO ASSISTANT till date.

JOB PROFILE

Leading the teams of loader and operators to handle import and export cargo operation. Emphasize them to execute the better operation to attain the task

Achieving subsequent conducts for the whole cargo operation

Acceptance of consignment/docs after examination of weight/dimension measurement

Finalization of flight checklist as per the pay load restriction, onward connection and execution date with accurate space utilization.

Preparation of load plan for palletisation /supervision which should be in proper height code as per the flight contour size

Handling of DG cargo and well aware about all classes and risks.

Checks for all units to meet the fullest requirement such like height, weight, damage, lashing line etc...

Inbound cargo finalization with custodian & customs formalities

With customs & custodian formalities transhipment/amending the consignment

Prepare export flight manifest with authorization of us, customs and airport authority to get export general manifest number after flight depart

IGM/EGM submission of flight with Indian customs

Convey the Pre-alert for special handling cargo to destination ( perishable cargo such as shrimps)

Respond each mail for customer and destination

Acceptance of COURIER shipment ie, weighment taken after getting CBA number and acceptance of invoice documents.

Handling of Perishable cargo and live animals (Live shrimps)

SPECIALISATION-AREAS OF INTEREST

CUSTOMER HANDLING

GROUND HANDLING AND FLIGHT HANDLING

RAMP HANDLING

DANGEROUS GOODS REGULATION INITIAL BY DGCA INDIA

PERISHABLE CARGO HANDLING

MAIN DECK LOADING

TRANSHIPMENT INCLUDING IMPORTS AND EXPORTS

WAREHOUSE HANDLING

OPERATION APLLICATION

In this task unique quality is CAT which is the software of BLUEDART Aviation cargo network to maintain cargo handling information and flight activities. The subsequent division works are conducting in CAT by us.

100% accuracy of AWB & HAWB Capture

Launch QUES to hub & updates remarks of shipments irregularities.

Flight Preparation Work Bench (making manifest)

SEND CAT REPORT (COMPUTERISED ACCEPTANCE AND TALLY) to all destinations

Depart Flight

SEND FFM (FREIGHT FORWARDING MANIFEST)

SEND CFM (COURIER FORWARDINF MANIFEST)

SEND MFM (MAIL FORWARDING MANIFEST)

Receive Inbound flights

Consignment reservation & booking.

PERSONAL PARTICULARS

Date of Birth : 26th July 1992

Nationality : Indian

Marital Status : Single

Gender : Male

Passport No : N8441815

Language known : English, Hindi, Malayalam, Tamil

ADDRESS OF COMMUNICATION

Permanent: 19/128 Dinu Bhavan, Thozhichal, VizhinjamPO, Trivandrum,Kerala.Pin:695521

DECLARATION

I hereby solemnly declare that the above details are true to the best of my Knowledge.

Place: yours sincerely

Date: DEEPU.R



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