Manager Customer Service

Alonzo A. Carr

* **** *** ****** #**; New York, NY 10029

Residence: 646-***-**** • Mobile: 646-***-****

E-mail: acx196@r.postjobfree.com

Professional Summary

More than twenty years of progressive facilities management and supervision. Implementation and supervision of custodial staff using new and effective techniques related to respective job functions. Highly effective facilitator and motivator, internal employee mentor and creative responder to pressure.

Employment History

Temco Service Industries, Inc./ NYC Dept. of Education New York, NY

Building Manager/Custodial Engineer

PS 366 Washington Heights Academy May 2014 – Present

Run daily operations of the 5 story 81,000 sq. ft. green DOE school facility in Washington Heights

PS/IS 498 Van Nest Academy (Temporary Assignment) February 2014 – March 2014

Ran daily operations of the 8 story 124,426 sq. ft. DOE school facility in the Bronx, NY

Urban Assembly New York Harbor School August 2013 – May 2014

Ran daily operations of the 3 story 52,000 sq. ft. high profile maritime facility on Governor’s Island and the 21,000 sq. ft. MAST Center Extension; including Fin tube systems and being in charge of maintaining and repairing Aquatic and Harvesting Systems; Boilers; On-site Diesel generator/transfer systems ; Gardening and Grounds keeping;

PS/IS 276 Battery Park City School July 2010 – July 2013

Ran daily operations of 9 story 127,580 sq. ft. green DOE school facility in lower Manhattan; including Solar Panel Systems, PV Array Systems, Boilers, On-site Diesel generator/transfer systems

Responsibilities at all four locations include:

In charge of maintaining and repairing HVAC (Chillers, Air Handlers, Exhaust Fans), Split Package System, Hot water heaters, Electrical system, BMS and daytime lighting systems, Fire Alarm Systems, EPA Gas Vapor Systems, VAV systems, RTU Heating and Cooling packages, and the Surge Suppression Systems;

Supervised maintenance staff and coordinate all relative functions such as payroll, workload schedule, and trainings;

Constant coordination of building contracted work, vendors, and school administration authorized activities;

Supply ordering, cleaning and building maintenance

Victoria Secret November 2008 – May 2010

Flagship Store – 34th Street, New York, NY

Facilities Supervisor/Maintenance Manager

●Manage janitorial staff of 10;

●Perform all major facility repairs;

●Oversee contractors/vendor work;

●In service trainings – building repairs;

●Electrical repairs, retrofitting/upgrading lighting; re-lamping;

●Light HVAC and general repairs;

●Supply ordering

Columbia University April 2004 – August 2008

New York, NY

B Mechanic, Area R (Morningside Heights)

Preventive maintenance and general repairs;

Electrical wiring, plumbing, plastering and concrete work;

Light HVAC repairs.

On Target April 2002 – March 2004

Haverstraw, NY

Consultant, Account Manager, Field Supervisor & Customer Service Liaison

Planned, organized and coordinated Contractor’s specifications;

Recruited and interviewed potential Contractors, then supervised Contractors once they were hired;

Managed floor maintenance for various locations;

Trained and improved technical skills for workers;

Liaison between Client and Target regarding improving services etc.;

On 24-hour/7-Days a Week call for troubleshooting and resolving daily issues and concerns.

Premiere Maintenance Management, Inc. December 2000 – April 2002

Corporate Office: Wichita, KS

Accounts Manager, Northeastern Region

Contracted and managed floor maintenance for Pathmark Supermarkets Northeastern Region;

Supplied machinery and chemicals to maintain floors;

Liaison for 93 sites;

Troubleshoot and resolved daily issues and concerns;

Recruited and interviewed potential contractors, then supervised Contractors once they were hired.

Fedcap Rehabilitation Services, Inc. May 1996 – September 2000

New York, NY

Custodial Supervisor

Direct supervision and training of 72 disabled custodial workers in a federal facility;

Planned, organized and coordinated schedules and assignments;

Performed inspection of services performed;

Prepared written reports for Manager’s review;

Repaired and maintained in-house machinery;

Knowledge of Material Safety Data Information guidelines for usage of cleaning supplies and chemicals;

Worked in managerial capacity in building manager’s absence.

Education/ Training/ Certifications

Hazardous Materials Safety Training

Asbestos Awareness Training

OEM Certification in NYC as a Coastal Storm Manager

Certificate of Fitness - Supervisor of Fire Alarm System S95

Certificate of Fitness - Operator of Air Compressor G35

Certificate of Fitness - Low Pressure Oil Burner P99

Certificate of Fitness - Standpipe, Fire Pump, & Sprinkler S12, S13, & S14

NYC DOE Supported Scaffolding Certificate

Trained in DOE Systems – Building Operator Certification for Public Schools & Buildings

Certification: Blood Bourne Pathogens

A.A.S. in Police Science, John Jay College of Criminal Justice, New York, New York: 1984 – 1986

A.A.S. in Electrical Technology, NYC Technical College, Brooklyn, New York: 1981 – 1983

References Available Upon Request

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