John White

Lewisville, TX ***** 713-***-**** acx17m@r.postjobfree.com

POSITIONING STATEMENT

Operations Management Strategic Planning Project Execution Team Leadership

Highly skilled operations and sales support management professional with over 16 years of experience with enabling strategic growth, efficiency and profitability for top tier companies. Accomplished creative and technical leader specializing in cross-functional team and process development and spearheading complex initiatives under tight deadlines. Experience monitoring production metrics and customer feedback to control cost and quality of deliverables. Ability to oversee large and complex organizations, deliver superior customer experience, strengthen strategic alliances and exceed organizational objectives. Most recently leveraged experience and results-focused personnel management skills to maximize efficiency of regional field support program sustaining $40MM in global business revenue for a worldwide omni-channel communications products and services company.

PROFESSIONAL MANAGEMENT EXPERIENCE

RR Donnelley – Lewisville, TX

Regional Sales Support Manager, 11/15 to 10/16

Responsible for operational management and of multiple Global Business Solutions programs and related on site/near site client-facing staff. Client base includes many Fortune 1000 companies from diverse industries. Developed and implemented regional customer support models, establishing and monitoring organizational performance. Lead efforts relating to strategic initiatives including continuous support model improvements and compliance to policies and procedures. Extensive collaboration with customers, sales leadership, internal and external print and service providers and centralized service teams including offshore support groups.

Successfully staffed and managed remote team of 15 onsite, near site, and home-based sales field support personnel that managed over $40MM in revenue across 7 different states.

Saved company a projected $1MM in costs due to organizational analysis and restructuring implementation.

Regained $750K in lost revenue by reworking customer service related processes to include new steps designed to eliminate costly mistakes upstream.

EarthColor – Houston, TX

Operations Manager, 5/12 to 11/15

Directed and coordinated all aspects of commercial print manufacturing process. Reviewed opportunities to evaluate profitability and appropriate production methods. Coordinated multi-team planning to ensure efficiency and deadline delivery. Reviewed SLA’s to ensure contractual obligations met. Directed the allocation of resources, as well as the resolution of issues that impacted production or customer experience.

Increased run rates by up to 75% without increasing personnel costs by analyzing and re-engineering business processes.

Reduced consumable costs by 15% through improved maintenance schedules and practices.

Recaptured around $225,000 in lost revenue by reworking manufacturing processes and by providing superior service to that of our competitors.

EarthColor – Houston, TX

Pressroom & Production Manager, 2/10 to 5/12

Managed all production resources such as personnel, equipment and inventory. Supervised and scheduled workload of 3 production teams and support personnel. Monitored production metrics and made adjustments where necessary to meet financial goals defined by upper management. Developed and implemented strategic workflow solutions to streamline production as required.

Lowered spoilages by 20% by augmenting existing proofing protocols.

Greatly improved customer satisfaction by standardizing output profiles across output devices.

Consistently improved press efficiency and speed by analyzing job setup and reworking where necessary.

EarthColor – Houston, TX

Print Technology Manager, 1/07 to 2/10

Trained and managed team of technology support personnel in preparing files, scripting and programming for output on variety of output devices. Consulted with sales, coordinators and customers on best practices concerning file transmittal, VDP/mail procedures, quality expectations and scheduling conflicts. Purchased and maintained all system software, hardware and supplies. Standardized workflow methodologies and processes to ensure color and quality consistency.

Greatly improved customer satisfaction by standardizing output profiles across output devices.

Part of the strategic start-up team which planned and opened EarthColor Business Solutions.

Designed and implemented the workflow and web storefront ordering system, file transfer and organization, file conversion and imposition practices, and infrastructure for a department that is still thriving today.

RR Donnelley – Houston, TX

Digital Print Supervisor, 6/00 to 1/07

Supervised a team of 15 employees including digital press operators, prepress technicians, bindery/hand-workers and warehouse personnel. Organized meetings between sales and production. Followed manufacturing specifications to edit and convert files, manipulate artwork and page layout prior to the manufacturing process. Scheduled and managed the production of digital print, cd replication, direct mail and kitting projects from conception to completion, monitoring progress and adjusting production variables as needed.

Demonstrated the ability to establish and maintain strong customer relationships with high profile national clients to ensure repeat business and profitability.

Grew the department from 2 shifts to 3 and added 4 new presses to handle the workload.

EDUCATION

University of Houston–Clear Lake – Houston, TX

Bachelor of Arts: Communication, 5/00; GPA 3.8/4.0

Cert: Learning Connection, Lewisville, TX; Delivering Service Excellence, 5/16

Cert: HP Indigo, Boston, MA; HP Indigo 7000 Operator Shared Maintenance, 4/11

Cert: Xerox, Houston, TX; iGen4 Operator Press/Freeflow, 7/10

Cert: HP Indigo, Boston, MA; HP Indigo 7000 Operator SmartStream, 3/10.

Software/Hardware: Mac and PC Platforms, Microsoft Office, Google Apps, Adobe CS

XMPie uDirect/uStore (server), Pageflex Web2Print/Storefront, Xerox Freeflow, Output Manager, Process Manager, HP Production Pro, Smartstream, Standard Comm Print Bindery Equipment

CD Replication/Label Printers

Languages… Conversational Spanish

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