Manager Management

William J. Cox

New Rochelle, NY *****

914-***-**** Linked In: http://www.linkedin.com/in/william-cox-866 acx15e@r.postjobfree.com

BUSINESS ANALYST

Versatile Business Process and Operations Analyst with expertise in the organization, documentation, and management of business processes. Successfully designed, developed, implemented, and provided best practices in the automation of professional global financial information systems from both an IT and Business perspective. Effectively managed the design and delivery of projects from inception to post-project maintenance using all aspects of the Systems Development Life Cycle (SDLC) and Agile methodologies. Skillfully managed teams of technology developers and operational business support personnel both on and offshore.

Business Management / Operations / IT Development / Documentation / Executive Dashboard & Metrics Design / Application Development Management / Metrics / Analytics /Quality Assurance (QA)

Application Maintenance / Project Leadership / Communication / Financial Reporting

User Acceptance Testing (UAT) / SQL / Programming Experience / Stored Procedures / Capital Markets / Equities

EXPERIENCE

JP MORGAN, CHASE AND CO. Investment Bank, New York, NY Dec 2014 - Aug 2016

Program Manager/Sr. Business Analyst

Delivered successful system functionality by liaising with Global Business users and developers to gather/evaluate Business Requirements for JPMC’s CIB Know Your Customer (KYC), Customer Due Diligence (CDD) program, using Agile methodologies.

Provided Senior Management with insight into the Program by designing and developing metrics that effectively measured the status of Technology projects. These projects were created to meet OCC and regulatory requirements.

Standardized Divisional Technology documentation by providing a unified Technical Design Document template.

Effectively liaised with firm-wide stakeholders to communicate the weekly global status of the CDD projects to Senior Management.

Managed and successfully delivered the following KYC programs: Periodic Review/Account Due Diligence, Cross Line-of-Business (LOB) KYC Case Management Tool, KYC Data Dictionary reconciliation and maintenance, Enterprise system change requests.

CITI INSTITUTIONAL CLIENT GROUP (ICG), New York, NY Nov 2011 – Dec 2014

Program Manager/Sr. Business Analyst Director

Program managed enterprise-wide initiatives to ensure best Anti Money Laundering (AML) practices were consistently applied across all lines of business.

Designed and developed the processes to achieve global consistency in the performance of Citi’s KYC assessments.

Liaised with diverse Global Business users to gather and evaluate business requirements.

Organized and documented business and functional reporting requirements.

Designed and documented a KYC application for Citi’s Capital Markets (Equities)

Coordinated and automated a KYC Global Program Change Control Processes.

Collaborated with the design team to gather requirements and produce documentation.

Liaised with Citi’s Technology Team in order to effectively communicate requirements.

Reported and presented KYC application status to Capital Markets senior management on a weekly basis.

William J. Cox Page 2

CITIGROUP INVESTMENT BANK (CGIB), New York, NY Jan 1995 - Nov 2011

Sr. Business Analyst/Business Unit Manager/Operations Manager, Director Nov 2005 - Nov 2011

Business Unit Manager – Commission Sharing Arrangements (CSA)

Standardized and aligned the Global policies and procedures for Citi’s CSA (formally “Soft Dollars”) business processes with regulatory and compliance standards.

Interacted and lesioned with many other desks within Equities - Prime Broker, Electronic Trading, OTC & Listed

Established a remote Client Support Team in Buffalo, NY that processed client payments and trade reconciliations and provided excellent service to Customers.

Gathered business process knowledge and coordinated a NYC transition team tasked to transfer business knowledge from NYC to Buffalo.

Automated the Financial reporting processes for the CSA Desk – moving $250m+ per month across the Firm’s General Ledger.

Prepared Financial Dashboard for Senior Management that became the standard template for the CSA Desk.

Streamlined, planned and forecasted CSA’s Global Projects budget. Prioritized and allocated resources for CSA’s operations efforts and application project development.

Designed CSA Proprietary System and Client-facing Web Portal.

Collaborated with business subject matter experts, to facilitate the layout and design of Citi’s CSA Desk’s proprietary web-based system (iSoft), and external client-facing web portal (eSoft). Communicated the business requirements to Citi’s off-shore application developers.

Organized teams and managed defects for all UAT and QA testing.

Successfully organized and played a lead role in assembling and finalizing business requirements for a consortium of major Broker/Dealers to design a multi-B/D Commission Sharing Web Portal for common customers. This Portal was built working closely with a third party vendor.

Sr. Project Leader/Sr. Business Analyst/ Vice President Jun 1998 – Nov 2005

Designed and developed the first in-house proprietary Client-facing Soft Dollar web portal and an external Customer-based global Soft Dollar Web-Site (SoftWeb) with C++, UNIX, Pearl/K-shell scripts.

Senior Programmer/Analyst, AVP Jan 1995 – Jun 1998

Managed the conversion of a PC based Soft Dollar application (4th Generation Language) to a UNIX based client/server platform with a Sybase database engine.

Gathered Business Requirements, Designed Front and Back end architecture.

Managed the work a team of developers.

Charter member of the technology steering committee for the Smith Barney/Shearson merger.

PRIOR CAREER HISTORY

SMITH BARNEY, New York, NY- Programmer/Analyst

CALVARY HOSPITAL, INC. Bronx, NY- Programmer/Analyst

EDUCATION

STEVENS INSTITUTE OF TECHNOLOGY, Hoboken, NJ;

Master of Science, Major: Information Systems

IONA COLLEGE, New Rochelle, NY;

Bachelors of Business Administration, Major: Management Information Science

TECHNICAL SKILLS

Relational databases (design and advanced queries), SQL: advanced joins, stored procedure, & optimization; MS Office: Excel, VBA, Access, Word, PowerPoint, Visio and Project; UNIX, C++, Pearl/H-shell scripts; Quality Center, Business Objects; SDLC, Agile, QlikView; JIRA; and Crystal Reports.

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