Mai Yen Ngo

Sacramento, CA *****, Cell 916-***-****, Email: acx13h@r.postjobfree.com

Medical Front Office Assistant in Elk Grove

Responsible and detailed orientated Health Information Specialist with experience: Knowledge in medical records management, HIPAA, data entry of patient demographics, insurance authorizations, and medical billing. Highlights include:

Bilingual in Chinese, Cantonese, English

Review patient medical records for completeness, accuracy and regulatory compliance

Retrieve patient medical records for physicians technicians, staff

Protect the security of medical records to ensure confidentiality

Maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information

Computer entry of demographics, history and extent of disease, diagnostic procedures and treatment

Compiled and maintained patients' medical records using Optum Care Tracker

Released information to individuals, agencies in compliance with appropriate regulations

Dependable and reliable working in a busy office environment.

Computer skills: Certificates Digital Literacy, Microsoft Office Essentials 2010, Microsoft Windows and Microsoft Word, Excel, Outlook, and typing certificate 40 wpm).

Experienced handling a wide variety of tasks in a general / medical office environment.

Experienced customer service, filing, and organization skills.

EMPLOYMENT HISTORY:

Elk Grove Unified School District 09/08 - Present

Para-educator Special Education, & Para-educator After school Program

Assisted a certificated teacher in reinforcing academic instruction to individual or small groups of special education and / or general mainstreamed education students in various classroom environments.

Assisted in reinforcing instruction related to self-help, social skills, language development, gross, and fine motor skills development of students who support due to developmental, behavioral, physical or emotional difficulties.

Provided individual assistance to student or group of students, explain and answer questions, to assist with student filing, and office skills.

Operated and assist in the operation of audiovisual, educational training, and specialized equipment, provide support by setting up work areas, displays, and exhibits, operate office equipment including a copier and computer distribute and collect paper and supplies.

Assisted students with their homework assignments and Intervention Fluencies & Literature, Sight Words, Math Assessment, and Enrichment/Art & Craft Project.

Sacramento City Unified School District 03/08 – 05/11

Instructional Assistant – Special Education

Assisted in the preparation of a variety of instructional materials, lessons, and learning aids, rephrase or enlarge materials, and explain instructions and words, review assignments to evaluate student comprehension of concepts presented, maintain records of achievement.

Monitor and assist students with special learning needs in drill, practice, and study activities, direct students into safe learning activities and functions, assure the health and safety of students by following health and safety practices and procedures, maintain an orderly, attractive, and positive learning environment.

Provided assistance to students in various areas including cognitive, gross, and fine motor skills, critical life skills, academic learning social and leisure skills, physical development, behavior and control, and personal hygiene, assist students in developing effective basic life skills they need to live independently.

Assisted in the management of student behavior through the use of positive reinforcement strategies and techniques, observe and control behavior of students according to approved procedures, assist in the shaping social behavior.

Manpower – CHW Medical Foundation – Business Office 08/06 – 06/07

Medical Records Clerk

Perform various functions related to patient medical records, coordinates release of medical information, retrieves, and files charts such as pull and file numeric batches for staffs clients as request daily.

Maintained various departmental staffs incoming mail, sort, and distribute them, and mail patient and insurance refund check, claim to patients and insurances.

Retrieval of information from computer systems, E-mail archive request batches and shipped archives boxes of records file from previous year and maintain for seven years.

Performed a variety general office duties, filing –pull and file charts and transfers, file loose material into charts, answering telephones.

Performed pickup sorted mail to designated areas. Depending on destinations and according to established procedures, Distribute incoming mail into the correct destinations station and office.

Sutter Medical center – Emergency Department 07/06 – 09/06

ER Medical Record Clerk

Responsible for assembled the Emergency Department (E.D.) records, and accurately records the patient information required by regulation and inputs discharges and admitting information into the Emergency Department data base in a timely manner.

Assisted physician to interpret Chinese to patient in the Emergency Department.

Laguna Medical Clinic 02/06 – 05/06

Medical Administrative & Clinical Assistant (externship)

Performed general office activities, such as typing retrieve messages, operating office machines, processing mail, facing prescription to pharmacy, or securing confidential materials.

Performed general office duties, filing – pull and file charts and transfers, file loose material into charts, answering telephones, and schedule appointments.

Collected & verify patient information, and insurance verified, authorize. Completing insurance forms and collect payments.

California Real Estate Professional Inc & Benefit Financial Corp.

Receptionist / Assistant Clerk 04/90 – 08/94

Responsible to greet visitor/client, twelve multiple phone lines system, answers, screens incoming calls and transfer calls as necessary and utilizing messages to agents and property manager to mail box or cellular phone system.

Maintain the presentation of the front office reception area. Set up conference room and break room for in house trainings.

Assist vice-president special projects and copy typesetting procedure with the presentation seminar/office presentation material, distributed flyers, and mails.

Organized/coordinate filing systems, and input client loan information into computerized database and generate a variety of, business letters, forms, document, and client files.

Assist agents with operate a variety general office duties, such as copying, faxing, Communicate with manager inventory, order office supplies, receive store and distribute office supplies materials.

UCDAVIS Health System Volunteer Service 05/01 - Present

Birthing Suite & Women’s Pavilion

Assisting answering phone, call lights, locked units-door monitor, copying, and assembling welcome packets that are needed.

Checking in with Charge nurse’s for assignments, assisting nurses with transporting patient to NICU, pickup medication from blood bank, and assisting returning baby cribs, wheelchairs Birthing Suite.

Assisted patient water or juice (after checking with the nurse) and assisted patient reading, & chosen breakfast, lunch, & dinner menu.

Emergency Room & Pediatric Emergency Area

Greeting and assisting patients, visitors, in waiting room with friendly courteous, and gives directions to cafeteria, gift shop, bathrooms, and report length of wait time for visitors.

Run errands: retrieve lab results, retrieve reports from Radiology, pick up from Central Supply, Distribution & Pharmacy. Pick up/drop off to other departments or floors.

Assisted staff with patient care, water, lunch tray, blankets, pillows for patients, and retrieving supplies for staff.

Assisted cleaning rooms when patient departure ER, cleaning blood spills changing soiled and used linens, wiped down gurneys, sanitized computer, monitors, keyboard, mouse, wired, chairs, cabinet top, drawers, and board, etc.

Restocked supplies: make clothing bags, restock gloves, bedside carts, IV carts, blanket warmer, linen in exam, and recess rooms, etc.

Assisted safely in transporting patient and moving extra gurneys, wheelchairs, & chairs back to ER, etc.

EDUCATION:

Certificate of Applied Science in Health Information, Asher College, Sacramento, CA 2014 - 2016

Classes include: Microsoft Word, Outlook, Excel, Typing Fundamentals, Medical Law and Ethics, Medical Terminology, Digital Literacy, Introduction to Database, Billing and Coding, Health Information Technician, Electronic Health Records, and Optum Care Tracker.

Professional Development: Thought Patterns for a Successful Career, College to Career Transitions.

General, & Child Development, Cosumnes River College, Sacramento, CA 2008 – 2013

General, Business & Child Development, East Los Angeles College, Monterey Park, CA 1996 – 2000

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