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Customer Service Sales

Location:
West Chester, PA
Posted:
December 29, 2016

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Resume:

JEANNE M. POSSE

610-***-**** (cell)

acx127@r.postjobfree.com

https://www.linkedin.com/in/jposse

SOFTWARE SKILLS

Advanced Excel, Word, PowerPoint & Outlook

SAP BW (BEx, Web Application Designer)

SAP Business Intelligence, WEBI, Dashboards in Netweaver

SAP Master Data & Reporting (Quickviewer)

SAP Human Capital Management (HCM)

Clearquest Database System

SharePoint & Team Site

Web Trends

Documentum

MS Project

MS FrontPage

HTML

Illustrator

Adobe Photoshop

Filezilla FTP Client

Symposium Phone System

Visio

TECHNICAL TRAINING

SAP Train-the-Trainer, SAP R/3 Navigation Training

SAP Change Management Training -The People Side of ERP (5 days)

SAP Web Application Designer Advanced Training

Advanced Excel Training (pivot tables, macros and formulas)

Web Development Associates

Delaware County Community College -

1 years of coursework

Penn State Great Valley - 6 months of study in Web Development

PROFESSIONAL EXPERIENCE

The Baer Group – SAP Data Analyst Contractor for the Coca-Cola Company

(July 2016 – Dec 2016)

Data analysis and reporting in the Pricing and ECC Module of SAP.

Work with data in Excel pivot tables, drop-down menus and calculations.

Run report in SAP then download and manipulation the data in Excel.

SYNOVOS, Radnor, PA (Jan 2016 – July 2016)

Data analysis, enrichment and enhancement.

Excel pivot tables, drop-down menus and calculations.

Access database maintenance, creation and advanced queries.

CHICO’S FAS Fort Myers, FL (Feb 2014-Feb 2015) Page 2

Senior Business Intelligence Analyst

SAP HANA Reporting and data analysis for various retail brand teams utilizing SAP BEx, BI & Excel pivot tables, drop-down menus and calculations.

Create interactive executive Dashboards summarizing retail data (KPIs, Sales Reports, etc.).

Partnered with merchandising and allocation teams to develop automated reporting.

Interact with key business leaders to build, design and deploy reporting tools.

Trained users on the use of SAP BEx reporting to create more efficient reporting using HANA.

Monitored help desk for user issues and worked with users to resolve data and reporting issues or enhancements to current systems.

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VWR INTERNATIONAL LLC, Radnor, PA (7/2012 – 1/2014)

SAP Reporting Coordinator

Created custom reports for Sales force utilizing SAP BW BEx, MS Access & Excel.

Trained in person and online sessions on new cost savings systems and processes.

Implemented new system for Cost Savings creating queries utilizing key figures, structures and formulas.

Provided the business with more enhanced processes and tools to use in analyzing their data.

SAP AMERICA, INC. – Contractor (11/01/2011 - 3/31/2012)

Deal Approver Administrator

Contractor utilizing SAP CRM (Sales & Marketing Quote to Cash Global Project) GAF System, Deal Approver System, and SAP reporting.

Maintained the back-end data required for the system as part of the Quote to Cash project.

Collaborated with existing team members to maintain workflow triggers and conditions used in the process of quotation and contract approval.

CONTRACTOR – KELLY IT – Contracting Roles:

Shire Pharmaceuticals (4/2011 - 5/2011)

HCM Analyst

Developed standard HR and Adhoc Reporting in SAP Human Capital Management (HCM).

Created Weekly & Monthly Headcount Reporting.

SAP BW Reporting for HR Department.

Akzo Nobel Powder Coatings, Reading, PA (10/2010 - 12/2010)

Master Data Analyst - Customer Service

Maintained Master Data by adding and updating new and existing customers.

Setup online users in CRM System.

Created Excel queries using pivot tables / charts and graphs of customer and pricing data.

Assisted customer service team with pricing and processing orders.

Updated Sales Area Data in SD, Update Pricing and Pricing Matrix.

MERCK & CO., INC., Blue Bell, PA – Contractor (6/2009 - 10/2010) Page 3

Administrative Analyst

Participated in Project Management Meetings (PMO) with Executive Team.

Updated SharePoint Team sites with documentation project status and project deliverables.

Managed data and document repository within Documentum.

Updated and coordinate SOPs within department folders in Documentum.

Tracked project status in SharePoint and MS Project.

Assisted with On-boarding Process for contractors / vendors.

Excel Reporting for budget and general ledgers to AP.

TRUEPOSITION, Berwyn, PA (09/06 - 4/27/07)

Data Analyst - Customer Service

Downloaded data from Clearquest database system to Excel.

Filtered and manipulated data; create pivot tables, charts and graphs for executive presentations.

Executed reports within SAP R/3 and download to Excel for performing queries.

Performed ad-hoc queries in SAP and present the results after analysis.

Created and distributed daily, weekly and monthly customer service reports.

Designed PowerPoint charts and graphics representing Excel data.

Developed SAP Reporting.

WYETH PHARMACEUTICALS, Collegeville, PA (05/98 - 02/06)

Associate Engineer - SAP Global Data Warehouse

SAP BEx Reporting and Query development.

Developed and design custom web-based systems using SAP BW, HTML, Dreamweaver, and FrontPage.

Utilized MS Project to track SAP roadmap of SAP implementation projects (Finance, Sales & Marketing, etc.).

Utilized MS Project to track training scheduled for domestic and international training schedules.

Assisted with SAP Training Classes and change management tasks.

Created job aids, training materials and coordinated training implementation plan.

Loaded Excel files into SAP BW.

Web reporting for (web-based applications / Excel-based reports).

Created and distribute documents, communications, and training materials.

Managed Web development projects and timelines.

SAP Security User ID and Role Creation.

EDUCATION

Immaculata University, Malvern, PA

Masters of Arts (MA), Psychology (2008); GPA 3.93

Bachelors of Arts (BA), Human Resources (1999)



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