Administrative Assistant Customer Service
Resume:
Yolanda Ramos
*** ******* ******, ***. **, Edison NJ 08817
acx11y@r.postjobfree.com
OBJECTIVE
Skilled and dedicated Sr. Administrative Assistant II experienced in coordination, planning and support of operational and administrative functions for multiple management personnel. Communication skills demonstrated through verbal and writing abilities, client relations, and customer service skills. Also able to handle confidential matters with maturity and discretion, strong organization skills, and computer skills. Bilingual, able to speak, write and read Spanish fluently.
SKILLS
Proficient in Office Microsoft Word, Internet Explorer, PowerPoint, Excel, Outlook, Doc-Man, GMS, Prosit, Gelco, ORACLE Conur, Celtrack, Solomon, and Forecaster. Ability to speak read and write both English and Spanish, Excellent telephone and interpersonal skills, Operate fax copier, scanner, and card scanner etc.
EXPERIENCE
11/18/13 – 1/22/16 Celgene Corporation, Warren/Summit NJ
Product Marketing, Immunology & Inflammation Group
Sr. Administrative Assistant II to: Executive Director Product Marketing US,
Two Sr. Director Product Managers, Two Product Managers and two Sr. Product
Managers
Responsible for Domestic/International Travel Arrangement
Generate Expense Reports for reimbursement
Organize in house and offsite meetings
Organize Ad-Board – Ad-Hoc meetings
Submit Invoices to Accts Payables
Initiate Purchase Orders for Marketing Agencies for annual budgets for marketing campaigns including TV commercials for Otezla
Kept track of invoices submitted to accts payables
Responsible for submitting Consultant Agreement to our legal dept.
Track al agreements from a legal standard to ensure execution
Scanned documents
Responsible for ordering office supplies
Facilities work orders
Supported the Rheumatology Group when their admin was absent or on vacation
Enter all IT requests for the team
Helped with Spanish translations for Otezla brochures
Ordered lunch for all team meetings
01/08/07 – 11/1/13
6/27/05 – 01/05/07
8/15/00 – 6/27/05
09/15/99 – 3/01/00
07/1998 – 05/10/99
10/1996 – 06/1998
12/1995 – 09/1996
1993-1995
EDUCATION
Celgene Corporation, Warren, NJ
Early Clinical Development, Immunology & Inflammation Group
Sr. Administrative Assistant I to Vice President, Executive Director, three Principal Scientists, and Sr. Scientist
Responsible for Travel Arrangements
Generate expense reports for reimbursements
Kept track of time off for EDC
Printed Clinical Trial Listings
Schedule Teleconferences with Consultant and KOL’s
Order Medical Articles through Information Express
Schedule Annual one on ones with VP
Schedule interviews
Conducted the Annual Record Retention Process for the entire Immunology and Inflammation Franchise
Submitted registration for annual meetings and seminars
Organize in site and off site meetings at Annual Medical Conventions
Submit Invoices to Accts. Payable and track payments
Scan Documents (Investigators Agreements etc.)
Responsible for keeping track of expenses for budget purposes
Keep Track of Consultant Agreement Contracts
Submit work orders through IT &Facility
Initiate Purchase order for vendors through IProcurement
Enter agreement requests in OKC
Track all agreements from a legal standard until fully executed
Enter purchase orders request
Organized Study Files
Prepared binders for Ad-Board & DMC Meetings
Meeting lunch orders etc.
Order office supplies
Administrative Cross-Coverage to Head VP and Late Development Group
Schering Plough, Kenilworth, NJ
Global Project Management Department
Sr. Administrative Assistant to two Project Management Directors, two Associate Directors two Managers and two Project Specialists
Responsible for departmental and off-site meetings
Teleconference/Video Conference internal/external meetings
Expense reports for reimbursement
Prepare binders for off-site Project Management Meetings
Administrative Cross-Coverage
Format Slide Presentations
Schedule over five hundred Project meetings
Schering Plough, Kenilworth, NJ
Temporary Administrative Assistant:
Assistant to Project Director for Asthmanex, Claritin, and Clarinex/Allergy Dept., Manager, Principal Clinical Research, Sr. CRA’s, and CTC’s
Responsible for internal and external meetings
Travel Arrangement
Mail merges to clinical trial medical sites
Document transmittals and memos
Adverse Events letters to IRB’s
Expense Reports/check requests for reimbursement
Initiate clinical and non-clinical Grants through GMS/DOC-MAN Systems
Prepare binders for new studies to be sent to clinical sites
Organize study files
Track documents returned from Clin-Doc
Administrative cross-phone coverage
Release request forms for confidential information
Create Power Point Presentation Slides
Salomon & Aquino, Paterson, NJ
Legal Clerk
Type accident reports for trial purposes
Balance medical accounts
Customer service
Translate for none English speaking clients
Advanced Physical Therapy, Hackensack, NJ
Patient Account Representative
Pain & Stress Management, Elmwood Park, NJ
Billing Clerk and Patient Account Representative
Elizabeth Medical Rehab Center, Elizabeth, NJ
Process insurance claims through multiple ins. Companies
Type medical reports and mail medical packages to law offices
Account receivable reports
Enter invoice payments
Type, file and organize correspondence
Enter patient information in the system
Train staff for the billing/collections
Heavy telephone contact with insurance companies
Flexon Industries, Newark, NJ
Assistant Billing Clerk
Billing manufacture products
Type, file and organize correspondence
Translate manufacture labels from English to Spanish
Enter Account receivable/print weekly reports
Union County College, Cranford, NJ
2009-2011 - Psychology Major
Passaic County Community College, Paterson, NJ
1998-1999 - Psychology Major
Jefferson Business School, Elizabeth, NJ
1986-1987 - Word Processing Specialist
REFERENCES
Available upon request.
Contact this candidate