Alyssa Penacho-Chavez

***** ******** ***

Rancho Cordova, CA 95742

916-***-****

acx10r@r.postjobfree.com

PROFESSIONAL SUMMARY:

Experienced Customer Service provider, accomplished Trainer and knowledgeable Supervisor. Ability to learn quickly, effective communication skills and capability to work as part of a team.

TECHNICAL SKILLS:

Microsoft Windows 2000/2003/XP/NT

Microsoft Office including Outlook, PowerPoint, Excel & Word

Operate copy machine, send & receive faxes.

PROFESSIONAL EXPERIENCE:

Archer Norris

Archer Norris is a California and Nevada Defense Law Group who has 6 offices throughout the 2 states. They offer law advice in Appellate, Business, Cannabis, Employment/Environment Resources, Healthcare, Insurance, Litigation, Real Estate and Transportation. At Archer Norris, they believe in delivering solid, affordable legal counsel that is direct and on point.

Office Clerk/Receptionist

301 University Avenue, Suite 150, Sacramento, CA 95825 May 2016 to Present

Answer the phone/direct calls to Attorneys.

Schedule Meetings/Depositions.

Maintain inventory of supplies, products and merchandise, Place orders as needed.

Received mail, filed, and archived. Sent packages.

Filed for Attorneys.

Scanned, Faxed and uploaded Documents onto our website.

Maintained cleanliness around the office.

Updated Current Documents.

Made CD upon request.

Date Entry Open/Closed Files.

Printing Incoming Documents.

Open/Closed the Office.

Assist Secretaries/Attorney’s with any other duties that they needed help on.

Starbucks August 2013 – May 2016

Starbucks is one of the leaders in coffee vending, in the United States of America. Starbucks offers a range of exceptional products that customers enjoy in stores, at home, and on the go. At Starbucks, they believe in the importance of building a great, enduring company that strikes a balance between profitability and a social conscience.

POSITIONS PERFORMED AT STARBUCKS INCLUDE:

Shift Supervisor

3110 Sunrise Blvd, Rancho Cordova, CA 95742 June 2014 to May 2016

Act with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks.

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

Anticipate customer and store needs by constantly evaluating environment and customers for cues.

Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Provide feedback to store manager on partner performance during shift.

Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

Discover and respond to customer needs.

Assist the store manager in executing store operations during scheduled shifts.

Provide feedback about performance during the shift.

Organizes opening and closing duties as assigned.

Was in charge of handling money, deposits and D.T.S workshops.

Barista Trainer

3110 Sunrise Blvd, Rancho Cordova, CA 95742 February 2014 - June 2014

Provide same responsibilities as a Barista, including additional tasks listed:

Provide training to new employees to Starbucks standards. Assist with questions and concerns to prepare employee for successful working environment.

Maintain inventory of supplies, products and merchandise, Place orders as needed.

Provide redirecting and reinforcing feedback for trainees and seasoned coworkers. Recognize subsequent correct actions with praise.

Barista

3110 Sunrise Blvd, Rancho Cordova, CA 95742 August 2013 – February 2014

Greet customers as they arrive at the Starbucks outlet and inquire into their orders.

Assist patrons in finding seats inside the coffee shop and take their orders.

Educate customers about the history of each coffee blend when inquired.

Take orders and punch them in the coffee shop database.

Provide customers with price information and billing stubs.

Give samples of popular coffee blends with a view to creating sales opportunities.

Offer customers demonstrations using brewing equipment.

Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks.

Serve brewed coffee and ask for feedback.

Ensure that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business.

Take payments for coffee sold and tender change.

Ensure that Starbucks merchandising and signing standards are followed appropriately.

Ensure cleanliness and sanitization of all work areas.

Make sure that coffee brewing equipment is cleaned, sanitized and maintained properly on a constant basis.

Make minor repairs on coffee brewing equipment.

Ensure that sufficient supplies are available and inform procurement officers of any shortages.

Make sure that coffee blends are stored in a safe manner.

Applebee’s - Hostess

2170 Golden Centre Ln, Gold River, CA 95670 June 2013 – June 2014

Responsibilities include meeting, greeting, and seating guests, taking and making reservations, and answering questions about menu items and other general inquiries.

Assisting management with administrative tasks and setting tables for guests.

Provided excellent communication skills and the ability to work in a fast-paced setting.

Personable personalities and friendly attitudes also prove beneficial for Applebee’s hosts.

Personal Assistant - LaRayne Dechaine

Rancho Cordova, CA 95670 March 2011 – June 2013

Provided assistance with house chores, scheduling appointments, ordering supplies, student tutoring, organization, party & event preparation, planning & provided travel arrangements, keeping weekly schedule and other tasks on a part-time basis, as needed.

Received mail, filed, and archived. Sent packages.

Returned phone messages, emails and mail correspondence.

EDUCATION:

Cordova High School, Graduate

Class of 2013

Folsom Lake Community College

Academic: Business

Started Fall of 2013, Currently Attending

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