Customer Service Human Resource

JEN RICHARD

*** ****** ***** ***** **, Strafford, NH 03884 603-***-**** *******@***.***

SUMMARY

I have three years of experience in all aspects of human resource management from a retail perspective. Effective with communication and excels at building relationships at all organizational levels. I have been in retail for 27 years, but as I further my education I hope to get out of the retail environment. It is my overall goal to find a human resource role where I can be completely dedicated to a team of people, and help individuals make the most out of their employment/everyday experience.

SKILLS

Benefits and payroll coordination

Payroll processing

Exit interviews

Staff recruiting and retention

Employee coaching and ADA conversations

Records maintenance

Compliance coordinator

Training programs development

Audit preparation and reporting

People-orientated

Basic administrative knowledge

Sales experience

Data entry

Friendly demeanor

Strong work ethic

Crisis management experience

Computer skills: Microsoft word, office, google docs, and outlook, Frazer, PIMS

EXPERIENCE

Ggg

j

g

N

Present- April 2016

Paperwork Specialist, National Power Sports Distributors

General office duties, customer service, cash handling, and title paperwork for all sales of motorcycles.

November 2015- April 2016

Office Manager, Kay Jewelers

Inventory control, supply ordering, receiving, customer service, cash register, and sales.

September 2013-December 2015

Merchandising Team Leader, JoAnn Fabrics and Craft Stores

Opening and closing duties, cashiering, cutting counter, customer service, special ordering, phones, planogram coordinator, cash office, assist store manager with hiring process, and employee relation issues.

August 1999-August 2013

Human Resources Executive, Target Stores 2010-2013

Opening and closing duties, customer service, identified development opportunities and succession gaps, addressed and resolved general payroll-related inquires, captured key feedback from employees at monthly meetings and chat sessions, hiring, orientation, and termination duties, explained employee compensation, benefits, schedules, working conditions, and promotion opportunities, compliance coordinator, assisted team with disability, and FMLA issues, completed employee employment verifications and unemployment paperwork in a timely manner. Team Lead training coordinator. Volunteer committee coordinator. General knowledge with Pizza Hut, Starbucks, grocery, and logistics workcenters.

Softlines Executive, Target Stores 2010-2008

Opening and closing duties, interviewing, creating reviews, store team supervision, succession planning, scheduling, customer service, vendor relations, and merchandising product.

Hardlines Executive, Target Stores 2008-2004

Opening and closing duties, interviewing, creating reviews, store team supervision, succession planning, customer service, volunteer committee coordinator, merchandising, planning and executing all equipment roll-outs, and vendor relations.

Guest Experience Executive, Target Stores 2004-2002

Opening and closing duties, interviewing, creating reviews, store team supervision from 12-75 people dependent on business needs, succession planning, customer service, cash office, scheduling, photo department manager, volunteer committee coordinator, café and Pizza Hut duties. RedCard Captain for store.

Guest Service Team Lead, Target Stores 2002-1999

Daily supervision of team from 5-25 people, scheduling, interviewing, volunteer committee coordinator, café, and customer service. Overall store set-up and hiring process. Merchandising experience and backroom experience. Involved with captainship for training all store employees on cashiering duties and customer service policies.

EDUCATION

April 2012- present

Currently enrolled to achieve my bachelor’s degree in Business and Human Resource Management, Southern New Hampshire University

June 1990

High School Diploma, Kingswood Regional High School

Contact this candidate