Customer Care Engineer

Gargi Somvanshi

*/**,****** **-** B,Alwar(Raj.)

Contact-874*******

Email- acx0z1@r.postjobfree.com

Career Objective:

I wish to work in a supportive and co-operative environment with opportunities to enrich my knowledge, experience and skills in the emerging and upcoming environment by contributing my best to build a greener world.

Highlights and Qualification:

Almost 3 and half years of volunteer experience in technical skills as well as 3 years of experience in Academic skills.

Proficient in computer skills; Word, Excel, PowerPoint, Languages (C, C++) and “O” Level from DOEACC Society.

Strong communication skills fluent in English as well as in Hindi and other vernacular languages.

Organizational skills; ability to adapt to any situation and strong interpersonal abilities to deal with both customers and co-workers

Hardworking, friendly, responsible, honest, enthusiastic, positive energy, assertive nature and detail oriented.

Education /Certification:

Master of Business Administration (MBA) in HR; Rajasthan University; (2015)

Graduation; Rajasthan University; (2004)

Secondaryschool certification from Rajasthan Board; (1999)

Higher Secondary certification from Rajasthan Board; (2001)

“O” Level certification from DOEACC Society.

Volunteer Experience:

Grow Business Solution, Noida (March2015 - Jan 2016)

Technical solution engineer& HR:

Technical Support Engineer is responsible forWill be providing Tier 2 support to clients across US, Europe, APAC.

High availability over phone and emails.

Should be able to understand and resolve technical issue and report back on the same.

iEenergizer, Noida, Uttar Pradesh (April 2014 - Feb 2015)

CCE:

Being CCE I am having experience of Non Voice International processes which involved the interaction with clients at different international locations through chat or email, handling their queries & complaints.

Tracking and reporting of relevant customer care performance metrics.

Capturing and applying customer feedback.

Vertex India Pvt. Ltd.,Noida (August 2012 - Feb2014)

Customer support executive:

Investigate and resolve customer/agency/underwriters queries

Interact with customers by phone, e-mail or online chat concerning various care issues.

Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

Solicit cross-selling and up-selling opportunities within the customer care experience.

Sugni Devi T.T. College, Rajasthan (Aug 2009 - May-2012)

Computer Lecturer:

On initial stage it is essential to convince people for corporate success, and I started it with academic.

Strength:

Assertive nature

Willing to learn,innovative

Leadership ability

Ability to work in any environment

Risk taking ability

Personal Details:

Name-Gargi Somvanshi

Father's Name-Mr.Khem Chand Somvanshi

Date of Birth- 26-09-1982

Nationality- Indian

Marital Status- Unmarried

Permanent Address- 2/61,Scheme No.10 B,Alwar(Raj.)

Declaration :

I hereby declare that the above-mentioned information is correct up to my knowledge.

Place- Alwar Gargi Somvanshi

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