Office manager / account manager / admin assistant / document control

EDUCATION

****

CMA candidate

****

Diploma

The Art and Science of Neuro

Linguistic Programming

THE INTERNATIONAL NLP

TRAINERS ASSOCIATION

2009

Time Management

AL FURSAN CENTER

2009

Customer Service

AL FURSAN CENTER

2006

IT and Access

FUTURE GATE ACADEMY

2000 - 2005

Bachelor Degree in Finance,

UNIVERSITY OF JORDAN

MANAGEMENT

SKILLS

• Office management

• Invoice preparation

• Client liaison

• Business correspondence

• Team development

• Document control, Filing

• Leadership skills

• Improving operational

efficiency.

• Professional judgement

• Accounting applications

and Budget

• MS Office applications

• English, Arabic

EXPERIENCE

OFFICE MANAGER

KONOZSIGNS - AMMAN, JORDAN

2015 2016

• Acting as a primary focal point for administrative and technical support for company clients

(TOTAL, JOPETROL, and UMNIAH) and business customers.

• Taking ownership of key issues on behalf of senior management.

• Manage all ongoing works and monitor employees, ensuring that tasks are completed accurately and on time.

• Implementing company policies and ensuring compliance.

• Issue work orders and track enclosed procedures.

• Highlight possible risks to senior management for all critical issues and order cancelations.

• Prepare correspondence and stuff mail.

• Prepare invoices along with statistical and monthly reports.

• Mange confidential and sensitive documents.

• Coordinates office management activities.

ADMIN ASSISTANT- EXECUTIVE SECRETARY

NEW PORT PROJECT STEERING COMMITTEE - DOHA, QATAR

2014 – 2015

• Reports directly to the Project Executive director.

• Provide administrative and clerical support and assign staff responsibilities and prepare business correspondence

• Determine matters of top priority and handle accordingly.

• Schedule meetings and arrange conference rooms.

• Coordinates office management activities and mange senior management calendar.

• Organize project files and manage official mail

• Prepare statistical and monthly reports.

• Assist in document control, incoming and outgoing correspondence. . CUSTOMER SERVICE- SENIOR TRAINING SUPERVISOR

OOREDOO - DOHA, QATAR

2005 2012

• Handle customers inquires, complaints, billing questions and payment.

• Provide detailed information on services and product to customers and recommend it to meet customer needs.

• Open new customer account, complete and process contracts.

• Conduct customer satisfaction surveys and generate business through follow up.

• Maintain records of all customer interactions and transactions

• Produce weekly reports for management.

• Lead a team to work with customers to identify needs and to support development and delivery of the training programs.

• Coordinated one-on-one instructions in an orderly and professional manner.

• Developed Training programs in accordance to the client’s needs. PROFESSIONAL PROFILE

A proactive, resourceful Office Manager who not only has substantial administrative experience, but also possesses a competitive spirit along with a strong desire to succeed, exceed goals, and maximize opportunities. With the ability to continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient in a timely manner; highly motivated, technologically adept and very knowledgeable in all aspects of office management along with the eager to learn new material, skills and the strive for continued excellence. Doaa Mohammad Abu Dakka

Office Manager

Nationality: Canadian

Doha, Qatar

P: (974-********

E: *********@*****.***

PERSONAL

SKILLS

• Problem solving

• Decision making

• Excellent communicator

• Lead by example

• Tactful & articulate

• Well organized

• Influencing skills

• Setting office goals and

driving performance to

exceed goals

• Strong sense of

responsibility

Doaa Mohammad Abu Dakka

Office Manager

ACCOUNTING SUPERVISOR

DOAA TRADING ESTABLISHMENTS

AMMAN, JORDAN

2003

• Received and handled transactions.

• Prepared and analyzed financial statements to examine the accuracy of the records.

• Provided financial advice on how to improve company’s financial development. CUSTOMER SERVICE OFFICERY

ARAB BANK

AMMAN, JORDAN

2004

• Interacted with clients and provided them with the proper information concerning the products and the services offered by the bank.

• Handled client's enquiries and resolved their complaints.

• Advising the customers what service or product would be appropriate for their need.

Nationality: Canadian

Doha, Qatar

P: (974-********

E: *********@*****.***

Contact this candidate