JAMES “PATRICK” RIDLING

Birmingham AL - Open to Weekly Travel

205-***-**** (c)

acx0sy@r.postjobfree.com

IT Implementations & Operations Consultant

Business & Applications Analysis ● Revenue Cycle Management ● Process Improvement ● Testing Coordination ● System Build ● Training ● GAP Analysis ● Support ● Workflows

PROFESSIONAL SUMMARY

oExcellent interpersonal communication and change management skills, with the ability to work as a Project Manager or Team Lead troubleshooting various technologies for large corporate enterprises.

oBackground has been in Implementations for a number of years now, with experience on both the vendor and client sides, supporting conversions and implementations, resolving critical operational issues for confidential communication and instruction users on system utilization/improvements.

oIT experience with Operations and Implementations success in Epic, Siemens (now Cerner) Soarian, Passport and SSI to name a few.

oStrong project management, information systems patient access and revenue cycle management skills.

oEpic 2015 certified in Reporting Coordinator, Workbench, Radar, and RHB (Resolute Hospital Billing).

PROFESSIONAL EXPERIENCE

Revenue Cycle Business Analyst 6/2016 – 12/2016

MedMatica Consulting Associates Inc., Philadelphia, PA

6 Month Contract Position - Assigned to the internal ECI Revenue Cycle Integration Projects for Schumacher Clinical Partners. Responsibilities and tasks for this position included:

Assess Current Environments

Develop Action Plans

Develop Quick Wins

Develop Data Need & Access Technology

Identify Critical Knowledge & Training Needs

Develop People Plan (Ramp up & Ramp down)

Business Systems Sr. Advisor – Implementations 2/2014 – 08/2015

Dell Services – Global Healthcare Consulting, Plano, TX

Provided coordination, leadership, participation and follow through for assigned implementations from start of a project through the Live Event, including post live support.

Responsible for ensuring that all conversions/implementations with regards to the mainframe system and related tables and files were built timely and accurately. This entailed much training of new users on the new system being implemented, ensuring that goals and timelines were met by the site and respective users in order to ensure that the Live event meets the client’s expectations and deadlines.

Provided leadership, guidance, follow-up, participation and analysis of work/projects completed by the facility as necessary to ensure that file building, conversions, and interfaces were built and completed accurately and promptly.

Provided support to all of the users of the new system, before, during and after the “Live Event”, while starting and maintaining new conversions/implements.

IT Applications Analyst – Epic 10/2011 – 02/2014

Baptist Health System - Information Technology, Birmingham, AL

Epic Reporting Coordinator - Successfully coordinated the Epic Reporting efforts to include Workbench, Clarity and Dashboard/Radar build for clinical and financial areas.

Epic Testing Coordinator – Successfully coordinated the Epic Testing efforts to include Application, Integrated and Mapped Record Testing. Also involved on the Hospital Billing (HB) side of all testing efforts to include charge testing, Room & Board (R&B) testing, GL testing, and some testing of extracts. This also included some development of test scripts for HB prior to testing.

(RHB) Applications Analyst – Assisted with some of the build to include Work queues, Rules, Modifiers, etc. Set up scenarios for Build Testing. Also have experience with the (Admitting, Discharge & Transfer (ADT)/Cadence workflows and the various testing scenarios, as well.

Extensive exposure and understanding of the big picture including other applications and how they relate to each other, as well as, how they interface with external systems and troubleshooting issues as they arise.

Independent Consultant – Three contracts over two-year time span 4/2009 – 9/2011

Various positions held over the two-year time span

Rezult Technology – Brentwood TN 4/2011 – 9/2011

Senior Implementations Consultant

Assisted all Life Point facilities with conversions from Meditech/Host to HMS

Atlanticon, Fairborn, OH 8/2010 – 4/2011

Senior Consultant

Performed a variety of client support assignments in the clinical and financial arenas

Patient Financial Medical Services, Orlando, FL 4/2009 – 7/2010

Senior Workflow and Eligibility Consultant

Performed interim engagements to assist with installation of eligibility programs in several states.

Senior Implementations Consultant - Soarian Financials 1/2006 - 9/2008

Siemens Health Solutions, Malvern, PA

Led the Discovery process for multi-entity facilities, as well as, prestigious cancer research centers and treatment centers. Participated in the business process workflow and captured the day-to-day business processes for the sites to identify Soarian replacement areas, process changes, and gaps in existing environment.

Actively participated in multiple implementations, “go-live” preparations, live and “post live” events and support while at Siemens.

Worked with multiple facilities during activations in the command center to support “go-live” and upgrades to Siemens Soarian Financials. Supported Revenue Cycle Management, and other modules during “go-live” such as IT, Patient Access, Interfaces and others.

Provided detailed training sessions for the end-users on functionality and maneuvering through the system pathways. Led the revenue management work flow and design work sessions.

Trained end users on system build for the new system. This included teaching the knowledge of the sequence of build, master file overviews and master file builds. Some of the major master files built were the charge master, insurance payor/plan, remittance and denial process, nursing station, room and bed, accommodation codes, billing and claims, follow up and collections, general ledger and many others.

Coordinated, tested, and validated Soarian’s product release updates and enhancements.

Provided leadership on claims projects for upgrades to the current and latest versions of Soarian. Compared the 837s, UBs, and 1500s for various scenarios until the current version of the claims match with the new updated version of the claim.

Trained the users on functionality changes and upgrade features for all of the pieces of Soarian after upgrades completed.

Various Positions held over the 6-year period 2/2000 – 1/2006

Tenet Health and Tenet Health Affiliates

Perot Systems – Tenet’s outsourced IT 7/2003 – 1/2006

Patient Accounting Installer/Project Manager

Provided coordination and leadership for implementations post go live, go live and post go live support.

Health Logic – Tenet’s preferred clearinghouse 10/2000 – 7/2003

Field Operative

Provided over sight of implementation, training and support of electronic billing, imaging and on-line eligibility verification systems for over 30 Healthcare facilities.

Tenet Health Systems 2/2000 -10/2000

Assistant Director of Operations

Managed billing, collections, correspondence, customer service and refunds for a three hospital CBO.

EDUCATION

Bachelor of Business Administration, Finance/Economics

Southern Arkansas University

Magnolia, AR

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