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Customer Service Manager

Location:
Plymouth, MN
Salary:
$50,00- +
Posted:
December 26, 2016

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Resume:

DAVID GELLERMAN

acx0pv@r.postjobfree.com

763-***-****

***** **** *** *, ******** MN 55442

PERSONNEL DIRECTOR

MANAGERIAL/SUPERVISOR POSITION

MINNESOTA

Dear Personnel Director,

I saw your Managerial position on Monster.com. I feel that with 13 years as General Manager including 10 years of experience as manager of the customer service department at Global Glove & Safety Mfg. Inc., I would be a great fit with your company

My background in the safety industry along with 6 Sigma Lean Management, inventory management, Quality Control of over 1800 SKUs could be beneficial as well. Responsibilities included the interviewing, hiring, and managing over 100 employees. I managed the warehouse, the customer service department, facilities management of 100,000 square foot facility, and $11M in inventory.

General Manager of Global Glove & Safety Mfg. Inc.

We took a “start-up” safety business company from 2 people and zero sales to $25 Million annual sales. Global Glove grew to 30 employees, 35 sales reps and 4 regional managers. My responsibilities included: interviewing and hiring of over a 100 employees, working with 35 sales reps and 4 regional sales managers. I oversaw all warehouse functions from receiving to shipping, including both international and domestic shipments. My responsibilities also included direct relationship with all of our largest customers. One of my other areas of expertise is customer service, I trained and managed CSR Team that was always complimented on the efficiency, professionalism and courtesy by our customers. I was backup on the phones and order entry whenever needed, with an expertise in resolving customer issues. I have worked closely with logistic companies (CH Robinson, Airgroup, U.S. Group Consolidators and occasionally with Koch, Fed Ex, UPS.

Proficiencies include: Powerpoint, Photoshop, Illustrator, Word, Excel, Quickbooks, Profit 21, Outlook, Lean 6 Sigma Management

Thank you and I look forward to any correspondence with you, Sincerely, David Gellerman

12/26/2016

David Gellerman

763-***-****

acx0pv@r.postjobfree.com

10620 47th Ave N, Plymouth MN 55442

Experience

January 2003 – February 2016

General Manager/Customer Service Manager/Warehouse Manager

Global Glove & Safety Mfg. Inc. 13915 Radium St NW, Ramsey MN 55303

Accomplishments:

Interview, hire, train, all personnel

Set up all new procedures in a start-up company to $25M annual sales (fluid situation)

Helped design new P.P.E. for both Industrial and retail markets

10 years CSR experience with 6 years CSR manager, hired, trained, reviewed CSR Team

Created catalogs, sales sheets, launched new products,

Wrote all PR in business journals

Launched website for Global Glove & Safety Mfg Inc

Manage 30 employees, 4 regional managers, 35 sales reps.

Provided resolution to all customer issues, big or small

Analyze and solve all major issues with a resolve that was amicable

Warehouse manager for 10 years

Interview, hire, release employees from every department

Facilities management of 100,000 sq. ft. building

Inventory management of $11M worth of inventory

Contact point person for all issues with all customers

Monitor and track international and domestic shipping

Handle Trade show designs of booths from 10 X 10 to 600 Square feet

Pack the booths including all samples, set up, tear down, handle shipping logistics to and from shows

Order all show materials and labor in timely fashion to get all available discounts

Write new product PR for trade journals

Schedule booth time slots up to 35 reps

1989 to 2002 Fingerhut Companies Minnetonka, MN

Creative Manager/Senior Art Director

Worked and designed on catalogues (about 25-35 a year) and multi-part personalized mailings in every department

Over the 14 years, managed approximately 100 employees and over saw their design work.

Worked in sweepstakes, customer retention, new customer sales on said catalogues and mailings

Designed a number of “controls’ that were the benchmark for years to match sales against

Started an “upscale” catalog area that was designed for higher end customers named “Treasure Creek”.

It was very successful new program.

Skills

Photoshop, Powerpoint, Word, Excel, Illustrator, Quickbooks, Profit 21, Outlook

Education

St Thomas University, 6 Sigma Lean Management Certification

North Hennepin Community College- Associate of Arts

North Hennepin Technical College- 2year Commercial Art Certificate

Won the local Decca Olympics for Commercial Art and represented Minnesota in national Decca Olympics



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