Ricardo M. Pender

**** ****** **, *******, **. 38125

Phone 901-***-**** cell - 791-4125 resd

acx0oe@r.postjobfree.com

Return On Investment experience that I can offer:

- 8 yrs Office Computer knowledge - Lotus / Excel / Word / Infomaker / SAP / ERP / Workday /

Hire Right / Taleo / Intuit / Quick Notes / Kronos and multiple Single Sing-On Service Portals.

- 2 years Accounts Receivable - Payable Management / Customer Service Representative - US.

- 8 months Help Desk International Coordinator HR / IT / HRIS - US, Brazil and Colombia.

- Portuguese Native / Spanish secondary languages.

- 15 + years Retail Management & Customer Service Support - US / Brazil.

- 5 yrs Airport Ground Operations Supervisor - U.S.

- 5 yrs Warehouse / Moving environment - Brazil.

- 4 yrs International Content Electronic Catalog (Brazil /Mexico).

- 5 yrs International Aerospace - Aviation - Defense Sales Representation / Customer

Service Support- Brazil / US / Canada / Germany / UK / France.

- Technical Blueprints / Documentations / Specifications Translation (Aerospace- Automotive) English and Portuguese.

Smith and Nephew - Memphis, TN 08/2015 - 04/2016

- International Help Desk Coordinator 3 - HR / IT / HRIS.

Supported the US and Latin American Human Resource integration and Employee's

Support. Translation of Documents for Brazil and Colombia.

** Duties - I9 verification / Background Report review / Offer Letter format / Electronic

Hired Data Entry / New Hired Orientation / Change of status (Promotion / Pay Rate /

Location / Lateral Move / Termination) / Creation & Deletion of Organizations /

Benefits support (Enrollment & Change for Vision - Dental - Health - Stock - /

Q&A Payroll - Vacation - PTO - Sick Leave / Employee Relation Support /

Employee - Management support during Evaluation process / Support HR Generalist

and HR Business Partners / Support related to systems issues such access credential

and error codes (IT / HRIS).

--- Achievement: Integration of Brazil and Colombia local Human Resource to the

GBS (Global Business Services).

We Sell Tools - 04/2014 - 08/2015 - Memphis, TN.

- Store Manager.

Business Coordination / Hiring / Training / Merchandise Ordering / Inventory Management /Accounts Payable & Receivable /

Customer Service.

--- Achievement: Increased Sales volume, maintain and increased Customer Count

during this period of the US and Latin base customers.

Self-Employed - 06/2010 to 02/2014 - Memphis, TN.

- Translation - Proof Reading / Content Writing Spanish / Portuguese Manuals /

End-User Guides / Work Flow Guidelines / Advertisement.

--- Achievement: Increased Latin Customer Count by 8 %.

Rent-A-Center - 06/2008 to 05/2010 - Memphis, TN.

- Accounts Receivable Manager / Customer Service Support.

--- Achievement: Re-Aligned over 150 delinquent accounts.

- Increased by 5% the Latin Base customer count.

O'Reilly Auto Parts - 02/2005 to 05/2008 - Memphis, TN / Mississippi.

- Assistant Store / Hub Manager / Training & Safety Coordinator / Inventory Control / Customer Service.

--- Achievement: Reduced labor time for Receiving/Stocking by 20 % .

Honey Baked Ham Co. - 08/2003 to 10/2005 - Bartlett - TN .

- Store Manager and Production Supervisor.

Business Coordination / Hiring / Training / Merchandise Ordering / Inventory Management / Accounts Payable & Receivable /

Customer Service.

--- Achievement: Reduced production staff count by 6 % and maintained QC.

AutoZone - 04/1993 to 07/2003 - Baton Rouge, La / Memphis, TN.

- Store Manager.

- International Content / Marketing Support - Mexico / Brazil.

- Electronic Catalog Translation Coordinator - English/Spanish/Portuguese.

--- Achievement: Trained employees to read specification manuals to match parts not listed on the AZ Data Base

Implemented Work-Flow for Mexico Data Entry Translators

Build the Data Base for Brazil Project.

Employee of the month

Borghoff Aerospace S/A (01/1987 - 02/1993) - Rio de Janeiro, Brazil.

- International Manufacturers Representation Aerospace/Defense/Aviation / Research industries.

- General Manager Assistant.

** Duties - Review and translation of Technical manuals (Specifications / Blueprints).

Conducted contact with the Brazilian Navy / Army / Air Force / Research Institutes as

Sales Representative for US / Canada / UK / French / Germany manufactures. Documentation

and Bidding presentation / After Sales Support ranging from Customs Clearance / Invoicing /

Scheduled on-site inspections / Order Placement for spare parts / Transfer of technology process.

Aircraft Services International (05/1981 to 11/1986) N.O. Airport, La.

- Supervisor Ground Operations for 7 airlines with a 25 members crew.

--- Achievement: Developed Ground Ops Support for British Airways flights.

Fink Moving International (07/1976 to 03/1981) Rio de Janeiro, Brazil.

- Office "Boy".

- Warehouse Operations Supervisor.

- Director Assistant - International Market.

Education:

- P.U.C. - Rio de Janeiro, Brazil / B. Administration & Accounting (1976 / 1978).

- L.S.U. - Alexandria, La / B. Administration & Accounting (1994 / 1995).

- Delta College - B. Rouge, La / Computer Science / Accounting. Certificate (1997 / 1998).

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