Sales Customer Service

David Fundzak

***** ******* **** *****

North Royalton, Ohio 44133

Phone: 440-***-****

E-mail: acx0o9@r.postjobfree.com

Objective:

To obtain a position that will enable me to apply my experience and expertise in sales and marketing, manufacturing, engineering, and project management.

Experience:

UniControl, Inc. – 2011 to Present, Cleveland, OH

Combustion Sales Manager, Engineered Systems

Report directly to the President and Co-Owner of the Company

Obtain annual sales objectives and other agreed upon sales and marketing goals as defined by business planning documents by performing a variety of technical sales and marketing duties

Grew bookings and gross margins of combustion engineered systems margins from 45% at start to 55% today

Prospect and develop new customers and markets including end-users, systems integrators, OEM’s, contractors, wholesalers, distributors, and factory representatives.

Manage representative network for US and Canada, instituting individual rep accountability for approximately 40 reps and distributors in all 50 states

Hire, train, and motivate new reps to increase revenue, while terminating under performing reps

Maintain and grow key customer relations, developed list of “Top 20 Customers”

Solicit inquiries, prepare quotations, and negotiate order closure to maximize ROI

Assist in development and implementation of strategic and tactical business, sales and marketing plans including telemarketing, advertising, promotion, trade shows, trade associations, and pricing

Recognize and provide accurate application and troubleshooting assistance for customer applications

Conduct technical sales and service training for customers, OEM’s, reps, and distributors

Develop and implement sales plans for assigned products and markets

Manage company assets to maximize return and investment

Contribute to competitive feedback, market and industry intelligence

Maintain effective, accurate, and timely reporting as directed by the President

Review and follow all requirements as defined by the company Quality Management System and following all ISO 9001:2008 standards

Participate in New Product Development Process by being the ear to the customer and bringing in their needs Reuter-Stokes, Inc. – 2008 to 2011, Twinsburg, OH

Sales Application Engineer

Develop a complete technical and commercial solution for Radiation Monitoring customers

Review and influence customer specifications to assure compliance for development of equipment

Provide potential package solutions to provide most cost-effective, technically appropriate solution

Contribute to and leverage existing technical library of source materials related to industry applications

Manage and negotiate commercial and contractual risk within the Inquiry to Order (ITO) process

Contribute to individual deal strategies to drive both price and hit rate, increasing hit rate by 15%

Provide commercial and technical support to execution teams to ensure successful projects

Contribute positively to worldwide sales, orders, profitability, and ITO quality goals Inland Fire Brick, LLC – 2005 to 2008, Cleveland, OH Sales Manager

Develop engineering designs and complete proposals for refractory applications

Generated and pursued over 200 sales leads per month, closing 60% of them on average

Increase sales while driving profitability by aggressively pursuing new customers

Wrote procedures and documentation for use with customer applications

Assess customer needs and provide product and application assistance Fabricating Specialties Company – 2003 to 2005, Cleveland, OH Outside Sales Representative

Grow new sales and modernizations of asphalt plant equipment and upgrades

Consistently maintained 100% or better of sales goals set by ownership

Actively participated in product development and standardization to reduce costs and increase profit

Analyze all aspects of the engineered systems and make recommendations on their use and future development

Coordinate all aspects of customer order administration to maximize customer service and goodwill in support of sales objectives

Demag Cranes and Components Corporation – 1997 to 2003, Solon, OH Applications Engineer

Manage projects proficiently, efficiently, and with full accountability for project results

Interface with customers and sales engineers to design and deliver material handling systems

Apply overhead material handling equipment and controls to meet customer specifications

Create solutions that solve customer’s needs and incorporate other ancillary products to grow business FECO Engineered Systems – 1991 to 1997, Cleveland, OH Electrical Engineer

Total project design/management of material handling systems and combustion systems

Supervised construction of systems with union shop personnel, designers, and contractors

Oversaw projects meeting all regulatory codes, OSHA, IEEE, ASME, etc.

Design schematics, control panels, bill of materials, and control systems Education:

Cleveland State University, B.S.E.E., Bachelor of Science Electrical Engineering, 1991 Interests:

Sports, automobiles, reading

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