Customer Service
Resume:
RICCARDO FASONE
Wiangbua, soi * – Chiang Mai - Thailand
cell phone 063******* – E-mail ********.******@*****.*** – Skype fenix_784
OBJECTIVE
Hardworking and enthusiastic man seeking a challenging position where my organisational and
language skills can make a positive difference.
PROFESSIONAL WORK EXPERIENCE
Fields Analytics, Chiang Mai - Thailand 2016 - Current
Customer Service
Enquiry handler and customer service for the Italian market.
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Ottica Veneta Srl, Venice - Italy 2015 - 2016
Dispensing Optician
Analyze and interpret customer's written optical prescription (from the examining doctor) to
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determine the lens specifications required.
Optik Gherdeina, Selva Gardena, Bolzano – Italy 2013 - 2014
Dispensing Optician
Measure customer's facial features.
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Modena Vision Sas, Bolzano – Italy 2011 – 2013
Dispensing Optician
Assist customers in selecting the style and color of eyeglass frames and lenses by advising
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them of the size and shape best suited to both their facial features and to their optical prescription.
Savino del Bene, Padova - Italy 2009 – 2011
Leading multinational company in the sea-air transport
Sales Junior Manager import and
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operative employee
OTHER WORK EXPERIENCE
• Waiter – Bar Americano,St. Mark’s square, Venice
(Jan 2008 – Jan 2009).
• Receptionist – Hotel Albatros, Mestre, Venice
(May 2007 – Dec 2007)
SKILLS
Excellent written and oral communication skills, fluent in English and Italian
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Ability to prioritise and work under pressure
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Excellent attention to detail
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Strong analytical skills
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Ability to work with team members or independently
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Excellent time-management and organizational skills
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Good technical understanding and ability to adapt to new tools
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Proficient in the use of MS Office software.
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EDUCATION
120 hours TEFL training certificate from SEE TEFL, Chiang Mai, with an A grade.
TOEIC test from Center for Professional Assessment, Chiang Mai, with the total score of 810.
High school diploma of Dispensing Optician certified by CENTRO STUDI LEONARDO DA
VINCI, Bergamo, Italy (2013).
High school diploma in tourism certified by ISTITUTO PREALPI, Saronno (Varese), Italy (2004).
Contact this candidate