RESUME

Utpal Kumar Sarma

H.No **, Bhetapara

Chandra Choudhury Path

PO-Beltola,

Guwahati 781028

Assam

Mobile: +91-703*******

+91-872*******

Email id: acx0id@r.postjobfree.com

Objective

To be passionate about my goal and chase it until & unless I achieve the goal with full of my sincerity and hardwork.

Professional Experience

Working with Lawrence and Mayo (I), Pvt Ltd, Guwahati Branch, as a Dispenser/Cashier.

As a Dispenser/ Cashier, I am actively involved in Cashiering, Banking Transactions, Visual Merchandising, preparation of Option Plan and conducting Corporate Eye Screening Camps.

(1/6/2013-present)

. Worked with Titan Industries Limited under TATA Group as a Customer Relationship Officer-L2., Saket Store, New Delhi. As a Customer Relationship officer I was actively involved in the preparation of OPTION PLAN, VISUAL MERCHANDISING and DAILY SALES REPORT. I was awarded with the Highest Sales Award for the year 2012.

(31/05/2011-30/01/2013)

Worked with Marks and Spencer Reliance India Pvt. Ltd as a Sales Advisor. (T–3), Indira Gandhi International Airport, New Delhi)

As a Sales Advisor, my role was to look after the sale of Home, Men’s Essentials, Men’s Formals and Casuals. I was actively involved in Cashiering and preparation of Option Plan, Daily Sales Report and Goods Received Note. I was awarded with The Employee of the Month Award for the Month of March2011. I was given an additional responsibility as a Shift Incharge at the Airport Store (T-3)

Merchandise

– Stock Replenishments

– Maintaining optimum stocks level

Customer Service

– Providing shopping experience to increase customer satisfaction.

– Visual Merchandising of the department with the set standards.

– Handling Customer queries/Complaints.

Others

– Communication to the team as well corporate personals.

– Providing Merchandise Feedback to store manager.

(06/07/2009-25/05/2011)

Worked with Gurgaon Central, (International Brands, Ladies and Kids department) a Future Group undertaking as a Customer Experience Executive

As a Customer Experience Executive, my main objective was to look after the sale. Apart from this, I was actively involved in STOCK TAKE, STOCK INWARD and STOCK OUTWARD. I was partially involved in CASHIERING, CUSTOMER SERVICE DESK and preparation of OPTION PLAN (02/01/2008 to 02/07/2009)

Worked with Cordial Merchandising (India) under Ministry of Rural Development, Government of India, as a Field Investigator.

As a Field Investigator, my role was to visit the interior villages of the states assigned to me and to look after whether P.W.D, P.H.E and D.R.D.A projects were properly handled or not and also to prepare the report based upon the Physical Field Investigation. (01/05/2006 to 01/11/2007)

Short Projects:-

Worked with the Expert Committee on Inter State Border Matters, Government of Assam, as a computer operator. (02/01/2005 to 02/02/2006)

Worked as a Data Entry Operator at “MUKTI”, Life Insurance Corporation of India .

Educational Qualifications

Passed All India Secondary Examination conducted by C.B.S.E in the year 1996.

Passed the Higher Secondary Examination (Commerce) under A.H.S.E.C in the

year 1999.

Passed B.Com Part I under Gauhati University in the year 2002.

Passed one year Advanced Diploma in Business Management with a specialization in Retail Management, under National Integrated Institute of Business Management and Technology, recognized by Government of Delhi.

Computer Knowledge

Passed 1 year computer diploma from APTECH, Bongaigaon.

Personal Details

Father’s Name : Kanak Chandra Sarma

Permanent Address : H.No-20,Chandra Choudhury Path

Bhetapara, P.O-Beltola

Guwahati-781028

Date of Birth : 16th May 1980.

Marital Status : Married

Languages Known : English, Hindi, Assamese, Bengali.

Hobbies : Photography

PASSPORT NO : H5469967

Salary Expected : Negotiable

It is hereby declared that all the informations given are true to the best of my knowledge.

Place:

Date Utpal Kumar Sarma

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