Customer Service Data Entry

ANDREA L. FULLER *** Milton Dr. Daytona Beach, FL 32118 386-***-****

*************@***.***

RECEPTIONIST/DATA ENTRY

Career driven, detail-oriented professional with exceptional qualifications to support diverse functions involving office administrations. Exceptional at providing full office support, day to day operations while managing a full office staff.

EDUCATION

Daytona State College, Daytona Beach, FL

Bachelor of Applied Science - Supervision & Management 2015 Associate of Science - L egal Assisting & Legal Studies 2005 AREAS OF STRENGTH

Analyzing / Resolving Problems

Accounts Payable and Receivable

Punctual/High Sense of Urgency

Accounts Payable and Receivable

Phone/In Person Communication

Meticulous Attention to Detail

Multi-Tasking/Prioritizing Work

Performing Well Under Pressure

PROFESSIONAL EXPERIENCE

Management Trainee / CSR, 7 -Eleven, Inc., Port Orange, FL 2014 – 2016 Excels in communication, and organizational skills, provides exceptional customer service, and business support. Performs effectively within a multi-tasking environment, while ensuring all assigned tasks and responsibilities are completed thoroughly, and with a strong sense of urgency.

● Exercise independent judgment and assume responsibility while acting as a manager.

● Accept all new assignments, duties, and responsibilities with a positive, cooperative, and team-oriented attitude.

● Uphold a positive image and support efforts to deliver courteous service and complete customer satisfaction.

● Utilizes excellent customer service and listening skills to exceed expectations and to ensure complete satisfaction.

● Perform office/administrative tasks including data entry, updating systems, and maintaining files and records.

Assistant Manager / Bartender, B oomerang's Sports Pub, Port Orange, FL 2007 – 2013 Direct responsibility for demonstrating initiative, strong communication and problem solving skills, and leadership abilities to maintain a high level of customer satisfaction and revenue growth. Provided oversight and support for customer service, sales, administrative functions, inventory control, procurement, other day-to-day activities.

● Identified and provided additional assistance as required to ensure efficient operations and positive outcomes.

● Maintained a positive demeanor and a high level of professionalism while assisting team members and customers.

● Monitored and evaluated overall staff performance to ensure the highest levels of productivity, efficiency, and quality.

● Analyzed, investigated, and resolved customer issues or problems to improve customer retention and loyalty.

● Recognized by management for anticipating problems, exceeding expectations, and delivering excellent results.

Computer / Skills:

● Microsoft Office (Word/Excel/PowerPoint), Data Entry/Typing, Information/Legal Research, Correspondence, Reports, Office Equipment, Billing, AP/AR, Bookkeeping, Payroll, Multi-Line Phone, PCs/Windows, Records

Contact this candidate