Tamara Wilson

*** * ** ******

Winston-Salem, NC 27105

336-***-****

acx0gk@r.postjobfree.com

Summary

Seeking employment as technical support and to bring my extended experience and knowledge in banking and excellent customer service background to a growing company.

Highlights

Microsoft Office proficiency Use spreadsheets software

Take message accurately Resolve custom complaints

Use desktop publishing software Use computer networking technology Quick leaner

● Write business correspondence Professional and mature

Provide excellent customer service Strong interpersonal skills

Accomplishments

● Promoted from Technical Coordinator to Technical Coordinator II after 12

months of employment.

● Promoted to Fraud Analyst II after compound years.

● Taught classes to season associates on new technology information and

received rewards from team manager for outstanding teaching skills.

● Received a merit raise for strong attention to detail, exemplary customer

service and team-player.

Experience

Winston-Salem Forsyth County School Winston-Salem, NC

Substitute Teacher December 2016 - Present

Assist Middle and Elementary schools for absence teachers.

Assign students with pre-schedule quizzes.

Ensure students go to their assigned classes and lunch breaks on time.

Macy’s – Hanes Mall Winston-Salem, NC

Sales Associate – October 2016

Sale kids, home and bedding to customers.

Ship online orders to online customers.

Open and close cash register when needed.

Bank of America Greensboro, NC

Correspondence Researcher II September 2015 - August 2016

Responded to incoming email from credit card customers.

Research and determine which support resources would offer the best help for

credit card customers with delinquent accounts.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

Bank of America Kennesaw, GA

Fraud Analyst II April 2011 - June 2015

Managed customer credit card and debit card accounts to determine if the caller is a fraudster.

Mastery of determining fraud on customer’s accounts.

Researched customer’s account to determine which transactions are fraudulent.

Bank of America Atlanta, GA

Technical Coordinator II July 1998 - October 2010

Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

Mastery of customer service management systems and databases.

Accurately documented, researched and resolved customer service issues.

Defused volatile customer situations calmly and courteously.

Identified chronic customer issues by creating and maintaining customer

complaint log.

Improved call center functionality and service capacity by resolving customer

complaints efficiently and quickly.

Education

Winston Salem State University

Bachelor of Science: Computer Science Winston-Salem, NC

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