Medical Customer Service

JASMINE COPELAND

*** ******** **. # *, *********, MA 01420

Home: 978-***-**** Cell: 978-***-**** E-mail: ************@***.***

CAREER PROFILE & HIGHLIGHTS

Motivated and dedicated professional with extensive customer-service skills, seeking opportunities to add to a robust medical education with a dynamic healthcare provider.

Handles all front-office duties effectively, promoting a professional persona as the company’s initial contact with the local public.

Organizes and prioritizes duties in order to complete simultaneous projects within deadlines.

Works well individually and in teams, communicating key information to all levels of the company.

KEY MEDICAL PROFICIENCIES

Introduction to Medical Assisting Medical Terminology

Patient Processing and Accessing Human Pharmacology

Medical Law & Ethics

MS Office Suite

Electronic Health Records (EHR) Electronic Medical Records (EMR) Path physiology for Medical Office Anatomy & Physiology

Medical Transcription

Office Accounting

Pharmacology

Principals of Management

Computer Information Systems Medical Billing

Records Management

HIPAA Compliant

EDUCATION

Ultimate Medical Academy - Tampa, FL

Health Sciences Associate Degree - Medical Administrative Assistant (GPA: 3.09) Expected – Jan, 2013

Medical Administrative Assistant Diploma (GPA: 3.25) 2012

Includes: Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Facility Billing, Word Processing and Medical Practice Management Systems.

Working toward CMA-A Certification.

PROFESSIONAL WORK HISTORY

Four Points Sheridan Hotel - Leominster, MA 2011 – Present

Housekeeping

Establish and maintain clean and hygienic environments by performing light-cleaning duties throughout the hotel, ensuring guest satisfaction.

Handle all cleaning duties, including making beds, replenishing linens and supplies, cleaning rooms, and vacuuming rugs.

Explicitly follow all company safety and security policies and procedures.

Wal-Mart – Lunenburg, MA 2005 – 2011

Cashier/Customer Service/Sales Floor Associate

Ensured that each customer received outstanding service by providing a friendly environment, including greeting and acknowledging every customer and maintaining outstanding product knowledge.

Completed numerous cash and electronic transactions quickly and accurately using the company’s computerized registers.

Walgreen’s – Fitchburg, MA 2003 – 2005

Beauty Advisor

Built relationships with customers to create a loyal client base, while keeping abreast of the latest trends and products.

Participated in monthly meetings to review the newest items coming to the store and learn about customer-building techniques.

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