Whitney S. McDonald

**** **** **** ****** ***. **1C, Lawrence, Ks 66047--- 913-***-**** --- acx07p@r.postjobfree.com

Work Experience

General Dynamics IT, LAWRENCE, KS

Customer Service Representative, Oct 2015 – Present

Confer with customers by telephone to provide information about health insurance, cancel policies, and obtain details of complaints.

Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve the customers’ problems.

Refer unresolved customer grievance to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Sell various types of insurance policies to businesses and individual on behalf of insurance companies, including medical and dental insurance.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

Customize insurance programs to suit individual customers, often covering a variety of risks.

Explain features, advantages and disadvantages of carious policies to promote sale of insurance plans.

Calculate premiums

Preform administrative tasks, such as maintaining records and handling policy renewals.

Confer with clients to obtain and provide information when claims are made on a policy.

MEADOWBROOK REHABILITATION HOSPITAL, GARDNER, KS.

Laundry/Housekeeping, April 2014 – Oct. 2015

Receive and mark articles for laundry with identifying code names

Start washers, driers, and extractors. Turn valves to regulate machine processes and the volume of soap, detergent, water, bleach, starch and other additives.

Sort and count articles removed from dryers. And fold. Wrap or hang them.

Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required.

Load articles into washer or driers.

Mix and add detergents, bleaches, starches, and other solutions and chemicals to clean, dry, or stiffen articles.

Clean machine filters and lubricate equipment.

Remove items from washers and driers.

Operate extractors and driers.

Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment.

Determine spotting procedures and proper solvents, based on fabric and stain types.

Start pumps to operate distilling systems that drain and reclaim dry cleaning solvents.

Mix bleaching agents.

Clean rooms, hallways, lounges, restrooms, corridors, elevators, stairways, and other work areas so that health standards are met.

Empty wastebaskets and transport other trash and waste to the disposal areas.

Replenish supplies, such as drinking glasses, linens, and bathroom items.

Keep storage areas and carts well-stocked, clean and tidy.

Dust and polish furniture and equipment.

PRICE CHOPPER, GARDNER, KS.

Cashier, Jan 2013 – April 2014

Receive payment by cash, check, credit cards, vouchers, and automatic debits.

Issue receipts, refunds, credits, or change due to the customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners.

Greet customers entering the establishment.

Answer customers’ questions, and provide information on procedures and policies.

Sell tickets and other items to customers.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Request information or assistance using paging systems.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring bagging and carrying out customers’ items.

Sort, count, and wrap currency and coins

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records.

Post charges against guests’ or patients’ accounts.

Offer customers carry-out service at the completion of transactions.

Weight items sold by weight to determine prices.

Issue trading stamps, and redeem food stamps and coupons.

Cash checks for customers.

Pay company bills by cash, vouchers, or checks.

EDUCATION

NEOSHO COUNTY COMMUNITY COLLEGE, CHANUTE, KS.

Completed coursework towards a Business Degree, March 2009

ADDITIONAL SKILLS

Proficient computer skills.

Excellent interpersonal and verbal communication skills.

Exemplary active listening skills – ability to ask probing question, understand concerns, and overcome objections.

Strong work ethic and self-motivated.

Positive attitude.

Proficient competer skills

Flexible schedule availability to work evenings and weekends.

Experience solving customers’ problems.

Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.

Consistent transportation and ability to work at a variety of locations.

Ability to lift 25-50 pounds to help manage stock room inventory.

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