Manager Store
Resume:
Whitney Sims
Grovetown, GA **813
*********@*****.***
EDUCATION
Walden University August 2016 – Present
Master of Business Administration, Human Resources Management
Georgia State University August 2008 – December 2012
Bachelor of Business Administration, Managerial Sciences
EXPERIENCE
Wal-Mart August 2015 – November 2016
Assistant Manager
Provide supervision and development opportunities for associates by hiring, training, mentoring, and evaluating performance; Uphold the Open Door Policy by meeting with associates and listening to concerns, researching issues, and providing resolutions; Ensure compliance by holding associates accountable, analyzing and interpreting reports, developing and implementing action plans to correct deficiencies
Organized fundraising events for Children’s Miracle Network
Developed 10 associates for promotion
Auto Money Title Pawn November 2014 – July 2015
Store Manager
Responsible for day to day operations; Developing assistant managers to store manager readiness; Resolve customer complaints in a timely and professional manner; Prepare and/or oversee preparation of necessary reports; Safeguard and account for all money received and disbursed
Highly encouraged teamwork and collaboration
Increased customer acquisition by 60% and increased total accounts by $200,000
TMX Finance August 2013 – October 2014
Store Manager
Interacted with current and potential customers; encouraged store growth and increased profitability by building customer relationships, appraising vehicles, and resolving past due accounts
Store grew over $400,000 under my leadership
Created a L.E.A.D. strategy for dealing with unruly customers
Six Flags, Austell, GA January 2013 – April 2013
Human Resources Trainer
Assisted training supervisor with implementing a comprehensive training program; facilitated and assisted with service-oriented training for all employees to enhance the guest experience; and assisted with training on critical management and leadership skills
Learned how to become an effective leader
Gained human resources knowledge and experiences
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