Customer Service Care

BERENICE UDAVE

***** **** *****, ******, ** ***** C: 832-***-**** *************@*****.***

Patient and empatheticreceptionist with extensive background in conflict resolution and customer care. Desires areceptionist role. Receptionist excelling at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments.

Fast Learner

Exceptional organizational skills

Customer service-oriented

Flexible

Works well under pressure

35 WPM typing speed

Fluent in Spanish

Professional phone etiquette

MS Windows proficient

Basic Computer Skills: Word, Excel, Power Point

Cashier, 01/2010 to 09/2016

Whataburger – 4040 Little York Rd. Houston, TX 77016 Maintained high standards of customer service during high-volume, fast-paced operations. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Reported to each shift on time and ready to work.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Performed all position responsibilities accurately and in a timely manner. Caregiver, 05/2009 to Current

Childcare – 5015 antha st, TX 77016

• Experienced Child Care Provider with over 13 years experience in providing supervision and guidance to children with day care and private home settings.Highly accomplished in creating educational and recreational activities design to develope emocial,behavior,and social skills.

•provides child care services for more that 13 years working day through limited extended hours.

•Meet with parents to discuss emergency contact, food preparation and other chil-specific issues.

•preparing health meals, bathing,play time and educational games.

•Babysat infants to middle school age children for family and friends during day and limited night hours. GED: Current

Lone Star Community College - 250 North Sam Houston Pkwy East Houston, TX 77060 Aurora Reyes 281-***-**** Romina Lopez 713-***-**** Maria Juarez 713-***-**** PROFESSIONAL SUMMARY

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