Health Care Administration
Resume:
Albuquerque, NM ***** United States
Jennifer L. Walsh *****.************@*****.***
SUMMARY OF QUALIFICATIONS
While working as a portrait studio manager for Sears, I acquired many skills that I apply to my contact with individuals. I take great pride in creating positive outcomes that benefit both the customer and my employer. The attention to detail and personal regard that I established for every client has often created lasting professional relationships.
PROFESSIONAL EXPERIENCE
Sep 2014 – October 2014
Customer Service Representative
HORIZON SOLAR POWER – United States
Conducting outbound calls and setting appointments, representing the company in a professional manner and promoting future sales.
Mar 2006 – July 2007
Customer Service Representative
Bank of America, Call Center – Las Vegas, NV, United States
Responsible for answering incoming calls in a high volume call center. Duties were to assist and retain customers by answering account questions, resolving complaints, making adjustments to accounts, and also suggesting other products that would benefit the client.
Jun 2005 – March
2006
EDUCATION
Customer Service, Host, Server, Barista
Station Casinos – Henderson, NV, United States
Tasked with scheduling events, assisting guests with special events, serving food and drinks, and collecting payments. Transferred to another department, Starbucks, and was certified as a Barista; becoming the sole opener. Responsible for setting up and opening on time. Duties included Point of Sale, checking in of deliveries, customer satisfaction and training of new employees. In addition, responsible for quality control of all food products and maintaining safe working conditions as required by the Nevada Health Department and OSHA.
October 2014 – Present;
Completion date January 13, 2017
University of Phoenix United States
Associate of Arts
GPA 3.98
Courses such as Essentials of Writing and Business & Interpersonal Communication required an understanding and execution of the following criteria:
Demonstrate organization and focus
Interpret data for analysis
Apply critical thinking skills to essays, research, and case studies
October 2014 –
September 2016
University of Phoenix United States
Certificate in Healthcare Administration/Wellness Administration Foundations
GPA 4.0
Healthcare Terminology, Biology, and Psychology required an understanding and utilization of the following criteria:
Identify the framework and roles of healthcare delivery
Knowledge of patient record components
Comprehension of medical terminology and coding
Examined the influence of technology and reform in the healthcare industry
Able to create hypothesis and experiments using the Scientific Method
Thorough understanding of insurance claims and importance of accuracy
INTERESTS AND ACHIEVEMENTS
Volunteering: While living in Las Vegas, NV, I was a board member at First Christian Church and was the Fellowship Chairperson. I organized events, directed volunteers, budgeted and hosted monthly church dinners, as well as special events; requiring communication, diplomacy, and delegation.
Awards: Customer Service Award for most improved studio, Sears Portrait Studios (1994), which was given to me after taking over a troubled studio. The customers called in to our corporate offices and also took surveys to compliment the vast improvement in the service they received.
ADDITIONAL SKILLS
Proficient in:
Microsoft Word
PowerPoint
Working knowledge in Excel
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