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Customer Service Manager

Location:
Indianapolis, IN, 46250
Posted:
December 27, 2016

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Resume:

Devin R. Crabtree

Indianapolis, IN ***** * 317-***-**** * acx04g@r.postjobfree.com

PeopleScout RPO Virtual Recruiter 08/2014 – 12/2016

Virtual Recruiter (contract employee)

Provide RPO in a high volume recruiting environment for a Financial Institution by conferring with hiring leaders and Human Resource business partners in order to identify talent needs, as well as build and execute appropriate recruitment strategies; Understand business strategy and operational goals; Develop thoughtful, comprehensive, position-specific search strategies that incorporate best practice recruiting methodologies; Ensure an understanding of job duties, responsibilities and business requirements for positions that require recruitment.

Develop and maintain strong working relationships with respective hiring leaders to create a partnership that yields success, predictable results and credibility; Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements and business need; Source, screen, and schedule qualified candidates to interview with Branch Managers.

Manage and coordinate all communication with candidates, including interview preparation, process overview, setting expectations, post-offer discussions, closing, offer letter review, explain compensation, benefits, and general on-boarding process.

Collaborate with the HR Service Center Talent Acquisition Team and Branch Managers to develop and execute an effective, efficient on-boarding process for each new hire; Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager's interactions and feedback, and other recruiting activities for the Banking/ Financial Industry; Ensure compliance in the selection process and apply knowledge of OFCCP/EEO guidelines.

Ayava Staffing RPO Virtual Recruiter 06/2013 – 07/2014

Senior Virtual Recruiter (contract employee)

Manage a team of five Recruiters to in a high volume recruiting setting to fill IT, Call Center, Sales Insurance, and Marketing positions in the Insurance, Marketing, Telecommunications, Delivery Driver, Forklift Operators; Develop cohesive relationships with Clients to accurately understand the requirements of the positions and identify the most qualified candidates.

Determine recruiting and sourcing strategies for open positions and execute and implement recruiting decisions amongst Recruiter Team while assigning Recruiters to open requisitions based off of the Recruiter’s location, experience, and strengths; Track status on open requisitions and communicate the status to the Client; Coordinating and conducting Leadership conference calls; Hiring, Training, and Terminating Recruiters; Creating, posting, and editing job postings.

Corestaff Phoenix, AZ 06/2012 – 05/2013

Virtual Talent Acquisition Healthcare Recruiter (contract employee)

Virtual Recruiter assigned to Apria Healthcare to perform full cycle national recruiting for Medical Device Sales, IT, Branch Managers, Respiratory Therapist, Marketing, Finance, Accounting, Legal, and Corporate positions.

Assigned up to 50 requisitions at a time to develop and implement recruitment strategies with Talent Acquisition Director to reduce average days to fill by less than 60 days; Assisted with Veteran Initiative program to increase veteran hiring goals.

Staffing Manager (contract employee)

Onsite Client Staffing Manager for Shutterfly - responsible for a team of Recruiters and temporary employees; In charge of every aspect of the company’s staffing needs, including recruiting, training, retaining, and terminating employees; Propose retention programs to Human Resources and Managers to engage employees and lower retention.

Manages paper job applications, online applicant tracking system, seeking out new talent, screening applicants, interviewing candidates, hiring new employees, performing background, education, and drug test; Complete I-9, tax forms, and direct deposit new hire paperwork; Maintained a large network of qualified candidates to fill seasonal call center, warehouse, Operations Managers, IT, Graphic Design, Delivery Driver, Skilled Trade positions; Design and execute college recruitment initiatives; attend job fairs to recruit qualified candidates; and build a community network for recruiting purposes.

Indianapolis Public Schools Indianapolis, Indiana 09/2011 – 05/2012

HR Team Lead Recruiter (laid off)

Responsible for full cycle recruiting and conducting onboarding task for elementary, middle, and high schools; Screening and scheduling team interviews for all open positions within the school district

Chase Professionals Indianapolis, Indiana 11/2001 – 05/2011

Junior Recruiter (part time employee/ relocated to Texas)

Responsible for staffing for the following areas: Healthcare, Customer Service, Call Center, Collections, School Support Staff, Telecommunications, Engineering, Machinist, and General Labor positions

SMC Pneumatics Indianapolis, Indiana 06/1999 - 10/2001

Human Resources Assistant (laid off)

Supported the HR Department in the following areas: Recruitment, Payroll, & Benefits

EDUCATION: High School Diploma – 1996, Arsenal Technical, Indianapolis, IN

SOFTWARE: MS Word, Outlook, Excel, PowerPoint, Taleo, Success Factors, PeopleSoft, AS 400, ADP, Springboard, TKO, Google Docs, Munis, TempWare, CS Today (CAFÉ), ReportSmith, Citrix Servers, SAP, Quick Books, Group Wise Email, E-Verify, Citrix Server, Monster, Dice, CareerBuilder, LinkedIn Recruiter, and Indeed

References Upon Request



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