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Front Desk Agent

Location:
Miami, Florida, United States
Posted:
October 10, 2016

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OBJECTIVE

Seeking to enter a career that utilizes my knowledge, skills, and educational background to make a positive contribution to helping others while serving your company and establish a career for myself.

EXPERIENCE

Front Desk Agent, Trump National Doral, Miami FL 2016- Present

Registering/booking guests in and out of their rooms while accommodating any special requests. Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Certified Classroom Assistant, Blanche Ely High School, Pompano Beach, FL 2011-2013

Aid students requiring support in activities of daily living; Interact with students in a non-instructional capacity; Under the direction of a teacher or administrator, assume responsibility for the safety and welfare of students by supervising and escorting students throughout the school, as required; Assist in maintaining the classroom atmosphere conducive to learning; Prepare instructional materials and teaching aids under the direction of a certified teacher; Assist students with non-instructional activities.

Program Assistant, Boys and Girls Club of America, West Palm Beach, FL 2011-2013

Responsible for the care and supervision of children, complete incident reports for injury or reoccurring behavior problems .Undertake and complete research assignments, as requested. Assist scheduling and coordinating member events, including trainings, workshops, and conference calls. Teach in small groups, Facilitate or co-facilitate home groups- develop a safe, satisfying, supportive environment that will facilitate students’ learning, provide Self-energy for the group, track interpersonal and group interactions, Supervise small practice groups- support learning edges and provide feedback to the students who is in the role of therapist; Working with Department Head in developing and implementing daily program activities compatible with Club and department themes.

Assistant Manager, Barton G, Miami Beach, FL 2010-2012

Scheduling reservations; Provided communication between kitchen staff and servers; Welcoming customers; Attending to incoming and outgoing guests; Ensuring each customer has a server attending to them; Report any issues or concerns to management.

Assistant Manager, Value Pawn and Jewelry, Miami, FL 2009-2012

Negotiating loan terms and conditions; Responsible for making offers, initiating resale activity and closing deals; Qualifying customers for credit; Responsible for inventorying merchandise and display areas; Handling cash transactions; Preparing commercial purchases and sales agreements; Training new employees; Developing sales and support networks; Making daily deposits and ensuring cash registers have sufficient cash; Scheduling employees shifts.

EDUCATION

Miami Dade College, Miami, FL

Associate of Arts in Psychology

Florida International University, Miami, FL

Bachelors of Science in Psychology (Expected 2017)

SKILLS

Communication - Excellent with interoffice interactions. Ability to understand and carry out written and verbal instructions. Very good written and verbal communication skills. Ability to work independently or in groups. Multilingual in English, Creole, French, and Spanish.

Technical Knowledge - Ability to type 40+ words per minute with no errors. Proficient with Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook. Knowledge of office equipment such as copiers, scanners, and fax machines.

Problem Solving - Ability to find appropriate resolutions to high stress situations. Ability to analyze every aspect without coming to predetermined decisions. Very detail oriented and highly organized.



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