Professional Summary
Experienced and talented professional with excellent communication and organizational skills including experience in technology, construction, trucking and real estate. Capable of identifying and solving problems. Continuously met and exceeded goals while providing leadership and implementing strategies to others. Proficient in large and small volume projects with exacting attention to detail, and the ability to resolve demanding, high pressure situations. Possess high integrity and business ethics in customer service, sales, travel arrangements, all administrative related responsibilities, Microsoft Office, Internet, Adobe, other Unix systems and programs.
Employment History
Lanter Trucking Franklin Park, IL 2016 –Present
Customer Service
Process inbound and outbound freight documents
Schedule deliveries to Illinois Schools for ISD
Created Outlook Calendar to keep appointments of incoming deliveries and pickups
Assist Dispatch with assigning appointments dates and times for pickup of loads
Process inbound and outbound shipments using an Online data based program
Receive and maintain documents for incoming shipments
Process daily reports using Excel
Assigned new customers to manage and follow up with all details pertaining to the account
Closeout loads for shipping to other terminals and partner carriers
CTL Solutions Northlake, Illinois 2015 – 2016
Account Manager
Assigned specific accounts to manage for Fulfillment and Logistics Center
Receive ASN and took action as needed
Enter new client owned items using MAS90
Processed client inbound purchase orders
Received and processed fulfillment orders on a daily, weekly and monthly basics
Work with shipping managers to insure the fulfillment orders are processed correctly and in a timely manner.
Submitted and reported to client the shipping notifications via UPS, FedEx online programs
Manipulate and create Excel files to process into NAV software program
Answer and research emails in a timely manner
Process monthly invoices to assigned client
ISO Certification
Luna Carpet Elmhurst, Illinois 2013 - 2015
Sales Associate Administrator
Assistant to Vice President of Sales
Work and converse with National Sales Director and National Sales Trainer
Process Compliance papers for Sales Contractors
Support Independent Sales contractors in three divisions. Chicago, Baltimore and Boston
Assist with hiring new contractors along with process payroll for 80+ Sales Contractors
Process confidential contracts for the entire Luna sales team
Developed a PDF paperless filing system including personal information on Sales Contractors
Process Financial reports on a daily, weekly and monthly schedule using Adobe PDF export, in conjunction with Excel
Created a Power Point presentation that is updated weekly for all sales division to access which includes financial figures as current revenue and current loss revenue.
Created and maintain files for leased Luna vehicles, which includes vehicle identification numbers, license plates information along with current mileage and insurance
Created and maintained inventory usage reports
Update and maintain GPL reports
Create Spreadsheets in Excel
Planned 2013/2014/2015 Sales Contractors trip to Jamaica and Mexico for 20 top contractors along with spouse and or guest.
Victor Technology Bolingbrook, Illinois 1997-2013
Customer Service Manager/Administrative Assistant
Manage a customer service department including the processing of orders, credits, debits, invoices, and sales.
Created the customer service training manual and implemented proper procedures in the department.
Marketed and gained new dealer and reseller accounts and continued with an 85% increase of sales.
Developed a successful serial number database to better service customers and make the company and procedures more efficient.
Implemented a new operations software program A-Rev-Open Insight-Sage Mas 90 and trained employees on operating on the new system efficiently.
Oversaw and took part in inventory management, sales, customer service, accounting, and operations.
Delivered excellent levels of customer service to all clients including special handling of escalated calls and client retention.
Education
Triton College • River Grove, Illinois • Website Design
Fred Pryor Seminars • Management in Customer Service, Understanding Customer Service and Microsoft Excel.