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Customer Service Sales

October 10, 2016

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Professional Summary

Experienced and talented professional with excellent communication and organizational skills including experience in technology, construction, trucking and real estate. Capable of identifying and solving problems. Continuously met and exceeded goals while providing leadership and implementing strategies to others. Proficient in large and small volume projects with exacting attention to detail, and the ability to resolve demanding, high pressure situations. Possess high integrity and business ethics in customer service, sales, travel arrangements, all administrative related responsibilities, Microsoft Office, Internet, Adobe, other Unix systems and programs.

Employment History

Lanter Trucking Franklin Park, IL 2016 –Present

Customer Service

Process inbound and outbound freight documents

Schedule deliveries to Illinois Schools for ISD

Created Outlook Calendar to keep appointments of incoming deliveries and pickups

Assist Dispatch with assigning appointments dates and times for pickup of loads

Process inbound and outbound shipments using an Online data based program

Receive and maintain documents for incoming shipments

Process daily reports using Excel

Assigned new customers to manage and follow up with all details pertaining to the account

Closeout loads for shipping to other terminals and partner carriers

CTL Solutions Northlake, Illinois 2015 – 2016

Account Manager

Assigned specific accounts to manage for Fulfillment and Logistics Center

Receive ASN and took action as needed

Enter new client owned items using MAS90

Processed client inbound purchase orders

Received and processed fulfillment orders on a daily, weekly and monthly basics

Work with shipping managers to insure the fulfillment orders are processed correctly and in a timely manner.

Submitted and reported to client the shipping notifications via UPS, FedEx online programs

Manipulate and create Excel files to process into NAV software program

Answer and research emails in a timely manner

Process monthly invoices to assigned client

ISO Certification

Luna Carpet Elmhurst, Illinois 2013 - 2015

Sales Associate Administrator

Assistant to Vice President of Sales

Work and converse with National Sales Director and National Sales Trainer

Process Compliance papers for Sales Contractors

Support Independent Sales contractors in three divisions. Chicago, Baltimore and Boston

Assist with hiring new contractors along with process payroll for 80+ Sales Contractors

Process confidential contracts for the entire Luna sales team

Developed a PDF paperless filing system including personal information on Sales Contractors

Process Financial reports on a daily, weekly and monthly schedule using Adobe PDF export, in conjunction with Excel

Created a Power Point presentation that is updated weekly for all sales division to access which includes financial figures as current revenue and current loss revenue.

Created and maintain files for leased Luna vehicles, which includes vehicle identification numbers, license plates information along with current mileage and insurance

Created and maintained inventory usage reports

Update and maintain GPL reports

Create Spreadsheets in Excel

Planned 2013/2014/2015 Sales Contractors trip to Jamaica and Mexico for 20 top contractors along with spouse and or guest.

Victor Technology Bolingbrook, Illinois 1997-2013

Customer Service Manager/Administrative Assistant

Manage a customer service department including the processing of orders, credits, debits, invoices, and sales.

Created the customer service training manual and implemented proper procedures in the department.

Marketed and gained new dealer and reseller accounts and continued with an 85% increase of sales.

Developed a successful serial number database to better service customers and make the company and procedures more efficient.

Implemented a new operations software program A-Rev-Open Insight-Sage Mas 90 and trained employees on operating on the new system efficiently.

Oversaw and took part in inventory management, sales, customer service, accounting, and operations.

Delivered excellent levels of customer service to all clients including special handling of escalated calls and client retention.


Triton College • River Grove, Illinois • Website Design

Fred Pryor Seminars • Management in Customer Service, Understanding Customer Service and Microsoft Excel.

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