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Customer Service Representative

Morrow, Georgia, 30260, United States
October 10, 2016

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Lawanna P. Shannon

*** ******** ***

Ellenwood, Ga 30294

Mobile Phone678-***-****)

Seeking position as…

Customer Service Representative

Self-motivated with exceptional communication and computer capabilities. Skilled in training staff and establishing rapport with clients. Willing to demonstrate the organization's commitment to provide quality care, by interacting with customers on a consistent basis.


Trusted key holder

Creative problem solver

Exceptional communication skills

Multi-line phone talent

Highly skilled in MS Windows

Quick learner

Strong client relations

Medical terminology knowledge


Aramark HealthCare at Grady Memorial Hospital – Atlanta, GA 2013-2016

Team Leader

Work in the capacity of a housekeeper or floor tech (when needed)

Assists in the training of newly hired employees

Perform inspections and establishing consistent relief's in areas where assigned

In addition to essential duties and responsibilities as maintaining friendly, efficient, positive customer service attitude towards customers, clients and co-workers

Maintaining all assign patient rooms, ancillary areas and department areas in a clean, neat and sanitary manner

Assists in enhancing productivity and efficient operations department

Performs the duties of and EVS supervisor and the duties of the HRS coordinator when required

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations and completing EVS quality assessments and necessary action plans to provide optimal environmental services.

Drives patient satisfaction and maintains client relationships through rounding at multiple locations.

Ensures compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards.

Supervises trains and manages the performance of the EVS front line staff, including conducting applicable rounding.

Tours and inspects the facility to ensure total quality management requirements in EVS management.

Coordinates the activities of EVS staff to ensure efficient and cost-effective utilization of staff, materials, and equipment.


Aramark Healthcare at Grady Memorial Hospital- Atlanta, GA 2013-2016

Customer Service Rep

Provides clerical support to management or departmental staff by entering information into appropriate computer systems and programs

Perform other general and miscellaneous reception and clerical duties as needed, such as filing, mail distribution and collection, faxing documents, scanning, answering telephones, greeting visitors, and other activities as appropriate.

Follow-up with patients and physicians as needed to ensure patient services are being conducted promptly and within required timeframes

Attend and participate in meetings as required promptly and professionally

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

Communicate with internal/external clients professionally, respectfully and promptly as needed to maintain customer satisfaction

Perform tasks as assigned by management and complete within requested timeframes

Employee to complete weekly task and project status report and submit to manager

Works daily with hospital admission department to identify priorities of focus on housekeeping rooms

Aramark Healthcare at Grady Memorial Hospital- Atlanta, GA 2011-2016


Respond to client requests in a timely, friendly and efficient manner

Cleaning of the guest rooms to standard as assigned

Performing very physical labor

Clean patient rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming

Respond to client service issues in a timely, friendly and efficient manner

Deputize and supervise the housekeeping department along with the head housekeeper.


Mary Persons High School 1992

Lincoln College 2006

Skills/ Training

Aramark at Grady Hospital


Customer Service Training 2011-2016

Tru D Disinfected Training-2016

3M Clean Trace-2012

Hippa law

Medical Billing and Coding

JCAHO requirements

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