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Customer Service Manager

Location:
Sunnyvale, California, United States
Posted:
October 10, 2016

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ANA MARIA ORTIZ URZUA

acwzx2@r.postjobfree.com

Sunnyvale, CA

408-***-****

SUMMARY:

Versatile, independent, adaptable, highly motivated with 4+ years of experience with finding hidden talent using various sourcing methods and always willing and happy to assists recruiters and hiring managers with all aspects of full cycle of recruitment using company’s ATS. EXPERIENCE:

Aerotek (Exelixis Inc.); South San Francisco, CA

Temporary Recruiting Specialist 12/2015 - 09/2016

• Entered all positions in the applicant tracking system as well as created requisitions and posted jobs on internal/ external job boards.

• Screened high volume of resumes in the company’s ATS and called potential candidates to identify skills and work experience for candidates which correspond to the position applied for different departments (Financing, Accounting, Regulatory Affairs, Clinical Scientist, Clinical Operations, Medical Science Liaison, Sales, using the job description.

• Partnered and maintained professional relationships with various hiring managers and temporary agencies to develop specific recruiting needs and to fill temporary and full time requisitions in a timely manner.

• Managed the flow of candidates thorough the recruitment process, from scheduling high volume of interviews to bringing new employees on board and created new employees file.

• Collected from the hiring manager and team candidates interviews feedback and inputted candidate data into database.

ZeroChaos (NetApp); Sunnyvale, CA

Temporary RPO Coordinator 08/2015 - 12/2015

• Scheduled and coordinated a high volume of phone and onsite interviews.

• Provided exceptional candidate experience by greeting each prospect upon arrival and then escorting them to the appropriate room locations.

• Processed all data in the Applicant Tracking System (ATS). Eastridge Workforce Solutions (Rocket Fuel); Redwood City, CA Temporary Recruiting Coordinator 12/2014 - 04/2015

• Scheduled high volume of interviews and phone screens.

• Worked directly with candidates and hiring managers.

• Arranged travel for visiting candidates.

• Managed Applicant Tracking System (ATS).

Zynga; San Francisco, CA

Staffing Coordinator 06/2014 - 12/2014

• Scheduled and coordinated a high volume of interviews.

• Provided exceptional candidate experience by greeting each prospect upon arrival and then escorting them to the appropriate room locations.

• Delivered excellent customer service while representing Zynga.

• Processed all data and scheduled interviews in the Applicant Tracking System (ATS) Jobvite. Urpantech Inc (Google); Mountain View, CA

Recruiting Coordinator - Agency Representative 06/2013 - 06/2014

• First point of contact for Urpantech's employees at onsite Google.

• Sourced, reviewed high volume of resumes using LinkedIn, Monster, Google, referrals.

• Contacted qualified candidates to identify skills and work experience for technical and non technical positions for recruiter working on a contract job at onsite Google.

• Followed up with candidates and scheduled in person interviews, phone screens, and Google hangout interviews with the Hiring Manager and team.

• Provided exceptional candidate experience by greeting each prospect upon arrival on campus and then escorting them to the appropriate room locations.

• Inputted candidate data into database.

• Handled a variety of administrative duties and special projects in a fast-changing environment. Apple Inc.; Sunnyvale, CA

Recruiting Coordinator 11/2011 - 05/2013

• Sourced, reviewed high volume of resumes using LinkedIn, Monster, prestigious Universities in Mexico, job boards and referrals.

• Coordinated hiring seminars in Mexico when recruiting Sales people for the Apple Solutions Consultant job.

• Contacted qualified candidates using phone or Skype interviews to identify skills and work experience for potential candidates.

• Followed up with candidates and scheduled in person interviews, Skype interviews with the Hiring Manager and team as a second and final round of interviews.

• Supported recruiters for Mexico and the US through the candidate recruiting process and generated offer packet.

• Consistently and positively contributed in a fast-paced, ever changing work environment by prioritizing multiple functions and tasks and managing time efficiently.

Apple Inc.; Cupertino, CA

Receptionist 09/2006 - 11/2011

• Fostered positive relationships with both external vendors as well as Apple employees.

• Maintained visitor logs, notified party of visitor arrival and/or directed visitor to designated area.

• Responded to routine inquiries regarding office location, etc.

• Reserved meeting rooms, prepared basic correspondence, organized and distributed mail.

• Helped employees with small projects when needed such as expenses reports, and assisted Executive Assistants with ordering team office supplies.

EDUCATION:

University of Guadalajara (Marketing) 1998-2002



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