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Manager Project

Ecatepec, State of Mexico, Mexico
October 10, 2016

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Sergio Rocha

Colinas de San Jose # ** Tlalnepantla Edo de Mex. P.O 54190

Mobile 52 1-55-445***** • email: PROFILE

Bi-Lingual (Spanish / English) Electronic Systems Engineer with more than 15 years of experience as an IT Manager and Project Manager for Infrastructure, Telecommunications and also for Systems Development. I earned 5 years of experience as an IT Consultant, focus to develop business strategy planning using Business Process Management. I gather international experience developing projects at Mexico and LATAM region, USA, Panama, Colombia, Brazil and Argentina. Working for Global and Local Industries, Consulting, Media, Communications and Financial, also from Government to Private PROFESSIONAL OBJECTIVE

I Search for and IT Management Position, where I can develop projects and strategies using new technology, in order to gather financial benefits to the company, that can be measure and with high impact, always in the right path of Global and local Objectives. EDUCATION & PROFESSIONAL DEVELOPMENT

Degree Electronic System Engineer August 1991-June 1996 Field of Study Mechatronics August 1996 December 1996 ITESM- CEM.- Instituto Tecnologico y de Estudios Superiores de Monterrey, Campus Estado de Mexico Professional Practices: At the local Network department of the same institute. Spanish Native Language

Fluent English

Middle lever of Portuguese

Professional Skills Proactive Negotiation Skills Project Management Used to work base on objectives Business Process Expert Delegate responsibilities Finance oriented skills Excellent Leadership Team Player & Collaborative Highly Adaptable and Flexible Coaching & Mentorship Skills; Set, Range and Reward Extremely Customer Centric Minutes not Hours CAREER PROGRESSION

MARSA & Blue Mountain Consulting

Director of New Business Manager July 2012- Actual IT & Finance Consulting services

Being Responsible to search new clients and provide Business Solutions using IT. Develop Business Plans, Change Plans, Risk Plans, ROI and ROE Analysis, Manage investments and Vendors. Some of the projects are: BBVA Bancomer - Falcon MP June 2014 - Actual

Senior Consultant for BBVA Bancomer Bank, being responsible for reduce license costs and align license maintenance to actual Bank objectives, designing strategic plans for the CFO staff unit. OADPRS Project – Emersys, S.A de C.V. December 2014 - Actual Project Manager of the OADPRS (Organo Administrativo Desconcentrado de Prevención y Readaptación Social) transform at his link and security areas, developing a business case with short and long strategies thru a new business model based on business management on a legal bounderies. Actually on a analisys phase, some of the vendors I lead on this model are Emersys (TIBCO), ADN, DocSolutions, 3In, RT4. NAVISTAR FINANTIAL, S.A. de C.V.

Project Manager and Business Process Manager (IT Consulting Services) June 2015 – October 2015 Being responsible for Design, Implement and Transfer Phases for Oracle Lease and Finance Management Project for Navistar Mexico; Review all Interfaces, Configurations and Conversions; Establishes: Communications strategy; Training programs; Plans and roles and responsibilities based on Change Management; Assesses readiness for the change; Manages change plan through completion; Cut over Plan; Contingency Plan; Coordinates functional support; Monitors the end user adoption during and after implementation; Coordinates the measure of In’s and Out’s Delivers: Get a reduce number of Business Processes, New Governance, and Measure after for effectiveness. PRUDENTIAL June 2014 - May 2015

Prudential: (Exclusive Consulting Contract 6 Months) CRM and SUPERTRUMP local integration with a global ERP, in order to increase their revenue in 4% and Market share in 15%. Database architect development and their reports, methodology used Business Process Management with global standards and locals between law boundaries Other Success Projects July 2012 – July 2014

HOLA Magazine, Data Center and infrastructure upgrade, e commerce develop strategy. Increase annual revenue at 2014 in a 10%. Saint Gobain, supply chain integration, automate risk tasks, KPI’s measure plan, reduce plan accidents to zero with risk control. IPN (Government Educational): Share research using Share Point and Cloud Computing with IEEE standards Cell Phones new local market: Import Cell Phones to Mexico Market, under local IT laws (NOM), Develop a marketing plan, and resell to retail market, getting a 35% of Revenue of a total of 250,000 equipments. Parking Services: Mall Control Security Access, and 3rd party vendor services manage, such maintenance, cleaning, noise reduction, ticket systems

Local representative for Summa++ ERP for Pymes.

TURNER INTERNATIONAL MEXICO December 2000 - July 2012 A Time Warner Company, TV Cable industry. Sales Branch Office at Mexico City, Headquarters based in Atlanta, GA, Turner México is part of Lat-America division with 500 employees,

their TV feeds are: Cartoon Network, TNT, CNN, Boomerang, TCM, Infinito, Much Music, I-Sat, SPACE etc. IT Regional Manager & Project Manager December 2000 – July 2012 Directly Report to; Mauricio Loria; IT Latin-America Director. Be Responsible for develop Projects at the Latin-America Region. Maintain and Manage IT services for the following Turner Branch Offices: Turner Mexico, CNNE Mexico, Colombia, Panama and Miami. Managing IT Projects for Latin-America Region and USA, i.e. Atlanta, Miami, Buenos Aires, Colombia, Panama and Sao Paulo Managing timelines, dependencies, evaluations, using IT methodologies. Full experience with: Cloud Computing, Networking services architecture, developing best traffic practices for voice and data using Aspera. From wiring services to virtual switches with several vendors, CISCO, Avaya, Polycom. Networking Solutions like VOIP, SAN etc. Manage ERP like PeopleSoft, SAP Summa++ ASPEL.

Client Server Infrastructure projects, using several OS, Microsoft, Linux, UNIX, Leopard, Best IT Practices for IT Projects using IT Methodologies like ITIL, Broadcast projects for CNNE, and Web projects, and satellite uplinks solutions Data center development with IT Architecture, managing large teams. Manage large Projects such as: New VOIP Technology to Latin America branch offices, LAN WAN and architect change environment at Latin- American branch offices, CRM deployment at Latin America, From Analog to Digital transition, from origination thru end client reception. EDS DE MEXICO January 1997-November 2000

IT Services outsourcing company. Formerly worldwide bought by Hewlett Packard at 2008. Project Manager (XEROX MEXICO Account) December 1998-November 2000 The Document Company, provided printers and copiers for office and production markets. Xerox also provided document outsourcing, In Mexico were produce most of the products for America and Canada in 2000 Direct Report: Fabiola Martinez, Infrastructure Manager. I had 20 Field Engineers as direct reports and 4 Systems administrators. I also managed more than 100 Servers locally and remotely in different cities (Mexico, Puebla, Aguascalientes, Monterrey, Tijuana) with different Operating Systems and Applications Services, like Email, File & Print, Data Bases. My Department got the ISO 9000 certification, Methodologies used: Systems Life Cycle y Time To Market: As a 2YK project manager, I upgraded all IT infrastructure at Xerox environment; Servers and clients; Hardware and Software. I also manage the IT Security at Xerox Mexico, with 32 Bullets Points. From Antivirus, Back Ups, to Employees Databases and DRP’s. Using TNG from UNICENTER, we develop “Zero Manage Project” for the Manage of 100 Servers and 3500 Clients abroad Mexico. Supervised Help Desk at Xerox improving new processes, creating a knowledge base, and capture solutions time in order to accomplish SLA’s. Systems Administrator (TELEVISA Account) January 1997-December 1998 Televisa is the biggest TV Broadcaster at Mexico, also had Radio and magazines division. Televisa has branch offices in Latin-America and USA for Latin market

Upgrading Operating Systems of Televisa Servers and clients, from Novell Netware 3.X to Windows 4.0, from all Televisa Headquarters and some branch offices, 50 Servers and 500 Clients. At the end of the project I remain as a server administrator and supervisor or the Help Desk. Knowledge and Courses

Insurance Services B1 Certified, CNSF, 2014

Business Process Management, SIPOC 2011, LEAN 2012 Project Management Professional, Certified PMI 2007 ITIL V 3 Certified, 2006

MCSE, Certified Microsoft 2003

Methodology Trainings: Balanced Scorecard / Norton & Kaplan, Data Warehousing / Bill Inmonn, Change Management, Business Intelligence, ISO 9000, Time To Market, System Life Cycle, Software: Windows Server suite, SQL, Mac OS, Linux, Unix, Leopard, Office 2010, Adobe Suite, (ERP) SAP, People Soft, Manufacturing Pro, SAP, Contpaq, Summa ++, Oracle, OLFM, Final Cut, Aspera, BES, Exchange, VMWare, Cloud Computing, Remedy, Remote Desktops Software, Project, Visio.

Hardware: Routers, Switches, Avaya and CISCO voice solutions, CISCO and Polycom Video Conference Solutions, Wireless WIFI Antennas, BetaCam J3, Prompters, Servers, Desktops, Laptops, Black Berry, Ipads. Secure ID’s Trainings: “VMSphere ” (2010), Business Continuity Planning (2007), Negotiation Strategies (2006), Accelerated Course Project Management Professional (2003), Avaya Communication Manager (2003), ITIL Foundations (2003), CISCO Systems CCNA1, CCNA2, CCNA3 (2001), Project Management Professional (2001), Unicenter TNG Certification Track (2000).

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