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Microsoft Office Customer Service

Lombard, Illinois, United States
October 10, 2016

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Ali Khan

Chicago, Lombard, Illinois *****


Summary of Qualifications

Network Admin/Security Support Specialist – 9 years

* ***** ** *** ****** control and manual installation experience

Lotus Notes – 7 years

5 years of Remedy experience at Abbott Laboratories and Motorola

Excellent knowledge/experience in LAN and WAN design, Network Infrastructure, configuration, installation, Switches for Routers/Bridges installation and Repair.

Extensive knowledge of network and PC operating systems, including Microsoft Windows 10, Windows 8.1, Windows 7, Windows XP, Server 2003, 2008, SQL, web services, File, Print & Web Technology.

Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP, WIFI, DHCP, DNS, WINS, VPN, RSA Security Tokens– 5 years

Well-developed skills in hardware, software support, system administrator, network infrastructure and Security.

Excellent customer service skills with the ability to identify needs and work effectively with teams on any development project.

Summary of Career Experience

Blackhawk Company Inc. & S.I.R. Management Inc., Flash Corporation, Illinois (Aug. 2007 – Present)

Network & PC Support, Independent Consultant & Management

Responsibilities include Network Administrator; analysing, troubleshooting and programming computer applications and systems for users; application issues and server problems; evaluation of potential network enhancements; analysis of existing hardware and software; implementing firewall and antivirus systems; total data base planning and design coordinating.

Developed and implemented desktop computing and networking standards to simplify network environment and troubleshooting.

Honesty and customer orientation in work, proven through the past experiences.

Managing WAN and LAN setup (VLAN, VOIP, VPN)

Designed and implemented a database to track network equipment, computers, servers, and software.

Improved productivity through the deployment of an improved purchase management and sales management system. Provided information to customers and guests.

Drove continuous process improvements within the company by successfully designing the Windows 2003 Base Network.

Reduced IT management costs and increased company network security.

Enlisted as company specialist on database planning (Win Magi Database) and design coordinating. Saved the company over $50,000 annually through solutions that improved IT efficiency and business operations.

Abbott Laboratories, Abbott Park, ADD Lake County, Illinois (August 2004 – July 2007)

Sr. Systems Analyst - Technical Support

Responsible for Network Software Installation.

Install and troubleshooting Software’s remotely via SMS.

Testing Protocols most requested Software’s in SMS, put them in Collection and Advertisement software.

Responsible for Advertisement Software’s to user’s computer for 1 click automated installation.

Experience in following software: Lotus Notes, WRQ 9.0 Reflection AMM Mainframe, IBM AS/400 Express Client Access 5, JMP 5, Citrix, Remedy 5, System Management Server, Cognos Impromptu 6, MS Project, Visio, and Access 2000, VM Ware.

Special Software’s for Abbott: Windows Image Version 1.1, 1.2, 1.3, AVPN v3.5, iPass, Cisco VPN 4 Client, Sametime Connect, Valtrack 2000, DMS, DocDirect 2.0, ETMS ISO Train, etc.


Ali Khan

Page 2

Summary of Career Experience (Continued)

Chicago Public School (CPS), Chicago, Illinois (June 2002 – August 2004)

Project Technical Services Coordinator & Network Admin

Responsible for Installing Distribution Server in every Chicago Public School assigned by the CPS IT Dept.

Created a Professional Script for installing all the Service Packs, critical and recommended, and driver updates of all the Windows 95, 98, 2000, XP Professional, Mac OS X, 9, 8, operating systems of numerous kinds of PCs.

Providing LAN and WAN, Switches and Routers connection setups.

Troubleshot all kinds of brand name computer hardware/software like Compaq, Dell, IBM, Acer, Toshiba, and Apple Macintosh.

Responsible for Data Collect, install Trend Anti Virus, update Internet explorer, add cps administrator accounts, change unique computer name, add machine in cps Domain, run virus scan, Novell login updates, inventory in each every computer.

Responsible for SMS (System Management Service) components setup in each computer.

British Petroleum (BP Amoco), Chicago, Illinois (August 2000 – May 2002)

Network Support & PC Analyst

Responsible for migrating over 5000 IBM Laptops and Desktops from Win 95 to Win 2000 platform for enterprise rollout.

Configured network devices, installation of new users and troubleshot installs in windows 2000 environment. Set up and configured users email on Exchange Server.

Helped users with application software. Including Microsoft Office 2000, Lotus Notes, SAP, Oracle, Reflection, People Soft and numerous other suites.

Created a migration strategy for data backup from old machine, and restoration into new Laptops and PCs.

Motorola Inc., Schaumburg, Illinois (January 1999 – July 2000)

Network Admin & Installation Support

Responsible for analyzing all Network needs, monitoring budget, providing systems recommendations, negotiating Hardware and Software contracts with vendors and value added resellers.

Responsible for helping users with application software. Including Microsoft Office 97/2000, CC-Mail, Lotus Notes, Access and numerous other suites. Also responsible for training new users and installing applications.

Responsible as a team leader to monitor the Motorola network systems and watch helpdesk complaint and trouble tickets. Used Remedy systems for computer problems/trouble tickets.


University of Karachi - Computer Science, Chemistry, Business Administration & Management.

Northeastern Illinois University, Chicago, Illinois - Bachelor of Science Credit Courses in Computer Science.

Completed Training Courses in, MCSE, Oracle 9i.


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