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Customer Service Quality Engineer

Charter Township of Clinton, Michigan, United States
October 10, 2016

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***** ******** ******* *****, ******, Clinton Township, MI 48038 +1-703-***-****

Professional Summary

Quality Engineer available to fulfill all requirements of the position with a reputable company in need. 1year Experienced in quality and 1(year) in mechanical engineering & Design, new product development, manufacturing, customer service and regulatory/safety compliance. Proven track record for continuous improvement in multiple systems and problem solving strategies that enhance productivity, profitability and regulatory/safety compliance. Self-motivated, energetic, personable, resourceful, well-organized, with strong managerial skills and attention to detail. Comfortable multitasking and a team player.

Core Qualifications

Highly-qualified in Quality Engineer

Extremely good problem solving skills

Great at working in high-pressure situations

Extensive knowledge of basic and higher mathematics

Available to put in extra hours or travel when needed

Open to learning and using new systems

Quality Engineer

Multi Fabs - Hyderabad, Andhra Pradesh – may (2013)/June (2014)


Quality Engineer - Utilizes statistical techniques to improve process/product quality and reliability. Coordinates and implements Quality Assurance (QA) activities with Suppliers, Product Engineering, Manufacturing Engineering, Customer Service, Marketing and Production. Supervision of 5 Quality Technicians.

Duties and Responsibilities:

• Design, develop, and research new processes or improvements to existing processes, tooling, and equipment.

• Lead or facilitate continuous improvement and problem solving issues for quality and manufacturing.

• Analyzes gaging requirements and cost, development, and implementation of quality plans.

• Analyze Engineering Change Orders. Prepares and updates necessary documentation (first piece, inspection instructions, and process potential studies) as defined in Standard Operating Procedures (SOP's).

• Utilize statistical techniques, tolerances analysis, Process and Product Validation/Verification and others to improve quality.

• Lead or facilitate continuous improvement and problem solving issues for quality and manufacturing.

• Coordinate and maintain corrective action systems (for internal and external failures).

• Participate in and executes quality deliverables for New Product Introduction (NPI) budgets, Failure Mode Effects Analysis (FMEA) design reviews, gaging, and reliability.

• Define and coordinate quality systems consistent with International Standards Organization (ISO) 9001 requirements and ISO17025.

• Supervise the day to day operations of COM, Receiving Inspection, RMA, and NCM. Advises Customer Service of any manufacturing issues that might cause field issues.

• Communicate directly with suppliers and customers to resolve supplier quality issues.

Jr. Mechanical Engineer (INTERN)


Gujarat, IN

February 2012 to January 2013

Integral to design(AUTOCAD) of new and upgraded equipment for a leading supplier of motor fixture analyzed equipment performance and identified inefficiencies. Interfaced with production managers,

engineers, and project managers in designing, prototyping, and testing new equipment. Composed technical

specifications and design drawings.

• Offered major contributions to three-year line overhaul plan, submitting multiple schematics for peer

review and validation; concept accepted and integrated into final rollout.

• Worked as mechanical engineer also design different types of machine parts and fixture of motors in

AUTOCAD, also doing work on bending criteria, shear stress calculation, etc.

• CNC programming and coding for cutting, machining, drilling, finishing, boring processes. And teach ITI

workers about CNC machine coding.

• Sometimes did the machine work on lathe machine. It had a great experience with the global mechanical




Cloud computing

Database technology



The purpose for developing ‘Helping hands’ application is to make the Non-Profit Organization more effective and

help people in short time. Gain more number of volunteers by giving easy access. For that purpose, we have built an application based on Android platform. We can make certain parts of the mobile application available

offline, without the need to connect to the internet. User experience is much better than viewing on a mobile web

browser. It displays all the future and past events of the Organization. Sends alerts when a new event is added. If anyone wants to volunteer for an event, he/she can register using the mobile application. In future, we will give an option to donate funds.

Technical Summary:

Technologies used for developing the Mobile application Android 4.1-4.3 - JELLY BEAN

Role: The main goal of the application is to get volunteers in short time. With this application, we can send event alerts to registered volunteers. Complete all the features of the application and make it available to everyone. I will update the database for the upcoming events.




Sugar Based Rocket Propellant:

We built and tested rocket engines, varying the ratios of two main parts of the propellant the fuel and the oxidizer. The oxidizer used was Potassium Nitrate, and the fuel was sucrose.


Reduction of turbine noise using optimized turbine airfoils:

Aero acoustics tests of seven airfoils were performed in a n open anechoic wind tunnel. Six of the airfoils are candidates for use on small wind turbines operating at low Reynolds numbers. One airfoil was tested for comparisons to benchmark data. Tests were placed upstream in the test section in investigate inflow turbulence noise.


Technical Skills:

Microsoft Excel, Microsoft word, Statistical Techniques such as Six sigma, statistical process control Cp/Cpk, Lean Manufacturing, FMEA, AUTOCAD, CNC, Lathe Machines.

Operating Systems : Linux, Windows, Secure shell

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