MIRANDA MORENO

Phoenix,

602-***-**** acwzvm@r.postjobfree.com

Professional Summary

Innovative, dedicated and reliable professional with experience in sales, administrative support and customer service. As a young professional, I hold a positive attitude and am a very energetic, fast learner.

Key Competencies

• Flexible

• Trustworthy

• Professional Phone Etiquette

• Positive Attitude

• Accurate and Detail Oriented

• Vigorous

• Excellent Communication Skills

• Experience with Microsoft Suite

Employment History

Community Outreach Representative - July 2015 - September 2016

Uber Technologies Inc

Provide excellent customer service

Inbound/ Outbound customer service via LiveOpps

Respond to critical safety inquiries such as but not limited to Car Accidents and Altercations, other high level incidents.

Account Security inquiries such as unauthorized trips, account take overs and potential breaches, indentity theft.

Strong experience and Knowledge with software programs such as Microsoft office. Google chrome, Zendesk, Jira, Braintree, Heaven, Sherlock and Bliss.

Front Desk Receptionist - February 2015 - June 2015

Moments Hair Salon – Phoenix, AZ

• Answer telephones;

• Schedule and maintain all client appointments and services;

• Maintain each stylist’s appointment book;

• General office duties that include keeping area nice and clean;

• Greet and assist clients; and

• Great customer service

Customer Service Athlete- October 2014 - February 2015

Nike.com

Inbound/Outbound customer service via LiveOpps

Refund, Return and Process purchases

Activating gift cards

Handling lost, stolen or damaged items

Providing excellent customer service

Received the opportunity to be apart of the 2015 Superbowl halftime show

Administrative Assistant - February 2013 to October 2014

United Blood Services – Tempe, AZ

• Responsible for handling all donor contacts;

• Schedule appointments and manage cancellations;

• Customer service, answer questions regarding the donation process, handle deferrals and assist with providing information on medical issues;

• Create and organized filing systems with personnel and medical files;

• Work with Human Resources and Manpower Recruitment to set up interviews and assisted with interview process; and

• General office duties, learned knowledge of the company and Blood systems documents

Out of State Service Coordinator – April 2012 to September 2012

Integrity Attorney Services – Phoenix, AZ

• Process out of state and out of county filings;

• Answer phones, customer service; and

• Maintained filing systems

Salesperson – March 2011 to September 2011

Macy’s Biltmore Fashion Park - Phoenix, AZ

• Open and Close registers;

• Customer service, assist customers with processing payments, track billing status, look up customer accounts, set up displays, sell merchandise; and

• Process damaged merchandise and returned items

Administrative Clerk – August 2009 to May 2010

Metro Tech High School Library - Phoenix, AZ

• Data entry;

• Set up new accounts;

• Responsible for tracking of books being checked out/checked in;

• Distributed books, processed new book orders and helped students maintain good accounts;

• Library inventory, clean and display of books;

• Communicated with students via email regarding lost/stolen books; and

• Handled cash for damaged, lost or stolen books

Education

Phoenix College, Phoenix AZ August 2008- May 2011

Metro Tech High School Phoenix, AZ – August 2008 – May 2010

Graduate May 2010

St, Mary’s High School Phoenix, AZ – August 2006 May 2008

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