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Customer Service Manager

Location:
Lawrenceville, Georgia, United States
Salary:
16.00/hr
Posted:
October 10, 2016

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N I N A

E J I R I K A

E

E X P E R I E N C E

E D U C A T I O N

FRONT DESK AGENT

COMFORT INN JAN 2013 - FEB 2015

Accommodate hotel patrons by registering and

assigning rooms to guests and issuing room keys

Kept records of occupied rooms and guests'

accounts

Created and confirmed reservations for incoming

guests

CUSTOMER SERVICE REPRESENTATIVE

SECOND META LLC. SEP 2010 - MAR 2011

Handled customer inquiries, complaints, billing

questions and payment extension/service requests.

Appeased angry callers and repaired their trust in the company

Located resources for problem resolution and design best-option solutions

( 216 ) 325 - 3016

BACHELOR OF ARTS, MAJOR IN COMMUNICATION

CLEVELAND STATE UNIVERSITY 2011 - 2015

S K I L L S

C O N T A C T

Trained Communications Professional seeking an entry level position to launch my career. Administrative competencies include excellent attention to detail, efficient time management, strong verbal and written communication skills and accurate data collection and management. A quick learner who is looking for the right opportunity to prove myself. P R O F I L E

N

1425 Arden Trace Lane

Lawrencevi l le, GA 30043

nina.ejri ika@gmai l .com

LINKEDIN PROFILE:

https://www. l inkedin.com/in/nina-

ej irika-92b56878

• Lateral thinker with ability to manage solutions for complex problems

• Able to work in a busy and varied role that requires good attention to detail .

OFFICE MANAGER

IR MANAGEMENT . JUL 2012 - JUL 2015

Corresponded with tenants, organized construction/ repair contractors and managed the assistants/ intern staff Responsible for creating invoices for the company

Coordinated meetings, including reserving conference rooms and arranged meals for staff

FRONT DESK REPRESENTATIVE

MERCHANTS OF HOPE CHILDREN' S HOME MAR 2007 - JUN 2008 Greeted and attended to clients, vendors and guests

• Drafted mail and letters to clients informing change in policies

• Assigned duty schedule and supervised work of the house- keeping staff



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