MAHESH PANJABI
**-**, **** ** # ** L, Rego Park, New York 11374
718-***-**** acwzv1@r.postjobfree.com
Objective: To obtain a challenging position in sales which utilizes my communication skills and enhances my excellent track record of providing quality service since the past 24 years.
Education and Qualifications:
University of Allahabad, Uttar Pradesh, India June 1987
Bachelors of Commerce
SABRE, INC., New York, NY April 1999
New Agent Certificate
Marriott Hotels, New York, NY September 1999
Hotel Sales Specialists Certificate
Professional Experience:
SKYFOX TRAVEL 3/1/2015 - Current
Single handedly built the company’s portfolio of clientele.
Networked and accomplished over 300 person recurring cliental through travel shows by reaching out to global clients.
Served corporate cliental from major cities around the United States.
Providing outstanding customer service to drive recurring business.
Focused on maintaining strong repeat cliental base by providing outstanding customer service to drive recurring business.
ONE POINT TOURS &TRAVELS-NEW YORK - Senior Management Position 4/20/13-12/31/2014
Independently headed the office with complete responsibility including administrative and financial management.
Accomplished over $300,000 sales in hotel bookings
Made over $900,000 in overall sales in a 12 month period from cruises, packages and ticketing
Served corporate cliental from major cities around the United States
Networked and accomplished over 300 person recurring cliental through travel shows by reaching out to global clients
Customer Service & Corporate Travel
Air, hotel, ground transport for Corporate and leisure clients
Extensive knowledge of all domestic and international destinations
SANS INCREDIBLE VACATIONSLLC –NEW YORK- Management Position 11/2008-3/2013
Managed travel reservations for groups up to 75 people, with an average revenue ranging from $50,000- $300,000 per month
Averaged $700,000 in ticketing and cruise sales for each calendar year
Met & exceeded weekly/yearly goals through following up with new leads in a timely fashion.
Explored new destinations and attended specialist training programs to increase product knowledge and provide the best recommendations for new clientele.
Collaborated daily with cruise lines, tour operators, airline carriers and the internet to customize individual and fully escorted packages.
Established trusting relationships with customer base to ensure customer satisfaction; consistently achieved a customer retention rate exceeding 97%
HARIWORLD TRAVELS-NEW YORK-Travel Consultant 05/2007-11/2007
Arranged airline and hotel reservations, city tours and other travel needs.
Wholesaling to travel agents in International/Domestic ticketing
Assisted in serving corporate clients.
SKYLINK TOURS & TRAVEL INC - New York, USA – Travel Consultant. 8/2005-5/2007
Corporate travel for prestigious clients
Extensive knowledge of all domestic and international destinations
Follow up on after hour calls
Work on reservations for on-line booking tool (Sabre)
Provided special services for designated accounts
High phone volume customer service
PAT & SALLY TRAVEL Inc. - New York, USA – Owned the Company 01/1999-7/2005
Single handedly built the company’s portfolio of clientele of more than 500 recurring clients.
Increased sales and ticketing through exceptional customer service and follow-up.
Arranged airline and hotel reservations, city tours and other travel needs.
Maintained the company’s day-to-day accounts, (receivable and payable).
Resolved customer issues and complaints to ensure complete customer satisfaction.
TRAVEL CENTER - New York, USA - Travel Executive 05/1997-11/1998
Managed domestic and international ticketing.
Assisted in serving corporate clients.
Received company wide recognition for high level customer service provided.
SIMBA TOURS AND TRAVELS - Mumbai, India - Tour Executive 10/1993 - 02/1997
Handled airline and hotel reservation, document processing and VISA applications.
Assisted in liaison, legislation, and within the computer department.
Designed small-scale databases and maintained them on a daily basis.
Provided a high level of customer service to clients.
AIR PEOPLE TOURS AND TRAVEL - Varanasi, India – Travel Agent 01/1987-09/1993
Arranged tours, hotel reservations.
Processed relevant documents and VISA applications.
MERCURY TRAVELS - Varanasi, India - Sales Associate 10/1985 - 10/1986
Arranged packages for international clients.
Made reservations and bookings for clients.
Skills:
Fluent in Hindi, Sindhi and English
Proficient in Microsoft Office
Excellent Written and Verbal communication skills
I have 16 years sabre experience