Resume

Sign in

Customer Service Sales

Location:
New York, New York, United States
Posted:
October 10, 2016

Contact this candidate

MAHESH PANJABI

**-**, **** ** # ** L, Rego Park, New York 11374

(718) ***-**** acwzv1@r.postjobfree.com

Objective: To obtain a challenging position in sales which utilizes my communication skills and enhances my excellent track record of providing quality service since the past 24 years.

Education and Qualifications:

University of Allahabad, Uttar Pradesh, India June 1987

Bachelors of Commerce

SABRE, INC., New York, NY April 1999

New Agent Certificate

Marriott Hotels, New York, NY September 1999

Hotel Sales Specialists Certificate

Professional Experience:

SKYFOX TRAVEL 3/1/2015 - Current

Single handedly built the company’s portfolio of clientele.

Networked and accomplished over 300 person recurring cliental through travel shows by reaching out to global clients.

Served corporate cliental from major cities around the United States.

Providing outstanding customer service to drive recurring business.

Focused on maintaining strong repeat cliental base by providing outstanding customer service to drive recurring business.

ONE POINT TOURS &TRAVELS-NEW YORK - Senior Management Position 4/20/13-12/31/2014

Independently headed the office with complete responsibility including administrative and financial management.

Accomplished over $300,000 sales in hotel bookings

Made over $900,000 in overall sales in a 12 month period from cruises, packages and ticketing

Served corporate cliental from major cities around the United States

Networked and accomplished over 300 person recurring cliental through travel shows by reaching out to global clients

Customer Service & Corporate Travel

Air, hotel, ground transport for Corporate and leisure clients

Extensive knowledge of all domestic and international destinations

SANS INCREDIBLE VACATIONSLLC –NEW YORK- Management Position 11/2008-3/2013

Managed travel reservations for groups up to 75 people, with an average revenue ranging from $50,000- $300,000 per month

Averaged $700,000 in ticketing and cruise sales for each calendar year

Met & exceeded weekly/yearly goals through following up with new leads in a timely fashion.

Explored new destinations and attended specialist training programs to increase product knowledge and provide the best recommendations for new clientele.

Collaborated daily with cruise lines, tour operators, airline carriers and the internet to customize individual and fully escorted packages.

Established trusting relationships with customer base to ensure customer satisfaction; consistently achieved a customer retention rate exceeding 97%

HARIWORLD TRAVELS-NEW YORK-Travel Consultant 05/2007-11/2007

Arranged airline and hotel reservations, city tours and other travel needs.

Wholesaling to travel agents in International/Domestic ticketing

Assisted in serving corporate clients.

SKYLINK TOURS & TRAVEL INC - New York, USA – Travel Consultant. 8/2005-5/2007

Corporate travel for prestigious clients

Extensive knowledge of all domestic and international destinations

Follow up on after hour calls

Work on reservations for on-line booking tool (Sabre)

Provided special services for designated accounts

High phone volume customer service

PAT & SALLY TRAVEL Inc. - New York, USA – Owned the Company 01/1999-7/2005

Single handedly built the company’s portfolio of clientele of more than 500 recurring clients.

Increased sales and ticketing through exceptional customer service and follow-up.

Arranged airline and hotel reservations, city tours and other travel needs.

Maintained the company’s day-to-day accounts, (receivable and payable).

Resolved customer issues and complaints to ensure complete customer satisfaction.

TRAVEL CENTER - New York, USA - Travel Executive 05/1997-11/1998

Managed domestic and international ticketing.

Assisted in serving corporate clients.

Received company wide recognition for high level customer service provided.

SIMBA TOURS AND TRAVELS - Mumbai, India - Tour Executive 10/1993 - 02/1997

Handled airline and hotel reservation, document processing and VISA applications.

Assisted in liaison, legislation, and within the computer department.

Designed small-scale databases and maintained them on a daily basis.

Provided a high level of customer service to clients.

AIR PEOPLE TOURS AND TRAVEL - Varanasi, India – Travel Agent 01/1987-09/1993

Arranged tours, hotel reservations.

Processed relevant documents and VISA applications.

MERCURY TRAVELS - Varanasi, India - Sales Associate 10/1985 - 10/1986

Arranged packages for international clients.

Made reservations and bookings for clients.

Skills:

Fluent in Hindi, Sindhi and English

Proficient in Microsoft Office

Excellent Written and Verbal communication skills

I have 16 years sabre experience



Contact this candidate