Customer Service Microsoft Office

Shanaira Walker

**** ******* **, **********, ** *5221 (412) 918- 9813 ***************@*****.***

Professional Experience:

JLL, Corporate Real Estate Firm

Account Lead January 2016 - Present

Managed two portfolios with over 500 US & Canada locations and achieved over 235K in Cost savings and avoidance.

Created and maintained monthly reporting of the client’s portfolio and rent variance files.

Collaborated with Global teams in China & India daily for the abstraction and uploads of new lease documents.

Assisted with new employee training and special projects upon management’s request.

Lease Analyst June 2014- January 2016

Abstracted & interpreted commercial lease documents in company database including rent amounts and critical dates.

Analyzed Estoppels and SNDA’S for accuracy and completeness.

Reviewed annual landlord operating expense reconciliations and real estate tax escalations to ensure accuracy

and compliance requirements.

Managed daily client, vendor, and landlord relationships.

Dollar Bank,

Customer Service Assistant January 2013- June 2014

Provided essential banking and financial services by producing daily operations reports, manage overdrawn account reports,

and tracked significant change in balances for large business and government accounts.

Resolved customer problems with bank products including fees and loans.

Facilitated customer awareness of additional services cross sell banking services which produces new clientele as well

as extends services to existing customer base.

Bank Teller January 2011- January 2013

Explained, promoted, and sold bank products & services to customers.

Received cash and checks for deposit, verified amounts, and examined checks for endorsement.

Worked in teams and in a self-directed environment to provide the best service for customers.

Ohio Valley General Hospital,

Fund Development & Marketing Intern August 2012- December 2012

Prepared and finalized budgets and accounting documents for all special events for the entire Ohio Valley General Hospital.

Assisted with the marketing coordinator on a project to improve all physician directories and marketing materials including

the Ohio Valley’s Information Guide and Employee Handbook.

Composed public service announcements, news releases, press releases, president’s monthly report, and staff biographies

on a daily basis for regular events and activities.

Bank of New York Mellon,

Business Intern May 2009- August 2009

Collaborated with department management in gathering travel expenses to and from other countries to develop spreadsheets used in

tracking and maintaining proper accounting.

Reviewed and insured proper adjustments were made on various financial documents including W2 forms with other employees

working in various countries such as Canada, England, and India.

Evaluated balance sheet statements for accuracy and noted errors for management revision.

Education: The Pennsylvania State University Graduated: December 2012

Bachelor of Science in Business Management & Marketing

Skills:

Experience with Event Planning- Ohio Valley “A Toast to the Community” Wine Tasting Event 2012, Medical Staff Corn Roast,

OVGH Employee Holiday Party and Monthly PSU club Panel Discussions, Planned Urban Youth Action Inc. volunteer service

projects and student field trips and activities along with UYA Professional Development Programs.

Experience with Public Speaking- Conducted JLL’s yearly account review presentations with Department Senior Leadership, Conducted Penn State Panel Discussions & meetings, and the Master of Ceremonies for the 2008 Urban Youth Action Annual Banquet

Customer Service Experience- CVS, Giant Eagle, and Target

QuarkXPress, PeopleSoft, and Microsoft Office Suite

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