Manager Customer Service

Ot Jean-Luc MALEVAL

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EDUCATION

High School Diploma (economic) – IAE University of Lyon

Baccalaureat « economic and social sciences » (sport school rugby)

WORKS EXPERIENCES

summer 2016 CHEF DE RANG LA BRASSERIE EUROPARK

winter2015/2016 Bar Tender les deux alpes le 3200

2013 /2015 Manager 6 staff CLARO CAFE

Restaurant / Bar / Cocktails

2011 /2012

Support missions in some countries(thailand/phils for French « La croix rouge »/

Unicef/cameleon after natural disasters (tsunami/typhoon/flood)

2007 / 2010 WAITER/CHEF DE RANG OCEANIA CRUISES

1995 / 2006 Assistant Manager/ SPORT/RESTAU/BAR CLUB MED

staff manager

stock control restau / bar

advice in wine, quality control

1990 / 1994 Team Manager MAC DONALD's

customer service, rapid, friendly

staff training / evaluation

respect policy and standards of brand

SKILLS

French : mother tongue / Spanish / English : advanced, tagalog

Support Missions in France ans abroad(HAITI/LAOS/PHILS

: High Level until 2009

Sport

Sport teacher, personal coach

Supervisor of activities (BAFA) and Manager (BAFD)

Good knowledge in cocktails making, service, wine / food

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