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Customer Service Manager

Texas, United States
October 10, 2016

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Kristin D. Bowlin

**** *********** *****

Northlake, TX 76226

Phone 903-***-****


Goal oriented team player that seeks long-term career development. Extensive customer service background, progressive education, hands on business skills, and the desire to excel.


November 2015-Present Timber Valley Pet Hospital Lewisville, TX

Practice Manager

Manage 15-20 employees, prepare a best plan utilizing available staff as applied to specific appointments, conduct daily meetings, problem solve client and employee issues, complete the end of day and end of month, accounts receivable, reconciliations, process payroll hours, produce marketing tools to encourage client referrals as well as advertising for the monthly promotions, receptionist training, write memorandums, assist receptionists as well as technicians when short staffed, manage the clinic flow for efficiency.

September 2011- March 2014 Veterinary Service Gladewater, TX


Customer service responsibilities which included but are not limited to: answered phones, returned phone calls/messages, opened and closed clinic, daily deposit run, scheduled appointments, ran blood work, kept lobby/reception area clean and tidy, filled prescriptions, sold products/medications, checked patients in for appointments, checked-out clients for services/products, performed patient recalls, placed food order from Hills Nutrition, managed inventory, and printed reminders.

July 2010 – June 2011 Carlsbad Medical Center (CHS) Carlsbad, NM


Tasks included in pulmonary, pain management, and pediatrics: checked patients in and out, collected co-pays & past due balances, verified insurances, prepped charts for the following day, answered phones, scheduled appointments, billing and coding, daily deposit, patient call backs, and filing.

December 2006 - May 2007 UT Southwestern Medical Center Dallas, TX

GI Technician

Assisted gastroenterologists during colonoscopies and endoscopies.

Sterilized instruments; cleaned and sanitized scopes and exam rooms.

Cold and hot biopsies; Post Op duties

March 2003 - May 2010 Timber Valley Pet Hospital Lewisville, TX

Lead Receptionist/Room Technician/Office Manager

Customer service day to day tasks included: invoicing, scheduling, answering phones, preparing charts, processing payments, and patient reminders.

Additional tasks included: Patient check in, recording medical history, assisting technicians and veterinarians, administering vaccines, x-rays, filling prescriptions, reporting blood work and test results to clients, following up with clients post-surgery, and sanitizing rooms and surgical tools after use.

Administrative duties included: managed inventory, cash balancing, payroll hours reporting, collections, ordered office supplies, updated daily records sheets, performed system back-up, delivered training for new and existing staff, attended continued education clinics, data entry, and other various tasks as needed.



Competent with Microsoft Office Suite, Avimark, Athena, and Cornerstone. QuickBooks, ERP(SAP). Reporting employee taxes. Submitting quarterly reports. Experienced with multiple facets of business management and operations.


2015 BBA in Management The University of Texas at Tyler Tyler, TX

2013 AA in General Studies Kilgore College Kilgore, TX

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