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Manager Store

Delhi, India
October 10, 2016

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Sanjay Kumar

Mob: 009***********

Email ID:

Objective: To excel in the field of hospitality thereby enhancing the image of the establishment through my hard work, Leadership Quality and ability to work under uncongenial environment.

Educational Qualification

●Post Graduate diploma in business administration, London College of commerce. Edexcel rewarding Body (UK) Sep 2011

●Graduate in Retail and Marketing, Delhi university (India) Aug 2008

Professional Qualification

●Franchise trainer certificate from worldwide Subway training

●Certificate of Dynamic leadership from University of Subway

●Person In charge Certificate Level- I and II from university of Subway

●Store Manager Certificate from University of Subway

●Sandwich artist pro 2.0 certificate from University of Subway`

●Manager Diploma from Subway Worldwide Training.

Work experience


Franchise Trainer

Gurgoan, India Feb 2013 to at present

Facilitating best in practice training to Franchisees and other participants.

Reviewing training materials and activities, providing feedback to stakeholders to ensure engaging, interactive learning.

Leading the in store roll out of new products/initiatives to ensure Stakeholders have the knowledge and information to support a successful rollout.

Supporting Franchisee and other participants to ensure the learning environment is suited to adult learning and reflects adult learning practices.

Maintain paperwork administration.

Share responsibility for maintaining corporate training facility with other Trainers.


Store Manager

Gurgoan, India Feb 2013 to at present

Trains shift managers, assistant managers, and managers on operational excellence. Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees.

Develops and maintains staffing levels for managers and assistant managers. Implements management training.

Provides leadership to managers and staff in the geographic area to ensure compliance with standards.

Ensures that correct operational procedures are followed and takes corrective action if necessary.

Works with staff to achieve sales goals, using available reports to identify opportunities.

Supports local and national marketing initiatives.

Subway Restaurant, Get Fresh Subs Ltd Nov 2011- Aug 2012

Store Manager.

Wales Area, UK

Subway Restaurant (Jag pal enterprises) Oct 2009- Oct 2011

Store Manager

Notting hill gate (Portobello road), London, UK


●Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.

●Financial management: planning and working to budgets, maximizing profits and achieving sales targets, controlling takings in the restaurant, administering payrolls, etc.

●People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas.

●Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.

●Ensuring high standards of customer service are maintained; implementing, and instilling in their teams, company policies, procedures, ethics, handling customer complaints and queries.

●Preparing reports and other performance analysis documentation; reporting to and attending regular meetings with area managers or head office representatives.

●Establishing relationships with the local community and undertaking activities which comply with the company’s corporate social responsibility program.

Work experience

Subway Restaurant, Delhi, India Feb 2006- June 2009

AAR BEE International/ Subway system India Pvt ltd.

Shift Manager, Store manager


●Taking care of the daily operation.

●Taking care of the Restaurant maintenance.

●Do ordering for the weekly stuff as per requirement in the restaurant.

●Inventory management for food supplies on weekly basis.

●Handled operational function such as pre-shift briefings, creating the Duty roster, shift management and sales report, sales target, productivity.

●Staff hiring and Ensure proper training of restaurant staff by conducting training sessions

●Analyse PNL

Key Competencies

Restaurant Management, Client Servicing, Relationship Management, Operation

Management, Resource Optimization, Brand Promotion, Inventory management, Business

Development, Food Cost Management, Product Check, Customer Relationship

Management, Inventory, Equipment, Quality, People Management/Training etc.


●Experienced in building and managing team.

●Excellent communication

●Negotiation skills

●Excellent Customer Services

●Fundamental of computer, dos, windows, MS-word, MS-Excel, Power Point.


●English - fluent

●Hindi- Mother tongue


●Reading novels, Presently at What the hell are you chasing!

●Listening to music

●Interacting with People, Travelling.

References;, Mr Vijay Jagpal, Jagpal Enterprises, Director, (Subway), Mr Mahipal Singh, Administrative Manager, TCNS Ltd, Mr.Gbenga (lecturer, LCC), Mr Pankaj, Capricorn Restaurants pvt ltd. (Subway), Mr Rakesh Rana, subway system India pvt ltd/ AAR BEE International, Mr Mithilesh, Get Fresh subs Ltd

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