Customer Service Manager

Teresa Nixon

Assistant Manager

Macon, GA

*************@*****.*** - 478-***-****

I am excellent at customer service. I am a hard worker and a fast learner. I work well in a group setting, or on my own.

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager

Complete Cash - Macon, GA - October 2015 to Present Responsibilities

My main responsibilities include collections, cold-calling, copying, printing, faxing documents to and from our corporate office, as well as assessing vehicles, creating new pawns, correctly putting the company lien on titles, and cash handling. I am responsible for daily operations of my office such as, replenishing supplies, paying vendors and the basic upkeep of the office. Accomplishments

My first 2 months with the company. I was recognized twice as the Employee of the Month for my dedication to the company and for my hard work.

Skills Used

I have excellent customer service skills, that I use on a daily basis. I am computer literate with knowledge of Microsoft Office. With over 4 years of management experience, my cash handling skills are immaculate. Finally, in the last 6 months, I have also perfected my collections abilities. Store Assistant

Circle K - Macon, GA - November 2010 to Present

Responsibilities

I am responsible for communications between the store manager and the store staff. I also train new employees, delegate tasks, and follow up with cashiers to ensure proper store policies are followed. I am in charge of transmitting the weekly grocery order for our store, as well as arranging signage and displays. Printing daily and weekly reports, making daily deposits, tending a cash register, and managing customers relations are also a few of my job duties.

Accomplishments

During my years with this company, I have been promoted from cashier to lead cashier, and from lead cashier to store assistant. I also received two pay raises based on the scores from my annual performance reviews. Skills Used

I started in an entry level position with this company and worked my way up. I have shown the ability to work well alone or closely with with someone else. I have taken the initiative to handle any customers concerns in a timely and professional manner. I have displayed my leadership skills time and time again by stepping in as acting store manager any time the manager wasn't available. EDUCATION

High School Diploma in Academics

Baldwin High School - Miledgeville, GA

1992 to 1996

SKILLS

Management, Data Entry, Inventory, Payroll, Daily deposits, Stock replenishment (3 years), Collections ADDITIONAL INFORMATION

Eight months after starting at this company in an entry level position, I was promoted to Lead Cashier. One year after, my hard work paid off again, as I was promoted to Assistant Manager.

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