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Office Customer Service

Location:
Olympia, Washington, United States
Salary:
16
Posted:
October 10, 2016

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Beverly Owens

***** ******* **** **, ****, WA ***97 360-***-**** Cell 360-***-**** Home

Multifaceted, highly motivated and driven Executive Secretary seeking position with extensive experience and methodology and business skills of administrative operations and activities. Offers more than 30+ years of experience.

Executive Secretary

Specializes in a high volume work load with a reputation for extraordinary retention levels.

Area of Expertise

•Team Leadership • Organization Skills • Strategic Planning

•Multi-Tasking • Project Management • Meeting Timelines

•Problem Solving • Excellent Customer Service • Account Reconciliation

•Reliable

Career Milestones

Receiving a Minor in Business from the Action Training Program in 1987. Went back to school in 2005-2006 for Accounting and completed fall and spring courses. Was a Boy Scout Den Leader and was on the Pioneer School Council both for 8 years. I am very involved in my community to strive for a better way of life for myself and my 3 sons.

Have attended and received training and knowledge regarding government to government compacts and tribal self-governance and sovereignty. And the ability to understand Federal, State, county and local government and tribal codes.

Was a key player in organization, planning, fund raising, and implementation of or the 2016 Paddle to Nisqually Canoe Journey. Worked with the City of Olympia, Thurston County, Olympia Police Department, Olympia Fire Districts, Washington State Patrol, TCOM911, and Port of Olympia to organize the landing in the Port of Olympia, and the weeklong event at the reservation providing accommodations for over 15,000 people. Raised over $920,000 in cash and in-kind donations for the event. While working with State of Washington Senate, House of Representatives and State of Washington Governor’s office along with United State Senators and Congressmen scheduling appointments.

Employment History

Executive Secretary to Executive Officers February 2015 – Present

Nisqually Indian Tribe ~ Executive Branch of Government

Olympia, WA

•Work on special projects.

•Maintaining everyday office needs and helping out where needed.

•Maintaining schedules and arranging meeting.

•Maintaining communication with Federal and State Lobbyist.

•Maintaining file system.

•Maintaining office supplies and orders.

•Arranging training and travel needs.

•Other duties as assigned.

Executive Secretary to Chief Executive Officer February 2012 – February 2015

Nisqually Indian Tribe ~ CEO

Olympia, WA

•Working on special projects.

•Maintaining everyday office needs and helping out where needed.

•Maintaining schedules and arranging meeting.

•Maintaining communication with Federal and State Lobbyist.

•Maintaining file system.

•Maintaining office supplies and orders.

•Maintaining departmental budgets, quarterly reports, and year end reports.

•Arranging training and travel needs.

•Coordinate integrate, internal procedures and controls.

•Help set goals and objections for departments.

•Research policies & procedures and regulations for departmental use.

•Other duties as assigned.

Executive Secretary to Tribal Council April 2009 – February 2012

Nisqually Indian Tribe ~ Tribal Council

Olympia, WA

•Working on special projects.

•Maintaining everyday office needs and helping out where needed.

•Maintaining schedules and arranging meeting.

•Maintaining communication with Federal and State Lobbyist.

•Maintaining weekly council minutes and recordings.

•Maintaining file system.

•Maintaining office supplies and orders.

•Arranging training and travel needs.

•Coordinate integrate, internal procedures and controls.

•Help set goals and objections for departments.

•Research policies & procedures and regulations for departmental use.

•Maintaining charitable funds and application process.

•Other duties as assigned.

Executive Secretary to Tribal Administrator August 2003 – April 2009

Nisqually Indian Tribe ~ Financial Services

Olympia, WA

•Work on special projects.

•Maintaining everyday office needs and helping out where needed.

•Maintaining schedules and arranging meetings.

•Maintaining file system.

•Maintaining departmental budgets, quarterly reports and year end reports.

•Accounts receivables and cashiering.

•Arranging training and travel needs.

•Coordinate integrate, internal procedures and controls.

•Help set goals and objections for departments.

•Research policies & procedures and regulations for departmental use.

•Tracking 401k accounts and minors trust accounts.

•Other duties as assigned.

Office Assistant to Substance Abuse Director March 2001 – August 2003

Nisqually Indian Tribe ~ Substance Abuse Department

Olympia, WA

•Maintain everyday office needs and helping out where needed.

•Maintaining schedules and arranging meetings.

•Maintaining file system.

•Maintaining office supplies and orders.

•Maintaining DASA criteria in patient’s files and billing website.

•Maintaining Tobacco Grant and billing website.

•Maintaining patient records.

•Organizing and making arrangement for patient treatment plans and needs.

•Maintaining department budgets, quarterly reports and year end reports.

•Arranging training and travel needs.

•Coordinate integrate, internal procedures and controls.

•Help set goals and objectives.

•Research policies & procedures and regulations for departmental use.

•Other duties as assigned.

Office Assistant V to Director July 1994 – March 2001

Squaxin Island Tribe ~ Northwest Indian Treatment Center

Shelton, WA

•Maintaining everyday office needs and helping out where needed.

•Maintaining schedules and arranging meetings.

•Maintaining file system.

•Maintaining office supplies and orders.

•Maintaining proper filing of patient data in charts.

•Researching patient data and pulling when needed.

•Making sure policies and procedures meet CARF Accreditation requirements.

•Maintaining employees training records for accreditation and state licensing requirements.

•Processing forms for training and licensing of employees.

•Maintaining departmental budgets, quarterly reports and year end reports.

•Coordinate integrate, internal procedures and controls.

•Help set goals and objectives.

•Research policies & procedures and regulations for departmental use.

•Other duties as assigned.

Medical Records Clerk December 1993 – July 1994

Capital Medical Center ~ Medical Records Department

Olympia, WA

•Maintaining everyday office needs and helping out where needed.

•Maintaining proper filing of patient data in charts.

•Researching patient data and pulling when needed.

•Other duties as assigned.

2nd Floor Ward Clerk to Head Nurse April 1990 – February 1993

Alaskan Native Medical Center ~ 2nd Floor

Anchorage, AK

•Maintaining everyday office needs for the 2nd Floor Clinics and helping out where needed.

•Maintaining proper filing in patient data in charts.

•Making patient appointments and following with scheduling needs.

•Researching patient data and pulling when needed.

•Helping in Out-Patient Clinics.

•Other duties as assigned.

Secretary / Receptionist June 1987 – April 1990

Doug Tweedie, Inc.

Anchorage, AK

•Maintaining everyday office needs and helping out where needed.

•Scheduling product shows and appointments.

•Maintaining client orders and merchandise in stores.

•Maintaining file system of orders.

•Research and seek out new clients.

•Other duties as assigned.

Education / Certifications

Action Training Program

Anchorage, AK

Graduated ~ Minor in Business / Administration

September 1987

Mila, Inc.

Computer Learning Center

Anchorage, AK

Certification of Completion ~ Computer Training

Certification of Completion ~ Upgrade Computer Training

December 1988 August 1994

Providence Professional Bldg.

Anchorage, AK

Certification of Completion ~ Medical Terminology

March 1991

CARF International

Tucson, AZ

Learning Rehabilitation Accreditation Rules & Regulations Learning Rehabilitation Accreditation Rules & Regulations

February 2000 March 2001

Olympic College

Shelton, WA

Completed Winter Business Accounting Course

Completed Spring Business Accounting Course

Winter 2005

Spring 2006

Professions Proficiencies

Answering phones, Working on computers, Filing, Faxing, Xeroxing, Typing, Data Entry, 10 Key, Accounts Receivables and tracking invoices, Keeping track of petty cash, Helping customers, Writing up and placing orders, Making travel and training arrangements, Organization skills, Arranging and scheduling appointments, Doing very extensive mail outs and much more.

Technical Skills

•Microsoft Office Windows

•Microsoft Office Excel

•Microsoft Office PowerPoint

•SmartArt Program



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