Michael Nam

Account Manager - DGI SUPPLY / DOALL COMPANY

Evanston, IL

acwzqe@r.postjobfree.com - 847-***-****

WORK EXPERIENCE

Account Manager

DGI SUPPLY / DOALL COMPANY - Wheeling, IL - 2015 to Present

• Leverage talents and expertise to monitor market conditions, perform competitive analysis and adjust sales approach to increase market share and drive revenue growth.

• Employ a consultative approach to understanding customer concerns regarding products, prices and availability.

• Accurately estimate and quote prices, credit/contract terms, warranties and delivery dates.

• Lead, coach and guide sales representatives to improve individual performance and overall results. Key Achievement:

• Established 100 new accounts in just 6 months through aggressive client development.

• Identified and directed outside sales representatives to untapped markets and neglected businesses, resulting in an 11% improvement in sales in the Wisconsin region. Owner / Agent

AMERICAN FAMILY INSURANCE - Inverness, IL - 2012 to 2015

• Orchestrated all aspects of business requirements, including sales, service, and accounting.

• Communicated effectively while interviewing prospective clients to ascertain financial/insurance needs and discuss existing coverage. Aligned client needs with available products.

• Promoted agency products to customers in person, by telephone and in writing.

• Processed applications, payments, corrections, endorsements and cancellations with meticulous attention to detail.

Key Achievement:

• Assessed needs and developed, implemented and monitored new underwriting guidelines for the agency.

• Achieved American Family All American Agent Award for 5 million Life insurance and Property & Casualty Sales in a year.

• Implemented a new marketing strategy to the district. Sub-Agent / Office Manager

ALLSTATE INSURANCE - Lindenhurst, IL - 2010 to 2012

• Developed and submitted production logs and quarterly reports to agency management for review.

• Followed up with potential clients regarding online information requests and responded to a variety of inquires.

• Planning, organizing and controlling the entire office administration Key Achievement:

• Achieved client satisfaction by presenting and clearly explaining insurance policy options and ensuring alignment with each client's unique needs and goals.

• Hired and trained the staff and maintained a high employee morale. Associate Buyer

OceanStar - Chicago, IL - 2007 to 2010

• Sourcing from foreign markets, such as China, Japan, and other Asia Countries

• Negotiated with each supplier regarding prices, delivery date, and quantity available.

• Ability to analyze and prepare forecasts for commodity market

• Graded the quality of the product: fresh tuna, salmon, and restaurant quality seafood. Key Achievements:

• Improved and maintained a positive relationships with the vendors through use of exceptional interpersonal skills.

• Continually monitored inventory to ensure food quality and service standards were consistently met. Efforts resulted in increased customer satisfaction and regulatory compliance.

• Selected products and researched market regarding suppliers - Studied market for availability of products and ordering information.

EDUCATION

Business Administration

Robert Morris University - Waukegan, IL

SKILLS

Microsoft Office (7 years), Excel (3 years), Marketing (5 years), Insurance (5 years), Inventory Management

(3 years), Business Development (7 years), Budgeting (7 years), Windows (7 years), Purchasing (3 years), Hiring (5 years), Operations Management (7 years), Salesforce (3 years), Management (3 years) CERTIFICATIONS

Property and Casualty License

Life and Health Insurance

ADDITIONAL INFORMATION

AREAS OF EXPERTISE

• Quick Learner

• Operations Management

• Collaboration & Team Building

• Networking/Relationship Building

• Cost Control & Revenue Growth

• Creative Problem Resolution

• Budgeting & Forecasting

• Analysis & Decision-Making

• Organization & Prioritization

• Negotiations with Asia Countries

• Experience in Excel, Word, Google Doc, and Outlook

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