LAVERNE JANIKRAM

** **** *****, ********** ****, KLIPSPRUIT, 1812

071-***-**** acwzpx@r.postjobfree.com

Personal

ID Number: 821-***-**** 082

Language: English and Afrikaans

Driver License: None

Marital Status: Married

Dependents: 2

Health: Excellent

Hobbies: Reading, Listening to Music, Watching Tyler Perry Movies, Walking

Education

Klipspruit West S.S. School

2001 Matric

English, Afrikaans, Biology, History, Home Economics, Business Economics

Experience

HR Administrator November 2012 - Present

Mining Consultancy Services Bryanston, South Africa

Recruitment

Performance Management

Training & Development

Administer Statutory Requirements

Organizational Performance

Administer HR Information System

Mining Site Inductions

Support & First Line Queries

General Secretary January 2012 – October 2012

Mining Consultancy Services Bryanston, South Africa

Recruitment

Statutory

BBBEE

Performance Management

New Starter & Induction Process

Probation Process

HR Information System: VIP

Training & Development

Support & First Line Queries

Receptionist September 2005 – December 2011

Mining Consultancy Services Bryanston, South Africa

Answering Incoming Calls And Direct To The Relevant Staff Member

Take Messages & Distribute To The Relevant Staff Member

Attend To Basic Queries Of Customers

Authorizations

Meet & Greet Visitors And Direct To The Meeting Rooms

Update Telephone List With Contact Details

Perform Photocopying Duties

Send Faxes

File Documentation

Binding Documents

Assist The Training Department On Request

Data Capturer March 2005 – August 2005

Discovery Health Sandton, South Africa

Capturing & Validating New

Claims

Filing Claims

Follow-Ups Regarding Claims

Liaise With Service Providers

Call Centre Agent May 2004 – October 2004

FNB Head Office Sandton, South Africa

Obtain client information by answering telephone calls; interviewing clients; verifying information.

Determine eligibility by comparing client information to requirements.

Establish policies by entering client information; confirming pricing.

Inform clients by explaining procedures; answering questions; providing information.

Maintain communication equipment by reporting problems.

Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Update job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplish sales and organization mission by completing related results as needed.

Administrator October 2003 – March 2004

Lombard Insurance Parktown, South Africa

Filing

Letters Of Intend

Collections

Courier

Filing Clerk 1June 2002 – 30 June 2002

Alexander Forbes Sandton, South Africa

Filing

Letters Of Intend

Collections

Courier

Skills

Always Proactive, Natural Leader, Team Player/Very Committed

References

Mining Consultancy Services: Angie Meyer, Mary van Staden – 011-***-****

Discovery Health (Sandton): Natalie Dunbar – 011-***-****

FNB Head Office (Sandton): Nicky/Hoosein – 011-***-****

Lombard Insurance: Lucinda Onverwacht – 011-***-****

Alexander Forbes (Sandton): Enver Raymond – 011-***-****

Contact this candidate