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Customer Service Assistant

Indianapolis, Indiana, United States
October 10, 2016

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Kelley Hackett

**** ******* **** **., ***. C

Indianapolis, IN 46256

Phone: 317-***-****; Email:

EDUCATION Bachelor of Science – Kinesiology & Health Science 05/95

Undergraduate Minor - History

Indiana University, Bloomington, IN


Amazon Distribution Center 07/15-5/16

Inbound Trainer & Warehouse Associate

Away Team Member: Supervisor and Learning administrator designed to train 30+ new hires on the job training of standard work regarding work processes to ensure compliance with safety, quality and productivity standards. Training includes work simulation standards and written examination to ensure comprehension of hazardous material compliance with OSHA. Over 90% of employees trained successfully completed written test Exceed corporate quality and productivity standards for all customer order processed.

Demonstrated track record of outstanding customer service

Designated representative to mitigate issues and troubleshoot new hire problems

Conduct, monitor and manage regularly scheduled merchandise productivity (our Outbound team successfully processed over 1 million orders) Manager

Kelly Education Services

Licensed Substitute Teacher, Washington Township, Special Education 09/13 – 05/15

Licensed Substitute teacher assigned to teach at all grade levels K-12

Combined and prepared lesson plans with unique teaching techniques to increase student engagement and participation.

Provided 1-on- 1 counseling to students who faced learning, behavioral and developmental challenges on a voluntary basis as required, behavioral management and assisting in severely disabled pupils' personal care/medical needs

Utilize special equipment and facilities, such as audiovisual materials and computers to stimulate interest in learning

Teaching either individuals or small groups in, or outside the class

Marking and assessing work

Indianapolis Lighthouse Academy 05/11-08/13

Special Education Instructor

Assessing children who have long or short-term learning difficulties and working with colleagues to identify individual pupils' special needs

Teaching both individuals and small groups of pupils in and outside of classroom as required

Collaborate with classroom teacher to define appropriate activities for the pupils in relation to curriculum. Working with the head teacher and governing body to ensure that the requirements of the Equality Act (2010) are met in terms of reasonable adjustments and access arrangements

Develop the steps needed to achieve the goals set forth in student IEPs. Participated in IEP reviews and updated changes set forth in parent-teacher meetings

Organizing learning outside the classroom in activities such as community visits, school outings or sporting events

Administration, including updating and maintaining records of pupils' progress via personalized database

Tracked tardy and absentee data for the High School and instructed in other classes as needed

North Central High School, Learning Center 09/07-07/09

Instructional Tutor

Meet with students on a one-to-one or small group format to give learning assistance, reviewing content with them, explaining how to solve problems and checking completed work

Review tutor contract with each student during their first session to establish the parameters of the tutoring relationship

Help students develop study skills and organization techniques to help improve their academic performance

Sign into and out of Tutor Trac for all activities conducted within Learning Center

Supervise groups of students, providing discipline and serving as a role model

Provide learning assistance in Humanities, English, Science and Technology, Government, Macro/Micro Economics, US &World History and Geography

Proctor 08/14-06/15

Prepare the examination room and test materials before examinees arrive by ensuring that the testing environment is suitable, which includes proper spacing of seats, designating areas for bags or coats and setting the right room temperature

Verify that the right examinees are present in the room by checking their identification, assigning student seating, read all instructions to inform the examinees about guidelines and the consequences of breaking them, complete administrative forms for the test supervised, properly code test material, collate and organize all materials

Indianapolis Public Schools 08/07-06/08

Dean of Students

IPS School #42

Assist school in developing and implementing School Improvement Plans designed to meet individual schools’ student achievement needs

Serve as a liaison between teachers and students, mitigating issues by conflict resolution (35% decrease “in school” detentions, 22% reduction of “at home” suspensions during tenure)

Handle discipline-related processes and procedures and encourage academic success and monitoring students who are struggling in classes

Counsel students and facilitate written, goal driven plans for negative behavior(s)

Improve relationships with parents to increase parental involvement with school. Actively engaged and listened to parent needs and concerns, worked after hours and provided goal driven plans to parents and students in the form of contracts, scheduled and directed weekly follow up meetings (PI improved by 10% from previous year)

Plan and direct school activities related to student services. Help coordinate admissions, health services, financial aid, housing and social programs for students, responsible for serving as a point of information for students and responding to students' needs.

Serving as a liaison between Principal, administrators, student organizations and after school programs (YMCA)

Constructed a database that monitored frequency of positive/negative behaviors quarterly by age, sex and grade that aided in targeted interventions. Helped develop written plans and goals for student improvement.

MTI, The School of Knowledge (Private) Jan 2005-2007

Teacher, High School Humanities, Middle School History

Prioritizing teaching methods and creating weekly lesson plans

Completing parent and student counseling and intervention

Enforcing rules and disciplinary action

Lecturing and discussing new chapter concepts

Preparing curriculum material for visual presentations

Grading tests and conducting progress reports

Recordkeeping student activities in accordance with laws and school policies

Supervising and chaperoning classes and trips

IUPUI University Library

Senior Administrative Assistant

Director of Development’s Assistant Oct 2001- Jan 2003

Supports Library Dean, senior-level managers and supervise other support staff, construct and maintain database, preserving monthly budget figures, fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities and strong communication skills. Assistant Program Manager

Assistant for the Director duties included external relations, document production, faxing, filing (manual and electronic), database construction and maintenance, scheduling and marketing research.

References available upon request

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