John Griffin
Po Box **** Haines City, FL. ***** - 978-***-**** (C) - acwzpa@r.postjobfree.com
Career Objective
High-performing General Operations Manager with more than 20 years of experience in Small Business Management specializing in the Self Storage, Moving & Transportation industries. Seeking management position with company offering career growth opportunities. Summary of Skills
Social media marketing Conflict resolution
Operations management Customer service mindset
Performance tracking and evaluation Security monitoring Cost reduction Sales proficiency
Powerful negotiator Mathematical strengths
Master of accounting and finance Efficiency
Exceptional time management skills Inventory control procedures Client Relations
Employee scheduling
Proficiency in MS Office
Cash handling accuracy
Expense Control
Time management
Creative problem solving
Excellent multi-tasker
Internal Auditing
Strong communication skills
Customer Needs Assessment
Flexible schedule
Vendor management
Employee training
Retail Marketing
Detail-oriented
Facility Maintenance
Computer Savvy
Professional Experience
Uhaul Truck Rentals January 2015 to February 2016
Rental Agent General Manager
Byfield, MA
Facilitated Inventory Management and Dispatch and Receiving of rental equipment. Provided basic maintenance of fleet vehicles. Responsible for Store Location Opening and Closing, Money Handling and Bank Deposits. Assisted with Customer Service focusing on Retail Sales and Storage facility rental procedures. Oiled and cleaned trucks and added coolant to truck reservoirs. Stor U Self Management Corp. June 2005 to February 2016 Facility General Manager
Byfield, MA
Computed, recorded, and proofread data, records and reports. Maintained accounts for 400 plus clients. Reduced and controlled expenses by improving resource allocation. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Increased revenue by 5-10% annually. Achieved notable successes in cost control. Reported and consolidated company financial performance. Identified and resolved system and account issues. Created monthly reports for records, closed terminated records and completed chart audits. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Determined customer needs. Maximized client satisfaction. Conducted surveys of customer feedback. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Performed grounds maintenance during inclement weather.
Penske Truck Leasing June 2005 to December 2014
Rental Agent General Manager
Byfield, MA
Facilitated Inventory Management and Dispatch and Receiving of rental equipment. Provided basic maintenance of fleet vehicles. Responsible for Store Location Opening and Closing, Money Handling and Bank Deposits. Assisted with Customer Service focusing on Retail Sales and Storage facility rental procedures. Oiled and cleaned trucks and added coolant to truck reservoirs. Woodworker's Warehouse January 2002 to June 2005
Shipping & Receiving Supervisor
Amesbury, MA
Supervised material flow, storage and national order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Verified and recorded the count and condition of cargo received. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Loaded flat bed by forklift and hand truck. Eastport Trucking January 1993 to January 2002
Assistant General Manager
East Boston, MA
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Kept supervisor informed of job progress and material requirements. Oiled and cleaned trucks and added coolant to truck reservoirs. Education
City Roots Alternative High School 1992
High School Diploma
East Boston, MA, United States