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Customer Service Manager

Location:
Lakeland, Florida, United States
Salary:
40000
Posted:
October 10, 2016

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John Griffin

Po Box **** Haines City, FL. ***** - 978-***-**** (C) - acwzpa@r.postjobfree.com

Career Objective

High-performing General Operations Manager with more than 20 years of experience in Small Business Management specializing in the Self Storage, Moving & Transportation industries. Seeking management position with company offering career growth opportunities. Summary of Skills

Social media marketing Conflict resolution

Operations management Customer service mindset

Performance tracking and evaluation Security monitoring Cost reduction Sales proficiency

Powerful negotiator Mathematical strengths

Master of accounting and finance Efficiency

Exceptional time management skills Inventory control procedures Client Relations

Employee scheduling

Proficiency in MS Office

Cash handling accuracy

Expense Control

Time management

Creative problem solving

Excellent multi-tasker

Internal Auditing

Strong communication skills

Customer Needs Assessment

Flexible schedule

Vendor management

Employee training

Retail Marketing

Detail-oriented

Facility Maintenance

Computer Savvy

Professional Experience

Uhaul Truck Rentals January 2015 to February 2016

Rental Agent General Manager

Byfield, MA

Facilitated Inventory Management and Dispatch and Receiving of rental equipment. Provided basic maintenance of fleet vehicles. Responsible for Store Location Opening and Closing, Money Handling and Bank Deposits. Assisted with Customer Service focusing on Retail Sales and Storage facility rental procedures. Oiled and cleaned trucks and added coolant to truck reservoirs. Stor U Self Management Corp. June 2005 to February 2016 Facility General Manager

Byfield, MA

Computed, recorded, and proofread data, records and reports. Maintained accounts for 400 plus clients. Reduced and controlled expenses by improving resource allocation. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Increased revenue by 5-10% annually. Achieved notable successes in cost control. Reported and consolidated company financial performance. Identified and resolved system and account issues. Created monthly reports for records, closed terminated records and completed chart audits. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Determined customer needs. Maximized client satisfaction. Conducted surveys of customer feedback. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Performed grounds maintenance during inclement weather.

Penske Truck Leasing June 2005 to December 2014

Rental Agent General Manager

Byfield, MA

Facilitated Inventory Management and Dispatch and Receiving of rental equipment. Provided basic maintenance of fleet vehicles. Responsible for Store Location Opening and Closing, Money Handling and Bank Deposits. Assisted with Customer Service focusing on Retail Sales and Storage facility rental procedures. Oiled and cleaned trucks and added coolant to truck reservoirs. Woodworker's Warehouse January 2002 to June 2005

Shipping & Receiving Supervisor

Amesbury, MA

Supervised material flow, storage and national order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Verified and recorded the count and condition of cargo received. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Loaded flat bed by forklift and hand truck. Eastport Trucking January 1993 to January 2002

Assistant General Manager

East Boston, MA

Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Kept supervisor informed of job progress and material requirements. Oiled and cleaned trucks and added coolant to truck reservoirs. Education

City Roots Alternative High School 1992

High School Diploma

East Boston, MA, United States



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