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Customer Service Sales

Keene, New Hampshire, United States
October 10, 2016

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Heidi Carlisle

** *** ***** **, ******, NH *****

Home: 603-***-**** • Cell: 603-***-****

Dedicated and skilled business professional with a versatile administrative support skill set developed through experience as a business owner, sales operations specialist, administrative assistant and assistant manager.

Excel in multitasking, customer satisfaction, resolving challenges with innovative solutions, and creating & implementing process improvements to increase efficiency and productivity. Offer advanced customer service skills and business acumen. Report & Document Preparation

Expense Reduction

Staff Development & Training

Insurance Claim Management

Spreadsheet & Database Management

Office Management

Accounts Receivable/Payable

Bookkeeping & Payroll

Advanced Sales Support

Customer Service

Mailroom Management

Inventory Management



Microsoft Office

Patient charting

Insurance eligibility verification

Executive Management Support


Letter and Memos

Microsoft Word

Telephone Skills

Patient Scheduling


Managed daily schedules and sales leads


Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document. Business Manager/ Administrative Support/ Owner, 03/2014 William & Henry Wide Plank Floors Nelson, NH





My husband and I started a wood flooring business over a year ago, I preform all administrative support such as, answering phones, creating proposals, invoicing, talking with the customer directly to collect payments and to set up delivery of wood flooring, faxing, filing, accounts receivable & payable, payroll & payroll taxes/liability taxes, purchase orders and mill orders. Owner, 04/2010 to 04/2015

The Piazza Keene, NH

Responsible for the daily business operations to ensure the highest level of customer service is preserved while reducing operational and inventory expenses. Responsible for reporting and filing of quarterly payroll taxes, 941 forms and Federal Unemployment Quarterly Deposits, NH State Employer Quarterly Tax and Wage Reports along with monthly Meals and Room Taxes.Developed an ongoing training program to ensure all employees are informed of changes to inventory and operational processes.Increased repeat business through advanced customer service training programs.Created weekly schedules for staff of 15 for two locations Sales Operations Specialist, 09/2004 to 11/2007

Carlisle Wide Plank Floors Stoddard, NH

Served as operations assistant to the sales management team, handled a busy multiline phone system, managed internet sales leads and their distribution to the sales staff along with assisting in the creation of the Carlisle post sales process.Managed mailroom operations for a sales staff responsible for sending 100+ samples/ brochures/ client invoices information daily.Assisted in the management and creation of sales reports along with the scheduling and completion of sales initiative for five office locations nationwide.Quickly because a trusted assistant to the Sales Support Manager and executive staff and earned a reputation for maintaining a positive attitude and producing high-quality work.

Dental Assistant, 05/2002 to 09/2004

Keene Periodontics Keene, NH

Responsible for the scheduling of patients, submission of processing of insurance claims, sterilization of all instruments and ensuring the accurate charting of patient information. Assisted when needed surgical assisting, patient aftercare home care. Set up room and sterilize. Assistant Manager, 05/1998 to 02/2000

Cherry & Webb Keene, NH

Managed all daily store operations to include its opening and closing, balancing of all cash registers, scheduling and conduction team meetings, design of sales displays along with tracking and scheduling replenishment of merchandise. Constantly evaluated employee strengths to most effectively manage the scheduling of shifts while also ensuring employees maintained a designated number of hours per week.

High School Diploma: 1991

Monadnock Regional High School Swanzey, NH


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