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Customer Service Quality Assurance

Location:
Albuquerque, New Mexico, United States
Posted:
October 10, 2016

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Resume:

Paul Heyser

***** ********* ** 575-***-****

Albuquerque, NM 87111 acwzns@r.postjobfree.com

QUALIFICATIONS SUMMARY

An accomplished hospitality and culinary professional with refined management skills in front and back of the house operations. A proven leader with a unique combination of knowledge and experience that encompasses all facets of a high volume food service operation with defined skills and expertise in:

Budgeting & Cost Control

Menu Planning & Development

Team Building/Training/Supervision

Policies/Procedures

Vendor/Inventory Management

Customer Service

Strategic Marketing & Sales

Safety/Sanitation/Quality Control

Scheduling

Multiple Facility Management

EDUCATION

New Mexico State University

Bachelor of Science in Hotel, Restaurant & Tourism Management 2006 CERTIFICATIONS

Serv Safe

MS Office Proficient

EMPLOYMENT

August 2014-September 2016 La Vida Llena Life Plan Community Director of Dining Sevices Albuquerque, NM

Provide superior customer service and cuisine

Planned, developed, and adhered to fiscal and capital budget

Oversee department P & L

Oversee function and operation of six dining venues, Cafe, and Catering

Maintain and complete financial analysis, meal summary, and dashboard reports

Facilitate and develop quality assurance programing

Hire, train, and develop leadership

Conducted educational in services and communication with associate staffing

Oversee department orientation

Active member of management team committees and project work

Facilitate associate compliance requirements to include policy and procedure, serv safe certification, professional development, and safety training

Timely invoicing

Completion of associate evaluations

Developed associate recognition programs

Served as manager on duty

Communicated effictively and maintain positive relationships with resitents, associates, staff, vendors, family members, and vendors

Ensured proper products were ordered

Oversee payroll effectiveness for all management and associate staffing

Developed support for associate staffing to include 100 staff members

Responsible for maintaing proper federal, state, and city regulations in accordance to HAACP standards

Worked with the Chef on recipe and menu design

September 2009-August 2014 Columbia Sussex Corporation Regional Executive Chef Albuquerque, NM

Served as acting or training Executive Chef for multiple locations across the western United States to include but limited to: JW Marriott Santa Monica, Marriott El Paso, Marriot Albuquerque, Marriott Anchorage, Hilton Anchorage

Manage account P & L

Purchase and manage inventory

Manage cost control and expenditures

Maintain up to date food and catering trends

Ensure account food and service quality

Maintain account production

Ensuredaccount sanitation and cleanliness

Controlled account food cost

Executed high quality product presentation

Responsible for recruitment and training of account staffing

Responsible for account scheduling

Attended management training, meetings, participated in projects

Manager on Duty

Implement account quality assurance

Developed and maintain staff daily and weekly equipment cleaning and maitainence program

Ensure local, state, and federal guidelines according to HAACP standards

Maintain and develop inventive recipe and menu design December 2006 – August 2009 Aramark

Food Service Director Las Cruces, NM

Directed daily food service operations at the Southern New Mexico Correctional Facility to include the Joe Silva and Paul Oliver Units.

Oversaw staffing of 150 civilian and inmate staff members

Responsible for all safety within the Aramark western region

Provide superior customer service and food quality

Planned, developed, and adhered to fiscal and capital budget

Oversee department P & L

Oversee function, quality, and operation of daily meal service

Maintain and complete financial analysis, meal summary, and dashboard reports

Facilitate and develop quality assurance programing

Hire, train, and develop staffing

Conducted educational in services and communication with associate staffing

Oversee department orientation

Active member of management team committees and project work

Facilitate associate compliance requirements to include policy and procedure, serv safe certification, professional development, and safety training

Timely invoicing

Completion of associate evaluations

Communicated effictively and maintain positive relationships with account and facility management, staffing, security, and inmates

Ensure proper products were ordered

Oversee payroll effectiveness for all management and associate staffing

Developed support for associate staffing to include 100 staff members

Responsible for maintaing proper federal, state, and city regulations in accordance to HAACP standards

January 2004 –December 2006 Mountain View Medical Center Executive Chef Las Cruces, NM

Responsible for maintaining a professional relationship in a Sodexo account

Manage account P & L

Purchase and manage inventory

Manage cost control and expendatures

Maintain up to date food and catering trends

Ensure account food and service quality

Maintain account production

Ensure account sanitation and cleanliness

Controlled account food cost

Executed high quality product presentation

Responsible for recruitment and training of account staffing

Responsible for account scheduling

Attended management training, meetings, participated in projects

Empliment account quality assurance

Developed and maintained staff daily and weekly equipment cleaning and maitainence program

Ensure local, state, and federal guidelines according to HAACP standards

Maintain and develop inventive recipe and menu design December 2001 – January 2004 Las Cruces Country Club Food and Banquet Director/Executive Chef Las Cruces, NM

Responsible for all food, banquet, and janatorial departments

Manage account P & L

Purchase and manage inventory

Manage cost control and expendatures

Maintain up to date food and catering trends

Maintain account production

Ensure account sanitation and cleanliness

Controlled account food cost

Executed high quality product presentation

Responsible for recruitment and training of account staffing

Responsible for account scheduling

Attended management training, meetings, participated in projects

Empliment account quality assurance

Developed and maintained staff daily and weekly equipment cleaning and maitainence program

Ensure local, state, and federal guidelines according to HAACP standards

Maintain and develop inventive recipe and menu design November 1999 - December 2001 Food and Beverage Inc. Corporate Executive Chef Las Cruces, NM

Responsible for restaurant and catering at Way Out West and Purple Sage

Manage account P & L

Purchase and manage inventory

Manage cost control and expendatures

Maintain up to date food and catering trends

Maintain production

Ensure sanitation and cleanliness

Controlled food cost

Executed high quality product presentation

Responsible for recruitment and training of account staffing

Responsible for account scheduling

Attended management training, meetings, participated in projects

Empliment account quality assurance

Developed and maintained staff daily and weekly equipment cleaning and maitainence program

Ensure local, state, and federal guidelines according to HAACP standards

Maintain and develop inventive recipe and menu design



Contact this candidate