Fritonne Ducasse
** ******* *****, *****, ******* 30141
Phone: 617-***-**** or acwznb@r.postjobfree.com
Work History:
Bank of America, Kennesaw, GA
Sr. Fraud Analyst 2013 – Present
Reviewing accounts to mitigate potential identify theft
Contacting customers about possible ID theft on their accounts
Mitigating risks on customers’ accounts through analyzing personal information and changes
Filing claims if there’s any types of account take over present
Fraud Service & Preferred Fraud Analyst 2011 – 2013
Took inbound calls and determined possible fraudulent charges on Preferred/VIP customers’ accounts
Mitigated risks on Preferred/VIP customers’ accounts through personal information and changes
Tracked and monitored suspicious activities then investigated further by contacting customers
Customer Service & Sales Associate 2008 - 2011
Assisted customers with their accounts
Optimized sales opportunities on each call (cash transfers, direct deposits and products)
Developed a rapport with our customers
Deepened our existing relationship
Managed incoming calls from our credit card customers
Mortgage TaxComp, Boston, MA 2003 - 2007
Assistant Manager
Pre-screened potential employees and perspective Realtors joining the company
Conducted interviews, Issued Offer Letters, conducted new hire orientation
Supervised employees
Composed and typed different types of presentation on Power
Point for the company, provided training to employees, maintained employees’ and clients’ records
Implemented strategies to improve employees’ performances, assisted in real estate sales and acquisitions
Educated the public about the new Immigration rules, laws and regulations
Prepared outgoing mail using postage-meter machine
Supported CEO in the day-to-day activities and operations of the business
Coca-Cola Enterprises, Needham, MA 1999 – 2001
Human Resource Assistant & DOT Coordinator
Managed employees' records, Conducted new hire orientations, Kept track of current and practical information on the day-to-day operations
Created sample Accountability and Performance Appraisal forms
Prepared necessary documents and materials for Safety and benefits training, employee training
Kept track of old and new trucks with federally mandated DOT numbers weekly
Education:
Mount Ida College, Newton, MA Graduated in 2001
BS in Business Administration
Volunteer:
Philadelphia Seventh-Day Adventist Church, Douglasville, GA Treasurer, 2013 – Present
Languages: French, English and Creole References are available upon request