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Customer Service Sales

Kennesaw, Georgia, United States
October 10, 2016

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Fritonne Ducasse

** ******* *****, *****, ******* 30141

Phone: 617-***-**** or

Work History:

Bank of America, Kennesaw, GA

Sr. Fraud Analyst 2013 – Present

Reviewing accounts to mitigate potential identify theft

Contacting customers about possible ID theft on their accounts

Mitigating risks on customers’ accounts through analyzing personal information and changes

Filing claims if there’s any types of account take over present

Fraud Service & Preferred Fraud Analyst 2011 – 2013

Took inbound calls and determined possible fraudulent charges on Preferred/VIP customers’ accounts

Mitigated risks on Preferred/VIP customers’ accounts through personal information and changes

Tracked and monitored suspicious activities then investigated further by contacting customers

Customer Service & Sales Associate 2008 - 2011

Assisted customers with their accounts

Optimized sales opportunities on each call (cash transfers, direct deposits and products)

Developed a rapport with our customers

Deepened our existing relationship

Managed incoming calls from our credit card customers

Mortgage TaxComp, Boston, MA 2003 - 2007

Assistant Manager

Pre-screened potential employees and perspective Realtors joining the company

Conducted interviews, Issued Offer Letters, conducted new hire orientation

Supervised employees

Composed and typed different types of presentation on Power

Point for the company, provided training to employees, maintained employees’ and clients’ records

Implemented strategies to improve employees’ performances, assisted in real estate sales and acquisitions

Educated the public about the new Immigration rules, laws and regulations

Prepared outgoing mail using postage-meter machine

Supported CEO in the day-to-day activities and operations of the business

Coca-Cola Enterprises, Needham, MA 1999 – 2001

Human Resource Assistant & DOT Coordinator

Managed employees' records, Conducted new hire orientations, Kept track of current and practical information on the day-to-day operations

Created sample Accountability and Performance Appraisal forms

Prepared necessary documents and materials for Safety and benefits training, employee training

Kept track of old and new trucks with federally mandated DOT numbers weekly


Mount Ida College, Newton, MA Graduated in 2001

BS in Business Administration


Philadelphia Seventh-Day Adventist Church, Douglasville, GA Treasurer, 2013 – Present

Languages: French, English and Creole References are available upon request

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